{"id":234251,"date":"2026-02-13T16:09:13","date_gmt":"2026-02-13T15:09:13","guid":{"rendered":"https:\/\/www.itta.net\/?post_type=formations&#038;p=234251"},"modified":"2026-02-20T11:08:50","modified_gmt":"2026-02-20T10:08:50","slug":"itil-version-5-foundation","status":"publish","type":"formations","link":"https:\/\/www.itta.net\/en\/trainings\/management\/it-service-management\/itil-version-5-foundation\/","title":{"rendered":"ITIL\u00ae Version 5 &#8211; Foundation"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Why train in ITIL\u00ae Version 5 \u2013 Foundation now?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The world of IT service management is evolving fast. Artificial intelligence, digital products, and new ways of working are reshaping organizations. Companies must constantly adapt, and this is exactly where ITIL\u00ae Version 5 comes in. This updated framework provides a practical approach designed for the digital and AI era.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With this ITIL\u00ae 5 Foundation training, you build the fundamentals of Digital Product and Service Management. You learn how to create value across the entire product and service lifecycle. At the same time, you master the ITIL Value System, the Guiding Principles, and the 34 official management practices. Each concept is directly applicable in your daily work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-an-itil-certification-that-stands-out-on-the-market\"><strong>An ITIL\u00ae certification that stands out on the market<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The ITIL\u00ae 5 Foundation certification is globally recognized. It is the mandatory entry point to all advanced ITIL\u00ae modules. It opens the door to the ITIL\u00ae Practice Manager, Managing Professional, and Strategic Leader designations. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>Currently, both the course and the certification are available only in English.<br><\/strong><\/em><br><\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","editeurs":[1567],"domaine":[1281,1276],"class_list":["post-234251","formations","type-formations","status-publish","hentry","editeurs-itil","domaine-it-service-management","domaine-management"],"acf":{"reference":"ITIL5-02","duree_nombre":3,"duree_unite":"jour","prix_virtuel":2200,"prix_presentiel":2350,"prix_blended":"","prix_elearning":"","views":307,"niveau":["Fondamental"],"role":"","certifiant":["Certifiant"],"pdus":"","lieux":["Gen\u00e8ve","Lausanne"],"formats_dapprentissage":["presentiel","virtuel"],"examen_inclus":"Inclus","garanti":"","financement":["Temptraining"],"description_temptraining":"","description_caf":"","description_title":"ITIL\u00ae Version 5 Training - Foundation","objectifs":"<ul>\r\n \t<li>Understand the fundamental concepts of ITIL\u00ae and Digital Product and Service Management<\/li>\r\n \t<li>Identify how service relationships and the digital product lifecycle contribute to value creation<\/li>\r\n \t<li>Master the four dimensions of ITIL\u00ae service management and their interactions<\/li>\r\n \t<li>Apply the components of the ITIL\u00ae Service Value System in a professional context<\/li>\r\n \t<li>Use the activities of the Service Value Chain to create end-to-end value<\/li>\r\n \t<li>Map and manage value streams (Value Stream Mapping and Management) within a digital organization<\/li>\r\n \t<li>Implement the Continual Improvement model in daily operations<\/li>\r\n \t<li>Prepare for and pass the ITIL\u00ae Version 5 \u2013 Foundation exam<\/li>\r\n<\/ul>","connaissances":"<ul>\r\n \t<li>No formal prerequisites are required to attend this training<\/li>\r\n \t<li>A general understanding of IT environments and digital services is recommended<\/li>\r\n \t<li>Basic experience in IT service management (ITSM) or IT support is an advantage<\/li>\r\n \t<li>Technical English proficiency is helpful, as the ITIL\u00ae exam is currently available in English<\/li>\r\n<\/ul>","profils_participants":"<ul>\r\n \t<li>Responsables et gestionnaires de services IT (IT Service Manager)<\/li>\r\n \t<li>Chefs de projet informatique et digital<\/li>\r\n \t<li>Administrateurs syst\u00e8mes et r\u00e9seaux<\/li>\r\n \t<li>Consultants ITSM et management des services<\/li>\r\n \t<li>Responsables d'\u00e9quipes support, helpdesk et Service Desk<\/li>\r\n \t<li>Product Owners et responsables produit num\u00e9rique<\/li>\r\n \t<li>Professionnels en reconversion vers les m\u00e9tiers IT<\/li>\r\n \t<li>Toute personne souhaitant obtenir la certification ITIL\u00ae Version 5 - Foundation<\/li>\r\n<\/ul>","examen":"","documentation":"<ul>\r\n \t<li>ITIL\u00ae 5 Foundation accredited course materials<\/li>\r\n<\/ul>","lab__exercices":"","contenu_cours":"<strong>Module 1: Introduction<\/strong>\r\n<ul>\r\n \t<li>Evolving IT service management<\/li>\r\n \t<li>About ITIL<\/li>\r\n \t<li>Key concepts of ITIL: an introduction<\/li>\r\n \t<li>Official book structure<\/li>\r\n \t<li>The ITIL Car Rental Scenario<\/li>\r\n<\/ul>\r\n<strong>Module 2: The ITIL Four Dimensions of Product and Service Management<\/strong>\r\n<ul>\r\n \t<li>Introduction<\/li>\r\n \t<li>Organizations and people<\/li>\r\n \t<li>Value streams and processes<\/li>\r\n \t<li>Information and technology<\/li>\r\n \t<li>Partners and suppliers<\/li>\r\n<\/ul>\r\n<strong>Module 3: Key concepts of digital product and service management<\/strong>\r\n<ul>\r\n \t<li>The service economy<\/li>\r\n \t<li>Service relationships<\/li>\r\n<\/ul>\r\n<strong>Module 4: The ITIL Product and Service Lifecycle<\/strong>\r\n<ul>\r\n \t<li>The ITIL Product and Service Lifecycle and lifecycle management activities<\/li>\r\n \t<li>Discover<\/li>\r\n \t<li>Design<\/li>\r\n \t<li>Acquire<\/li>\r\n \t<li>Build<\/li>\r\n \t<li>Transition<\/li>\r\n \t<li>Operate<\/li>\r\n \t<li>Deliver<\/li>\r\n \t<li>Support<\/li>\r\n<\/ul>\r\n<strong>Module 5: The ITIL Value System<\/strong>\r\n<ul>\r\n \t<li>Introduction to the ITIL Value System<\/li>\r\n \t<li>The ITIL Guiding Principles<\/li>\r\n \t<li>Governance<\/li>\r\n \t<li>Value chain<\/li>\r\n \t<li>Practices<\/li>\r\n \t<li>Continual improvement<\/li>\r\n \t<li>Summary<\/li>\r\n<\/ul>\r\n<strong>Module 6: Identifying, mapping, and managing value streams<\/strong>\r\n<ul>\r\n \t<li>Why value streams<\/li>\r\n \t<li>Value streams of digital organizations<\/li>\r\n \t<li>Value stream mapping<\/li>\r\n \t<li>Value stream management<\/li>\r\n<\/ul>\r\n<strong>Module 7: Next steps<\/strong>\r\n<ul>\r\n \t<li>Improving organizations<\/li>\r\n \t<li>Improving professional capabilities<\/li>\r\n \t<li>Beyond ITIL<\/li>\r\n<\/ul>\r\n<strong>Currently, both the course and the certification are available only in English.<\/strong>","cours_recommandes":[251553],"infos_additionnelles":"The ITIL\u00ae framework remains the global reference in IT service management. With the arrival of ITIL\u00ae Version 5, the framework reaches a decisive milestone. It now integrates artificial intelligence, Digital Product and Service Management, and a digital experience-centric approach. But concretely, what changes? And why does this evolution matter for IT professionals in Switzerland?\r\n<h3>ITIL\u00ae Version 5: a natural evolution, not a disruption<\/h3>\r\nSome fear they will have to relearn everything. However, ITIL\u00ae 5 does not replace previous knowledge. It is a gradual evolution built on the foundations of ITIL\u00ae 4. Proven concepts such as the ITIL\u00ae Value System and the Guiding Principles remain fully relevant. The new framework enriches them to address modern organizational realities.\r\n\r\nToday, companies operate in a digital-first mode. They manage integrated digital products and services rather than isolated services. ITIL\u00ae Version 5 supports this transformation with practical and AI-native guidance. According to PeopleCert, the official certification body, this framework helps professionals work efficiently in complex environments where AI plays a central role (<a href=\"https:\/\/www.peoplecert.org\/itil-version-5\" target=\"_blank\" rel=\"noopener\">peoplecert.org<\/a>).\r\n<h3>Why the ITIL\u00ae Foundation certification remains essential in Switzerland<\/h3>\r\nThe ITIL\u00ae 5 Foundation module is the entry point of the certification pathway. It fits every career stage. Whether beginner or experienced, this training provides a solid service management foundation.\r\n\r\nIn Switzerland, ITSM skills are particularly in demand. According to the Swiss Federal Statistical Office, the information technology sector employs more than 200,000 people in the country. Demand for certified professionals continues to grow.\r\n\r\nObtaining the ITIL\u00ae Version 5 \u2013 Foundation certification strengthens professional credibility. It validates practical mastery of Digital Product and Service Management.\r\n<h3>Key skills developed during the training<\/h3>\r\nThe training covers nine official domains defined by PeopleCert. Each delivers directly applicable skills:\r\n<ul>\r\n \t<li>The ITIL\u00ae Value System: governance, Value Chain Activities and guiding principles<\/li>\r\n \t<li>The Four Dimensions: Organizations and People, Value Streams and Processes, Information and Technology, Partners and Suppliers<\/li>\r\n \t<li>Value Co-creation between providers, consumers and stakeholders<\/li>\r\n \t<li>The complete Product and Service Lifecycle, from discovery to support<\/li>\r\n \t<li>Value Stream Mapping to improve visibility and outcomes<\/li>\r\n<\/ul>\r\nIn addition, the training develops a Continual Improvement mindset. This skill is a major advantage in a constantly evolving market. It allows rapid adaptation to technological and organizational changes.