{"id":14649,"date":"2022-12-29T08:25:12","date_gmt":"2022-12-29T07:25:12","guid":{"rendered":"https:\/\/www.itta.net\/formations\/course-itil-4-foundation-lausanne-geneva\/"},"modified":"2024-10-21T14:25:51","modified_gmt":"2024-10-21T12:25:51","slug":"itil-4-foundation","status":"publish","type":"formations","link":"https:\/\/www.itta.net\/en\/trainings\/management\/it-service-management\/itil-4-foundation\/","title":{"rendered":"ITIL\u00ae 4 Foundation"},"content":{"rendered":"<h3>We train you in the ITIL\u00ae 4 organizational approach<\/h3>\n<p>This course allows participants to discover the new ITIL\u00ae and its comprehensive approach based on the Service Value System (SVS), including its principles, dimensions, and practices (formerly processes and functions) to effectively deliver value to the business. Learn how to master the ITIL\u00ae 4 approach to transform IT service management within your organization. Designed by experts, this course provides you with a deep understanding of key concepts, modern practices such as Agile and DevOps, and tools to optimize value creation and digital transformation.<\/p>\n<h3>We prepare you for the ITIL\u00ae 4 Foundation exam<\/h3>\n<p>This ITIL certification training supports and prepares you optimally to succeed in your ITIL\u00ae 4 Foundation exam, which is included in this training. This exam certifies your understanding of the various concepts related to this new version.<\/p>\n","protected":false},"featured_media":50854,"parent":0,"menu_order":0,"template":"","editeurs":[1567],"domaine":[1281,1276],"class_list":["post-14649","formations","type-formations","status-publish","has-post-thumbnail","hentry","editeurs-itil","domaine-it-service-management","domaine-management"],"acf":{"reference":"ITIL4-01","duree_nombre":3,"duree_unite":"jour","prix_virtuel":2200,"prix_presentiel":2350,"prix_blended":"","prix_elearning":"","views":6781,"niveau":["Fondamental"],"role":"","certifiant":["Certifiant"],"pdus":21,"lieux":["Gen\u00e8ve","Lausanne"],"formats_dapprentissage":["presentiel","virtuel"],"examen_inclus":"Inclus","garanti":[""],"financement":["Temptraining"],"description_temptraining":"","description_caf":"","description_title":"ITIL\u00ae 4 Foundation Training","objectifs":"<ul>\r\n \t<li>Understand the key concepts of service management<\/li>\r\n \t<li>Understand how ITIL guiding principles can help an organization<\/li>\r\n \t<li>Understand the 4 dimensions of service management<\/li>\r\n \t<li>Know the purpose and key terms of 18 ITIL\u00ae practices<\/li>\r\n \t<li>Understand the 7 ITIL\u00ae practices<\/li>\r\n<\/ul>","connaissances":"<ul>\r\n \t<li>No prerequisites<\/li>\r\n<\/ul>","profils_participants":"<ul>\r\n \t<li>All professionals who need to manage services through the new Service Value System (SVS) proposed be ITIL\u00ae<\/li>\r\n \t<li>Any people who wish to formalize their experience in service management or to compare it with proposed ITIL\u00ae principles, dimensions, and practices<\/li>\r\n \t<li>Anyone already using ITIL\u00ae and who want to understand the huge add-ons proposed by the new version<\/li>\r\n<\/ul>","examen":"This course prepares to the ITIL\u00ae\u00a04 Foundation exam included in the course price.\r\n<ul>\r\n \t<li>Duration:\u00a01hour<\/li>\r\n \t<li>40 multiple-choice questions<\/li>\r\n \t<li>Passing score 65%<\/li>\r\n<\/ul>\r\nIt also delivers 21 PDUs for PMP\u00ae credential holders.","documentation":"Official courseware ITIL\u00ae 4 Foundation","lab__exercices":"","contenu_cours":"<strong>Module 1: Understanding Key Concepts of Service Management<\/strong>\r\n<ul>\r\n \t<li>Some basic definitions<\/li>\r\n \t<li>Key concepts of value creation<\/li>\r\n \t<li>Key concepts of service relationships<\/li>\r\n<\/ul>\r\n<strong>Module 2: Understanding How ITIL\u00ae Guiding Principles Help Organizations Adopt and Adapt Service Management<\/strong>\r\n<ul>\r\n \t<li>Describe the nature, use, and interactions of service management principles<\/li>\r\n \t<li>Explain the use of service management principles<\/li>\r\n<\/ul>\r\n<strong>Module 3: Understanding the Four Dimensions of Service Management<\/strong>\r\n<ul>\r\n \t<li>Describe the four dimensions of service management<\/li>\r\n<\/ul>\r\n<strong>Module 4: Understanding the Nature and Components of the Service Value System (SVS)<\/strong>\r\n<ul>\r\n \t<li>Describe the Service Value System<\/li>\r\n<\/ul>\r\n<strong>Module 5: Understanding the Activities of the Service Value Chain and Their Interconnections<\/strong>\r\n<ul>\r\n \t<li>Describe the nature of the Service Value Chain and understand how it supports value streams<\/li>\r\n<\/ul>\r\n<strong>Module 6: Knowing the Purpose and Terms of 18 ITIL\u00ae Practices<\/strong>\r\n<ul>\r\n \t<li>Recall the nature of certain ITIL\u00ae practices<\/li>\r\n \t<li>Recall some key definitions<\/li>\r\n<\/ul>\r\n<strong>Module 7: Understanding the 7 ITIL\u00ae Practices<\/strong>\r\n<ul>\r\n \t<li>Explain 7 practices in more detail<\/li>\r\n<\/ul>\r\n<em>ITIL\u00ae is a registered trademark of AXELOS Limited, used under permission from AXELOS Limited. All rights reserved.