{"id":253173,"date":"2026-05-27T10:07:34","date_gmt":"2026-05-27T08:07:34","guid":{"rendered":"https:\/\/www.itta.net\/?p=253173"},"modified":"2026-05-27T10:28:01","modified_gmt":"2026-05-27T08:28:01","slug":"emotional-intelligence-work-recruiters","status":"publish","type":"post","link":"https:\/\/www.itta.net\/en\/blog\/emotional-intelligence-work-recruiters\/","title":{"rendered":"Emotional Intelligence at Work: the #1 Skill Recruiters Look For"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Indeed, emotional intelligence has become the number one skill recruiters look for. Specifically, here is why it outweighs IQ in promotions, plus 4 concrete methods to develop it starting today.<\/em><\/p>\n\n\n    <div class=\"quiz-ia-box\" id=\"quiz-ia\" data-lang=\"en\" data-read-label=\"Read the dedicated section\" data-color=\"#870087\" data-color-light=\"#f5e6f5\" style=\"background:linear-gradient(135deg,#fcf8fc 0%,#f5eef5 100%);border-radius:12px;padding:32px 36px;margin:32px 0;border-left:6px solid #870087;font-family:Montserrat,Arial,sans-serif;\">\r\n\r\n        <p style=\"font-size:1.5vw;font-weight:700;color:#870087;margin:0 0 6px;line-height:1.4;\">What is your level of emotional intelligence?<\/p>\r\n        \r\n                <div class=\"quiz-step\" data-step=\"1\" style=\"display:block;\">\r\n            <p style=\"font-size:16px;font-weight:700;color:#111;margin:0 0 14px;\">1 \/ 5 &mdash; When a strong emotion arises in a meeting, you...<\/p>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:8px;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q1\" value=\"reactive\" style=\"margin-right:10px;accent-color:#870087;\">React immediately, in the moment            <\/label>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:8px;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q1\" value=\"advanced\" style=\"margin-right:10px;accent-color:#870087;\">Take a 90-second pause before responding            <\/label>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:8px;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q1\" value=\"intermediate\" style=\"margin-right:10px;accent-color:#870087;\">Try to mask what you feel            <\/label>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:0;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q1\" value=\"avoidant\" style=\"margin-right:10px;accent-color:#870087;\">Look for an exit            <\/label>\r\n            \r\n            <div class=\"quiz-nav\" style=\"display:flex;justify-content:flex-end;margin-top:16px;gap:8px;\">\r\n                                                    <button class=\"quiz-next\" data-next=\"2\" style=\"background:#870087;color:#fff;border:none;padding:12px 24px;border-radius:8px;font-size:15px;font-weight:700;cursor:pointer;font-family:Montserrat,Arial,sans-serif;transition:opacity .15s;\">Next<\/button>\r\n                            <\/div>\r\n        <\/div>\r\n                <div class=\"quiz-step\" data-step=\"2\" style=\"display:none;\">\r\n            <p style=\"font-size:16px;font-weight:700;color:#111;margin:0 0 14px;\">2 \/ 5 &mdash; Facing a visibly upset colleague, your reflex is to...<\/p>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:8px;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q2\" value=\"reactive\" style=\"margin-right:10px;accent-color:#870087;\">Tell them to calm down            <\/label>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:8px;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q2\" value=\"advanced\" style=\"margin-right:10px;accent-color:#870087;\">Paraphrase what they feel so they feel heard            <\/label>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:8px;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q2\" value=\"avoidant\" style=\"margin-right:10px;accent-color:#870087;\">Wait until it blows over            <\/label>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:0;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q2\" value=\"intermediate\" style=\"margin-right:10px;accent-color:#870087;\">Ask technical questions to distract them            <\/label>\r\n            \r\n            <div class=\"quiz-nav\" style=\"display:flex;justify-content:space-between;margin-top:16px;gap:8px;\">\r\n                                    <button class=\"quiz-prev\" data-prev=\"1\" style=\"background:#fff;color:#333;border:2px solid #ddd;padding:12px 24px;border-radius:8px;font-size:15px;font-weight:700;cursor:pointer;font-family:Montserrat,Arial,sans-serif;transition:border-color .15s;\">Previous<\/button>\r\n                                                    <button class=\"quiz-next\" data-next=\"3\" style=\"background:#870087;color:#fff;border:none;padding:12px 24px;border-radius:8px;font-size:15px;font-weight:700;cursor:pointer;font-family:Montserrat,Arial,sans-serif;transition:opacity .15s;\">Next<\/button>\r\n                            <\/div>\r\n        <\/div>\r\n                <div class=\"quiz-step\" data-step=\"3\" style=\"display:none;\">\r\n            <p style=\"font-size:16px;font-weight:700;color:#111;margin:0 0 14px;\">3 \/ 5 &mdash; You receive critical feedback. You...<\/p>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:8px;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q3\" value=\"reactive\" style=\"margin-right:10px;accent-color:#870087;\">Justify yourself immediately            <\/label>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:8px;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q3\" value=\"advanced\" style=\"margin-right:10px;accent-color:#870087;\">Ask 2 open-ended questions to understand            <\/label>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:8px;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q3\" value=\"intermediate\" style=\"margin-right:10px;accent-color:#870087;\">Nod without really integrating it            <\/label>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:0;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q3\" value=\"avoidant\" style=\"margin-right:10px;accent-color:#870087;\">Cut the conversation short            <\/label>\r\n            \r\n            <div class=\"quiz-nav\" style=\"display:flex;justify-content:space-between;margin-top:16px;gap:8px;\">\r\n                                    <button class=\"quiz-prev\" data-prev=\"2\" style=\"background:#fff;color:#333;border:2px solid #ddd;padding:12px 24px;border-radius:8px;font-size:15px;font-weight:700;cursor:pointer;font-family:Montserrat,Arial,sans-serif;transition:border-color .15s;\">Previous<\/button>\r\n                                                    <button class=\"quiz-next\" data-next=\"4\" style=\"background:#870087;color:#fff;border:none;padding:12px 24px;border-radius:8px;font-size:15px;font-weight:700;cursor:pointer;font-family:Montserrat,Arial,sans-serif;transition:opacity .15s;\">Next<\/button>\r\n                            <\/div>\r\n        <\/div>\r\n                <div class=\"quiz-step\" data-step=\"4\" style=\"display:none;\">\r\n            <p style=\"font-size:16px;font-weight:700;color:#111;margin:0 0 14px;\">4 \/ 5 &mdash; When you are stressed, your colleagues notice...<\/p>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:8px;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q4\" value=\"reactive\" style=\"margin-right:10px;accent-color:#870087;\">Right away, it shows on your face            <\/label>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:8px;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q4\" value=\"advanced\" style=\"margin-right:10px;accent-color:#870087;\">Rarely, you verbalize it calmly            <\/label>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:8px;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q4\" value=\"intermediate\" style=\"margin-right:10px;accent-color:#870087;\">Sometimes, through your shifting mood            <\/label>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:0;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q4\" value=\"avoidant\" style=\"margin-right:10px;accent-color:#870087;\">Never, you hide it completely            <\/label>\r\n            \r\n            <div class=\"quiz-nav\" style=\"display:flex;justify-content:space-between;margin-top:16px;gap:8px;\">\r\n                                    <button class=\"quiz-prev\" data-prev=\"3\" style=\"background:#fff;color:#333;border:2px solid #ddd;padding:12px 24px;border-radius:8px;font-size:15px;font-weight:700;cursor:pointer;font-family:Montserrat,Arial,sans-serif;transition:border-color .15s;\">Previous<\/button>\r\n                                                    <button class=\"quiz-next\" data-next=\"5\" style=\"background:#870087;color:#fff;border:none;padding:12px 24px;border-radius:8px;font-size:15px;font-weight:700;cursor:pointer;font-family:Montserrat,Arial,sans-serif;transition:opacity .15s;\">Next<\/button>\r\n                            <\/div>\r\n        <\/div>\r\n                <div class=\"quiz-step\" data-step=\"5\" style=\"display:none;\">\r\n            <p style=\"font-size:16px;font-weight:700;color:#111;margin:0 0 14px;\">5 \/ 5 &mdash; To motivate a struggling team, you...