{"id":14653,"date":"2022-12-29T08:25:17","date_gmt":"2022-12-29T07:25:17","guid":{"rendered":"https:\/\/www.itta.net\/formations\/course-itil-4-strategist-direct-plan-improve-lausanne-geneva\/"},"modified":"2025-09-22T12:48:55","modified_gmt":"2025-09-22T10:48:55","slug":"itil-4-strategist-direct-plan-improve","status":"publish","type":"formations","link":"https:\/\/www.itta.net\/en\/trainings\/management\/it-service-management\/itil-4-strategist-direct-plan-improve\/","title":{"rendered":"ITIL\u00ae 4 Strategist &#8211; Direct, Plan and Improve"},"content":{"rendered":"<p data-start=\"94\" data-end=\"507\">The ITIL\u00ae 4 Strategist &#8211; Direct, Plan and Improve training helps professionals master the essential strategic skills required to drive IT performance. This course highlights agile and lean methods and shows how to integrate them into a continuous improvement approach. Participants discover practical techniques to strengthen governance and define a clear vision, while remaining flexible in the face of change.<\/p>\n<h3 data-start=\"509\" data-end=\"552\">A strategic training to grow with ITIL\u00ae 4<\/h3>\n<p data-start=\"554\" data-end=\"933\">With ITIL\u00ae 4 Strategist &#8211; Direct, Plan and Improve, professionals gain modern tools to align IT objectives with business strategy. They learn how to integrate risk management, structure governance, and leverage performance indicators. This training is therefore a key step for anyone aiming to improve the quality of IT services and enhance their value within the organization.<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","editeurs":[1567],"domaine":[1281,1276],"class_list":["post-14653","formations","type-formations","status-publish","hentry","editeurs-itil","domaine-it-service-management","domaine-management"],"acf":{"reference":"ITIL4-05","duree_nombre":3,"duree_unite":"jour","prix_virtuel":2800,"prix_presentiel":2950,"prix_blended":"","prix_elearning":"","views":2644,"niveau":["Interm\u00e9diaire"],"role":"","certifiant":["Certifiant"],"pdus":21,"lieux":["Gen\u00e8ve","Lausanne"],"formats_dapprentissage":["presentiel","virtuel"],"examen_inclus":"Inclus","garanti":[""],"financement":["Temptraining"],"description_temptraining":"","description_caf":"","description_title":"ITIL\u00ae 4 Strategist Training - Direct, Plan and Improve","objectifs":"<ul>\r\n  <li>Understand the key concepts of planning and improvement<\/li>\r\n  <li>Identify the scope of control and responsibilities<\/li>\r\n  <li>Integrate risk management and governance within the SVS<\/li>\r\n  <li>Apply continuous improvement principles to IT services<\/li>\r\n  <li>Implement communication and organizational change management<\/li>\r\n  <li>Define and use relevant performance indicators<\/li>\r\n  <li>Design and optimize value streams and DPI practices<\/li>\r\n<\/ul>\r\n","connaissances":"<ul>\r\n \t<li>To be <a href=\"\/en\/trainings\/course-itil-4-foundation-lausanne-geneva\">ITIL\u00ae v4 Foundation<\/a> certified<\/li>\r\n<\/ul>","profils_participants":"<ul>\r\n  <li>IT service managers<\/li>\r\n  <li>IT governance leaders<\/li>\r\n  <li>Managers of technical and operational teams<\/li>\r\n  <li>IT project managers and continuous improvement leaders<\/li>\r\n  <li>ITIL\u00ae certified professionals aiming for a strategic role<\/li>\r\n<\/ul>\r\n","examen":"This training prepares to the exam: ITIL\u00ae 4 Strategist - Direct, Plan and Improve\r\nThis accredited course is mandatory to enable full understanding of the core material","documentation":"<ul>\r\n \t<li>Accredited courseware<\/li>\r\n \t<li>Official \"ITIL\u00ae 4 Strategist - Direct, Plan and Improve\" Axelos publication<\/li>\r\n<\/ul>","lab__exercices":"<ul>\r\n<li>This course includes hands-on exercises designed to reinforce your knowledge and apply your skills in real-world professional scenarios.<\/li>\r\n<\/ul>","contenu_cours":"<strong>Module 1: Understand the key concepts of Direct, Plan and Improve<\/strong>\r\n<ul>\r\n  <li>Key definitions<\/li>\r\n  <li>Understand the differences between certain concepts<\/li>\r\n  <li>Understand the concepts of value, outcomes, costs, and risks and their relationships<\/li>\r\n<\/ul>\r\n\r\n<strong>Module 2: Understand the scope of what must be directed and planned<\/strong>\r\n<ul>\r\n  <li>Identify the extent of control<\/li>\r\n<\/ul>\r\n\r\n<strong>Module 3: Understand the role of governance, risk, and compliance (GRC) and its integration into the SVS<\/strong>\r\n<ul>\r\n  <li>Understand the role of risk and risk management<\/li>\r\n  <li>Understand