<\/em>","cours_recommandes":[14650,14651,14652,14654,14653],"infos_additionnelles":"<h3>Discover the ITIL\u00ae 4 training for effective IT service management<\/h3>\r\nThe <strong>ITIL\u00ae 4 training<\/strong> is designed for all professionals looking to understand and apply best practices in <strong>IT service management<\/strong>. By leveraging key concepts such as the <strong>Service Value System (SVS)<\/strong> and the <strong>Service Value Chain<\/strong>, this training guides you in adopting and adapting ITIL\u00ae practices to improve your internal processes and deliver increased value to your customers.\r\n<h3>What is ITIL\u00ae training?<\/h3>\r\nITIL\u00ae training (Information Technology Infrastructure Library) is a globally recognized framework that outlines best practices for IT service management. It helps organizations align their IT services with business needs by integrating modern methods such as <strong>Agility<\/strong> and <strong>DevOps<\/strong>. Undertaking <strong>ITIL training<\/strong> allows you to acquire the necessary skills to optimize processes, improve service quality, and effectively meet customer requirements.\r\n<h3>Why obtain an ITIL\u00ae certification?<\/h3>\r\nObtaining an <strong>ITIL\u00ae certification<\/strong> is essential to validate your skills in IT service management. It demonstrates your ability to understand and apply ITIL\u00ae's key concepts, thereby strengthening your professional profile. Moreover, the <strong>ITIL\u00ae Foundation certification<\/strong> is often a requirement in many companies for positions related to IT service management, offering you better career opportunities and increased recognition in the industry.\r\n<h3>Understanding the key concepts of service management<\/h3>\r\nFor effective IT service management, it is crucial to master fundamental concepts such as <strong>value creation<\/strong> and <strong>service relationships<\/strong>. These notions are at the heart of the ITIL\u00ae approach and help structure interactions between IT services and their users, ensuring quality delivery and continuous service improvement.\r\n<h3>The guiding principles of ITIL\u00ae for adaptive management<\/h3>\r\nThe principles of ITIL\u00ae provide a flexible framework that allows organizations to quickly adapt to technological changes and market needs. By following these principles, you can optimize your internal processes and maximize the efficiency of your IT service management while reducing costs and improving customer satisfaction.\r\n<h3>The four dimensions of service management<\/h3>\r\nITIL\u00ae 4 introduces a model based on four essential dimensions for balanced service management: <strong>organization and people, information and technology, partners and suppliers, and value streams and processes<\/strong>. Understanding these dimensions will help you develop a holistic view of service management, considering all critical aspects that influence the delivery of quality services.\r\n<h3>The Service Value System (SVS) and the service value chain<\/h3>\r\nThe <strong>Service Value System (SVS)<\/strong> of ITIL\u00ae provides an integrated framework that describes how all the components and activities of an organization work together to enable value creation. In addition, the <strong>Service Value Chain<\/strong> details the activities necessary to respond to customer demand and promote efficient value streams. These tools are essential for any organization looking to align its IT services with its strategic objectives.\r\n<h3>Mastering ITIL\u00ae practices for optimized performance<\/h3>\r\nThe training also covers ITIL\u00ae practices, focusing on 18 key practices as well as 7 in-depth practices crucial for effective IT service management. These practices include <strong>incident management<\/strong>, <strong>change management<\/strong>, and <strong>problem management<\/strong>, providing a comprehensive set of tools to manage all aspects of IT services within an organization.\r\n\r\nBy training in ITIL\u00ae 4, you equip yourself with the necessary skills to excel in <strong>IT service management<\/strong>. This training not only prepares you for the ITIL\u00ae 4 Foundation exam but also gives you the keys to transforming your processes and maximizing the value delivered to your customers. Join our ITIL\u00ae training today and gain a decisive advantage in the world of IT service management.","inclus_dans_ce_cours_virtuel":"<ul>\r\n \t<li>Training provided by a certified trainer<\/li>\r\n \t<li>Preparation for the exam<\/li>\r\n \t<li>Documentation in digital format<\/li>\r\n \t<li>Exam registration fee<\/li>\r\n<\/ul>","inclus_dans_ce_cours_presentiel":"<ul>\r\n \t<li>Training provided by a certified trainer<\/li>\r\n \t<li>Preparation for the exam<\/li>\r\n \t<li>Documentation in digital format<\/li>\r\n \t<li>Exam registration fee<\/li>\r\n<\/ul>","inclus_dans_ce_cours_blended":"","inclus_dans_ce_cours_elearning":"","inclus_dans_ce_cours_surmesure":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Training ITIL\u00ae 4 Foundation - ITTA<\/title>\n<meta name=\"description\" content=\"ITIL\u00ae 4 Training: Master the Best Practices in IT 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