<\/p>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:8px;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q5\" value=\"reactive\" style=\"margin-right:10px;accent-color:#870087;\">Push harder on the results            <\/label>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:8px;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q5\" value=\"advanced\" style=\"margin-right:10px;accent-color:#870087;\">Acknowledge effort, then refocus the goal            <\/label>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:8px;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q5\" value=\"intermediate\" style=\"margin-right:10px;accent-color:#870087;\">Hold a numerical one-on-one            <\/label>\r\n                        <label style=\"display:block;padding:12px 16px;margin-bottom:0;background:#fff;border:2px solid #ddd;border-radius:8px;cursor:pointer;font-size:15px;color:#333;transition:border-color .15s,background .15s;\">\r\n                <input type=\"radio\" name=\"q5\" value=\"avoidant\" style=\"margin-right:10px;accent-color:#870087;\">Hope the situation improves on its own            <\/label>\r\n            \r\n            <div class=\"quiz-nav\" style=\"display:flex;justify-content:space-between;margin-top:16px;gap:8px;\">\r\n                                    <button class=\"quiz-prev\" data-prev=\"4\" style=\"background:#fff;color:#333;border:2px solid #ddd;padding:12px 24px;border-radius:8px;font-size:15px;font-weight:700;cursor:pointer;font-family:Montserrat,Arial,sans-serif;transition:border-color .15s;\">Previous<\/button>\r\n                                                    <button id=\"quiz-ia-submit\" style=\"background:#870087;color:#fff;border:none;padding:12px 24px;border-radius:8px;font-size:15px;font-weight:700;cursor:pointer;font-family:Montserrat,Arial,sans-serif;transition:opacity .15s;\">See my result<\/button>\r\n                            <\/div>\r\n        <\/div>\r\n        \r\n        <div id=\"quiz-ia-result\" style=\"display:none;\"><\/div>\r\n\r\n    <\/div>\r\n    \n\n\n\n<h2 id=\"h-table-of-contents\" class=\"wp-block-heading\">Table of Contents<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"#why-recruiters-want-eq\">Why 71% of recruiters favor emotional intelligence over IQ<\/a><\/li>\n\n\n\n<li><a href=\"#what-is-eq-at-work\">What is emotional intelligence at work?<\/a><\/li>\n\n\n\n<li><a href=\"#5-pillars-goleman\">The 5 pillars of Daniel Goleman<\/a><\/li>\n\n\n\n<li><a href=\"#impact-career\">How emotional intelligence boosts your career<\/a><\/li>\n\n\n\n<li><a href=\"#develop-eq-4-methods\">4 methods to develop your emotional intelligence<\/a><\/li>\n\n\n\n<li><a href=\"#mistakes-to-avoid\">3 mistakes that ruin your emotional intelligence<\/a><\/li>\n\n\n\n<li><a href=\"#measure-eq\">How to measure your emotional intelligence<\/a><\/li>\n\n\n\n<li><a href=\"#conclusion\">Conclusion<\/a><\/li>\n\n\n\n<li><a href=\"#faq-eq\">FAQ<\/a><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.itta.net\/wp-content\/uploads\/2026\/05\/ie-hero-1.webp\" alt=\"emotional intelligence at work in an interview\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have the perfect resume, sharp technical skills, and yet the promotion slips through your fingers. Or worse, you watch a less qualified colleague climb faster than you. The difference is not about diplomas. Indeed, it comes down to emotional intelligence, that ability to understand your emotions and those of others to decide and collaborate better.