{"id":136096,"date":"2025-03-20T11:23:45","date_gmt":"2025-03-20T10:23:45","guid":{"rendered":"https:\/\/www.itta.net\/?post_type=formations&#038;p=136096"},"modified":"2026-08-11T13:26:56","modified_gmt":"2026-08-11T11:26:56","slug":"build-a-foundation-to-extend-microsoft-365-copilot-ms-4014","status":"publish","type":"formations","link":"https:\/\/www.itta.net\/en\/trainings\/artificial-intelligence\/ai-agents-and-automation\/copilot-studio-and-microsoft-agents\/build-a-foundation-to-extend-microsoft-365-copilot-ms-4014\/","title":{"rendered":"Introduction to building AI agents (MS-4014)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Businesses want to go beyond Copilot&#8217;s standard features by creating AI agents capable of automating complex tasks. Without mastering Copilot Studio, it is difficult to design high-performing agents that interact intelligently with data and business processes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The MS-4014 training teaches you to create AI agents by combining Microsoft 365 Copilot and Copilot Studio. You design agents capable of orchestrating actions, querying data sources and integrating into existing workflows. This official Microsoft course, delivered by MCT instructors at ITTA in Geneva and Lausanne, gives you the skills to develop custom AI solutions for your organization.<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","editeurs":[1488,5035],"domaine":[4248,2982,4269,4241,2980],"class_list":["post-136096","formations","type-formations","status-publish","hentry","editeurs-microsoft","editeurs-microsoft-365-copilot","domaine-ai-agent-creation-and-automation","domaine-artificial-intelligence","domaine-copilot-studio-and-microsoft-agents","domaine-creation-dagents-ia-et-automatisation","domaine-intelligence-artificielle"],"acf":{"reference":"MS-4014","duree_nombre":1,"duree_unite":"jour","prix_virtuel":850,"prix_presentiel":900,"prix_blended":"","prix_elearning":"","views":705,"niveau":["Fondamental"],"role":"","certifiant":"","pdus":"","lieux":["Gen\u00e8ve","Lausanne"],"formats_dapprentissage":["presentiel","virtuel"],"examen_inclus":"Non certifiant","garanti":[],"financement":["Temptraining"],"description_temptraining":"","description_caf":"","description_title":"Introduction to building AI agents Training (MS-4014)","objectifs":"<ul>\r\n \t<li>Design AI agents using Microsoft 365 Copilot and Copilot Studio<\/li>\r\n \t<li>Configure conversational flows and automated actions for an agent<\/li>\r\n \t<li>Integrate connectors and data sources into an AI agent<\/li>\r\n \t<li>Orchestrate complex tasks across multiple Microsoft 365 services<\/li>\r\n \t<li>Test, debug and optimize AI agent performance<\/li>\r\n \t<li>Publish and manage agent lifecycle within the organization<\/li>\r\n<\/ul>","connaissances":"<ul>\r\n \t<li>Have basic functional experience with Microsoft 365 services<\/li>\r\n \t<li>Understand the principles of AI and process automation<\/li>\r\n \t<li>Have basic knowledge of using APIs and Microsoft Graph connectors<\/li>\r\n<\/ul>","profils_participants":"<ul>\r\n \t<li>Microsoft 365 Administrators<\/li>\r\n \t<li>Business Consultants specializing in digital transformation<\/li>\r\n \t<li>Cloud Solutions Architects<\/li>\r\n \t<li>Technical Managers responsible for automation<\/li>\r\n<\/ul>","examen":"","documentation":"<ul>\r\n \t<li>Access to Microsoft Learn, Microsoft's online learning platform, offering interactive resources and educational content to deepen your knowledge and develop your technical skills.<\/li>\r\n<\/ul>","lab__exercices":"<ul>\r\n \t<li>This course provides you with exclusive access to the official Microsoft lab, enabling you to practice your skills in a professional environment.