the impact of governance on DPI<\/li>\r\n  <li>Ensure controls are sufficient but not excessive<\/li>\r\n<\/ul>\r\n\r\n<strong>Module 4: Apply the key principles and methods of continual improvement<\/strong>\r\n<ul>\r\n  <li>Use the ITIL\u00ae continual improvement model to enhance the SVS or part of it<\/li>\r\n  <li>Identify objectives, outcomes, requirements, and evaluation criteria<\/li>\r\n  <li>Select an appropriate evaluation method for a specific situation<\/li>\r\n  <li>Define and prioritize desired outcomes of an improvement<\/li>\r\n  <li>Build, justify, and defend a business case<\/li>\r\n  <li>Conduct improvement reviews and analyze lessons learned<\/li>\r\n  <li>Integrate continual improvement at all levels of the SVS<\/li>\r\n<\/ul>\r\n\r\n<strong>Module 5: Communication and organizational change management<\/strong>\r\n<ul>\r\n  <li>Understand the nature, scope, and potential benefits of organizational change management (OCM)<\/li>\r\n  <li>Apply key communication and OCM principles and methods<\/li>\r\n  <li>Establish effective interfaces within the value chain<\/li>\r\n<\/ul>\r\n\r\n<strong>Module 6: Measurement and reporting in DPI<\/strong>\r\n<ul>\r\n  <li>Define indicators and metrics to support objectives<\/li>\r\n<\/ul>\r\n\r\n<strong>Module 7: Create DPI value streams and practices<\/strong>\r\n<ul>\r\n  <li>Understand the differences between value streams and practices and their impact on DPI<\/li>\r\n  <li>Select and apply appropriate methods and techniques for DPI value streams and practices<\/li>\r\n<\/ul>\r\n\r\n<p>ITIL\u00ae is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.<\/p>\r\n","cours_recommandes":[14649],"infos_additionnelles":"<h3>Why choose ITIL\u00ae 4 Strategist - Direct, Plan and Improve<\/h3>\r\nIn a constantly evolving digital environment, an organization\u2019s ability to adapt quickly has become a key success factor. \r\nThe ITIL\u00ae 4 Strategist - Direct, Plan and Improve training addresses this need by offering a modern vision of governance \r\nand continual improvement. It goes beyond theory by providing practical tools to strengthen the value of IT services \r\nand align IT strategy with business objectives.\r\n\r\nUnlike other approaches focused solely on processes, this course emphasizes flexibility and collaboration. \r\nIt helps managers build a results-oriented culture while incorporating principles from agile and lean. \r\nThis combination makes it possible to optimize resources, reduce risks, and develop true organizational resilience.\r\n\r\n<h3>A structured framework for continual improvement<\/h3>\r\nOne of the major strengths of ITIL\u00ae 4 is its continual improvement model. Instead of treating change as an isolated project, \r\nthe organization adopts an iterative and measurable approach. This model is based on clearly identifying objectives, \r\nprioritizing actions, and regularly evaluating results. Through this methodology, participants learn how to progressively \r\ntransform existing practices and create lasting value.\r\n\r\nIn practice, this may mean reviewing incident management processes, adjusting governance in line with risks, \r\nor integrating new performance indicators. Continual improvement then becomes a strategic driver rather than a simple operational activity.\r\n\r\n<h3>Governance and risk management at the core of strategy<\/h3>\r\nThe training places significant emphasis on governance and risk management. These two dimensions are often seen as constraints, \r\nbut in reality, they serve as powerful levers for efficiency. By clarifying roles, responsibilities, and interfaces between teams, \r\nITIL\u00ae 4 Strategist enables better control over decision-making and helps prevent deviations.\r\n\r\nRisk management is approached as a dynamic process. Participants learn how to calibrate controls so that they are sufficient \r\nwithout becoming excessive. This balanced perspective ensures service security while maintaining the agility \r\nrequired for innovative projects.\r\n\r\n<h3>The central role of communication and organizational change<\/h3>\r\nAn IT project is not only about tools and processes. Success largely depends on the ability of teams to collaborate \r\nand adopt new ways of working. That is why the training dedicates an entire module to communication and organizational change management.\r\n\r\nParticipants learn how to build a common language among stakeholders, establish effective communication channels, and anticipate resistance. \r\nThey also discover how to strengthen employee engagement\u2014an often underestimated yet decisive factor in the success of transformations.