\r\n<h3>Transition from ITIL\u00ae 4: a simplified path<\/h3>\r\nGood news for already certified professionals. ITIL\u00ae 4 certifications remain fully recognized by PeopleCert. They serve as prerequisites for accessing advanced ITIL\u00ae Version 5 modules.\r\n\r\nWith an ITIL\u00ae 4 Foundation, it is possible to move directly to higher modules. A one-day Bridge module also exists for a quick update. For holders of designations such as ITIL\u00ae Managing Professional or ITIL\u00ae Strategic Leader, specific transition paths are available. The ITIL\u00ae Transformation module is central to all designations and only needs to be taken once.\r\n<h3>An accessible and globally recognized exam<\/h3>\r\nThe ITIL\u00ae Foundation Version 5 exam is a closed-book multiple-choice test of 40 questions. The duration is 60 minutes. It is currently available in English. Other languages will follow progressively. The certificate is valid for three years and can be renewed through the PeopleCert CPD program.\r\n<h3>FAQ<\/h3>\r\n<strong>What is the difference between ITIL\u00ae 4 and ITIL\u00ae 5?<\/strong>\r\n\r\nITIL\u00ae Version 5 is an evolution of ITIL\u00ae 4. The framework integrates Digital Product and Service Management, an AI-native approach and digital experience. ITIL\u00ae 4 concepts such as the ITIL\u00ae Value System remain valid and are enhanced.\r\n\r\n<strong>Do you need ITIL\u00ae 4 before taking ITIL\u00ae Version 5 Foundation?<\/strong>\r\n\r\nNo formal prerequisite is required. ITIL\u00ae Foundation (Version 5) is the entry point of the pathway and suits both beginners and experienced professionals.\r\n\r\n<strong>Is the ITIL\u00ae Foundation Version 5 exam available in French?<\/strong>\r\n\r\nCurrently, the exam is only available in English. PeopleCert plans to add other languages progressively. Dates will be announced later.\r\n\r\n<strong>How long is the ITIL\u00ae Version 5 certification valid?<\/strong>\r\n\r\nThe certificate is valid for three years. Renewal is done through the PeopleCert CPD program or by passing another ITIL\u00ae exam.\r\n\r\n<strong>Is ITIL\u00ae Version 5 relevant for the Swiss market?<\/strong>\r\n\r\nThe Swiss IT sector is growing rapidly. Companies seek professionals able to efficiently manage digital products and services. The ITIL\u00ae (Version 5) certification directly addresses this need.","inclus_dans_ce_cours_virtuel":"<ul>\r\n \t<li>Training provided by a certified trainer<\/li>\r\n \t<li>Preparation for the exam<\/li>\r\n \t<li>Documentation in digital format<\/li>\r\n \t<li>Exam registration fee<\/li>\r\n<\/ul>","inclus_dans_ce_cours_presentiel":"<ul>\r\n \t<li>Training provided by a certified trainer<\/li>\r\n \t<li>Preparation for the exam<\/li>\r\n \t<li>Documentation in digital format<\/li>\r\n \t<li>Exam registration fee<\/li>\r\n<\/ul>","inclus_dans_ce_cours_blended":"","inclus_dans_ce_cours_elearning":"","inclus_dans_ce_cours_surmesure":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ITIL\u00ae 5 Foundation Training - ITTA - ITTA<\/title>\n<meta name=\"description\" content=\"ITIL\u00ae 5 training: master best practices in digital service management and prepare for the Foundation exam certification included today!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itta.net\/en\/trainings\/management\/it-service-management\/itil-version-5-foundation\/\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/trainings\\\/management\\\/it-service-management\\\/itil-version-5-foundation\\\/\",\"url\":\"https:\\\/\\\/www.itta.net\\\/en\\\/trainings\\\/management\\\/it-service-management\\\/itil-version-5-foundation\\\/\",\"name\":\"ITIL\u00ae 5 Foundation Training - ITTA - ITTA\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/#website\"},\"datePublished\":\"2026-02-13T15:09:13+00:00\",\"dateModified\":\"2026-02-20T10:08:50+00:00\",\"description\":\"ITIL\u00ae 5 training: master best practices in digital service management and prepare for the Foundation exam certification included today!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/trainings\\\/management\\\/it-service-management\\\/itil-version-5-foundation\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.itta.net\\\/en\\\/trainings\\\/management\\\/it-service-management\\\/itil-version-5-foundation\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/trainings\\\/management\\\/it-service-management\\\/itil-version-5-foundation\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.itta.net\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Management\",\"item\":\"https:\\\/\\\/www.itta.net\\\/en\\\/trainings\\\/management\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"IT Service Management\",\"item\":\"https:\\\/\\\/www.itta.net\\\/en\\\/trainings\\\/management\\\/it-service-management\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"ITIL\u00ae Version 5 &#8211; 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