<\/li>\r\n<\/ul>","contenu_cours":"<strong>Module 1: Introduction to developing AI agents<\/strong>\r\n<ul>\r\n \t<li>AI transformation and agents<\/li>\r\n \t<li>AI agent use cases<\/li>\r\n \t<li>AI agent components<\/li>\r\n<\/ul>\r\n<strong>Module 2: Choose tools and services for your agent on Microsoft's agent platform<\/strong>\r\n<ul>\r\n \t<li>Explore agent development approaches and tools<\/li>\r\n \t<li>Explore agent channels and publishing options<\/li>\r\n \t<li>Explore Microsoft IQ grounding services<\/li>\r\n \t<li>Explore agent integrations and multiagent solutions<\/li>\r\n \t<li>Explore governance and identity for agents<\/li>\r\n<\/ul>\r\n<strong>Module 3: Plan an AI agent solution<\/strong>\r\n<ul>\r\n \t<li>Plan outcomes and success metrics<\/li>\r\n \t<li>Plan data sources, workflow, and dependencies<\/li>\r\n \t<li>Plan interaction patterns and channels<\/li>\r\n \t<li>Plan identity, governance, security, and responsible AI<\/li>\r\n<\/ul>","cours_recommandes":[135966,136104],"infos_additionnelles":"<h3>Why build AI agents with Copilot and Copilot Studio<\/h3>\n<p>Copilot Studio opens new possibilities for organizations looking to automate business processes with artificial intelligence. By combining the natural language understanding of Microsoft 365 Copilot with the development capabilities of Copilot Studio, you create agents that go far beyond simple question-and-answer interactions. These agents can execute multi-step processes, make decisions based on business rules and interact with external systems.<\/p>\n\n<h3>Conversational design and action orchestration<\/h3>\n<p>You learn to design conversational experiences that guide users through complex processes. The training covers topic creation, entity extraction, variable management and branching logic in Copilot Studio. You also learn to orchestrate actions across Microsoft 365 services, such as creating tasks in Planner, sending notifications in Teams or updating records in SharePoint, all triggered by natural language interactions with your agent.<\/p>\n\n<h3>Data integration and connectors<\/h3>\n<p>AI agents become powerful when they can access and act on organizational data. You learn to configure connectors to SharePoint, Dataverse, SQL databases and external APIs. The training covers authentication patterns, data transformation and error handling to build robust integrations. You practice building agents that combine data from multiple sources to provide comprehensive answers and execute informed actions.<\/p>\n\n<h3>Testing, optimization and governance<\/h3>\n<p>Building an effective agent requires iterative testing and optimization. You learn to use Copilot Studio's testing tools, analyze conversation logs and identify improvement opportunities. The training also covers governance aspects: access control, usage monitoring, compliance requirements and lifecycle management to ensure your agents remain secure and effective over time.<\/p>\n\n<h3>FAQ - MS-4014 AI Agents Training<\/h3>\n<p><strong>What is the difference between MS-4010 and MS-4014?<\/strong><\/p>\n<p>MS-4010 focuses on declarative agents created without code directly in Copilot. MS-4014 uses Copilot Studio for more advanced agents with conversational flows, connectors and complex automation capabilities.<\/p>\n<p><strong>Do I need programming experience?<\/strong><\/p>\n<p>No programming experience is required. Copilot Studio uses a visual, low-code interface. However, familiarity with logic concepts (conditions, variables, loops) is helpful.<\/p>\n<p><strong>Can agents created with Copilot Studio interact with external systems?<\/strong><\/p>\n<p>Yes, through connectors and Power Automate flows, your agents can interact with hundreds of external services and APIs, extending their capabilities well beyond the Microsoft 365 ecosystem.<\/p>\n<p><strong>Is this training suitable for business analysts?<\/strong><\/p>\n<p>Yes, Copilot Studio is designed for both IT professionals and business analysts. The training covers scenarios relevant to both audiences.<\/p>","inclus_dans_ce_cours_virtuel":"<ul>\r\n \t<li>Training provided by a certified trainer<\/li>\r\n \t<li>180 days of access to Official Microsoft Labs<\/li>\r\n \t<li>Official documentation in digital format<\/li>\r\n \t<li>Official Microsoft achievement badge<\/li>\r\n<\/ul>","inclus_dans_ce_cours_presentiel":"<ul>\r\n \t<li>Training provided by a certified trainer<\/li>\r\n \t<li>180 days of access to Official Microsoft Labs<\/li>\r\n \t<li>Official documentation in digital format<\/li>\r\n \t<li>Official Microsoft achievement badge<\/li>\r\n<\/ul>","inclus_dans_ce_cours_blended":"","inclus_dans_ce_cours_elearning":"","inclus_dans_ce_cours_surmesure":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Introduction to Building AI Agents Training (MS-4014) - ITTA<\/title>\n<meta name=\"description\" content=\"MS-4014 training: build AI agents with Copilot and Copilot Studio. 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