\r\n\r\n<h3>Measuring value for effective decision-making<\/h3>\r\nOne of the strengths of ITIL\u00ae 4 Strategist is its ability to link strategy with metrics. Measurement and reporting are not seen \r\nas mere administrative requirements but as tools to support decision-making. Managers define metrics aligned with business goals \r\nand use them to continuously adjust their actions.\r\n\r\nFor example, an organization may track the resolution time of critical incidents, but also measure end-user satisfaction. \r\nThis dual perspective helps balance operational efficiency and customer perception\u2014two essential aspects of modern service management.\r\n\r\n<h3>FAQ about ITIL\u00ae 4 Strategist - Direct, Plan and Improve training<\/h3>\r\n<strong>What is the difference between ITIL\u00ae 4 Strategist and ITIL\u00ae Foundation?<\/strong><br>\r\nThe ITIL\u00ae Foundation certification provides a general understanding of the framework. \r\nITIL\u00ae 4 Strategist goes further by deepening strategic skills, governance, and continual improvement.\r\n\r\n<strong>Who is this training for?<\/strong><br>\r\nIt is designed for IT managers, governance leaders, project managers, and anyone involved in improving IT services.\r\n\r\n<strong>What are the benefits for an organization?<\/strong><br>\r\nBenefits include greater agility, stronger governance, balanced risk management, and a culture focused on continual improvement.\r\n\r\n<strong>Is project management experience required?<\/strong><br>\r\nExperience in IT service management is recommended. However, the content remains accessible thanks to a structured progression \r\nand practical examples.\r\n\r\n<strong>Does this training prepare for a certification?<\/strong><br>\r\nYes, it prepares for the official ITIL\u00ae 4 Strategist - Direct, Plan and Improve exam, recognized internationally.\r\n","inclus_dans_ce_cours_virtuel":"<ul>\r\n \t<li>Training provided by a certified trainer<\/li>\r\n \t<li>Preparation for the exam<\/li>\r\n \t<li>Documentation in digital format<\/li>\r\n \t<li>Exam registration fee<\/li>\r\n<\/ul>","inclus_dans_ce_cours_presentiel":"<ul>\r\n \t<li>Training provided by a certified trainer<\/li>\r\n \t<li>Preparation for the exam<\/li>\r\n \t<li>Documentation in digital format<\/li>\r\n \t<li>Exam registration fee<\/li>\r\n<\/ul>","inclus_dans_ce_cours_blended":"","inclus_dans_ce_cours_elearning":"","inclus_dans_ce_cours_surmesure":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ITIL\u00ae 4 Strategist Training - Direct, Plan and Improve - ITTA<\/title>\n<meta name=\"description\" content=\"ITIL\u00ae 4 Strategist Training: Develop your skills to direct, plan, and improve your IT services effectively.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itta.net\/en\/trainings\/management\/it-service-management\/itil-4-strategist-direct-plan-improve\/\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/trainings\\\/management\\\/it-service-management\\\/itil-4-strategist-direct-plan-improve\\\/\",\"url\":\"https:\\\/\\\/www.itta.net\\\/en\\\/trainings\\\/management\\\/it-service-management\\\/itil-4-strategist-direct-plan-improve\\\/\",\"name\":\"ITIL\u00ae 4 Strategist Training - Direct, Plan and Improve - ITTA\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/#website\"},\"datePublished\":\"2022-12-29T07:25:17+00:00\",\"dateModified\":\"2025-09-22T10:48:55+00:00\",\"description\":\"ITIL\u00ae 4 Strategist Training: Develop your skills to direct, plan, and improve your IT services effectively.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/trainings\\\/management\\\/it-service-management\\\/itil-4-strategist-direct-plan-improve\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.itta.net\\\/en\\\/trainings\\\/management\\\/it-service-management\\\/itil-4-strategist-direct-plan-improve\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/trainings\\\/management\\\/it-service-management\\\/itil-4-strategist-direct-plan-improve\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.itta.net\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Management\",\"item\":\"https:\\\/\\\/www.itta.net\\\/en\\\/trainings\\\/management\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"IT Service Management\",\"item\":\"https:\\\/\\\/www.itta.net\\\/en\\\/trainings\\\/management\\\/it-service-management\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"ITIL\u00ae 4 Strategist &#8211; 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