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moreover, recent surveys among Swiss and international HR leaders all point in the same direction. In fact, emotional intelligence (EQ) now ranks at the top of soft skills in demand for 2026. Notably, it even surpasses IQ in predicting managerial performance. Here is why, and most importantly, how to develop it concretely.<\/p>\n\n\n\n<h2 id=\"h-why-71-of-recruiters-favor-emotional-intelligence-over-iq\" class=\"wp-block-heading\">Why 71% of recruiters favor emotional intelligence over IQ<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.itta.net\/wp-content\/uploads\/2026\/05\/ie-recruteurs-1.webp\" alt=\"recruiter assessing emotional intelligence soft skill\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to the <a href=\"https:\/\/www.weforum.org\/agenda\/2025\/01\/future-of-jobs-report-2025-skills\/\" target=\"_blank\" rel=\"noopener\">Future of Jobs Report 2025 from the World Economic Forum<\/a>, emotional intelligence ranks among the top 10 most demanded skills by employers for 2025-2030. In particular, 71% of surveyed recruiters say they prefer a high-EQ candidate over a high-IQ one when technical skills are equal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Furthermore, this trend accelerates with automation. Specifically, the more AI handles technical tasks, the more value shifts to what no machine can do. Concretely: understanding a team, defusing a conflict, motivating during hardship, retaining a frustrated client.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>89%<\/strong> of high-performing employees show strong emotional intelligence (TalentSmart, 500,000-person study).<\/li>\n\n\n\n<li><strong>58%<\/strong> of professional performance across all jobs is explained by EQ, according to Daniel Goleman.<\/li>\n\n\n\n<li><strong>2x more<\/strong> promotions for high-EQ managers compared to other profiles.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Of course, these numbers explain why executive education programs in Geneva and Lausanne now systematically include an emotional intelligence module. However, the definition remains fuzzy for many. Let us clarify.<\/p>\n\n\n\n<h2 id=\"h-what-is-emotional-intelligence-at-work\" class=\"wp-block-heading\">What is emotional intelligence at work?<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.itta.net\/wp-content\/uploads\/2026\/05\/ie-equipe-collaborative-1.webp\" alt=\"collaborative team meeting embodying emotional intelligence\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Emotional intelligence is your ability to perceive, understand, express, and regulate your emotions, and to recognize and influence those of others. Psychologist Daniel Goleman popularized this concept in his 1995 book <em>Emotional Intelligence<\/em>, building on Salovey and Mayer&#8217;s research.<\/p>\n\n\n\n<h3 id=\"h-iq-vs-eq-a-common-confusion\" class=\"wp-block-heading\">IQ vs EQ: a common confusion<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">IQ measures your ability to reason, memorize, and solve abstract problems. Undeniably useful, yet limited. Conversely, EQ measures your relational intelligence. Specifically, it predicts how you will handle an angry client, a defensive colleague, or a demanding manager.<\/p>\n\n\n\n<h3 id=\"h-why-eq-matters-more-in-professional-settings\" class=\"wp-block-heading\">Why EQ matters more in professional settings<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In reality, your workday rests on human interactions 80% of the time. As a result, your emotions and your reading of others&#8217; emotions shape almost every decision. Notably, a misread meeting, a poorly worded email, or a misplaced remark can cost a contract or a promotion.<\/p>\n\n\n\n<h2 id=\"h-the-5-pillars-of-daniel-goleman\" class=\"wp-block-heading\">The 5 pillars of Daniel Goleman<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.itta.net\/wp-content\/uploads\/2026\/05\/ie-5-piliers-goleman-1.webp\" alt=\"diagram of the 5 pillars of emotional intelligence\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Goleman structures emotional intelligence into five interconnected components. In particular, each can be trained separately, yet they reinforce one another.<\/p>\n\n\n\n<div style=\"overflow-x:auto;-webkit-overflow-scrolling:touch;max-width:100%;width:100%;margin:1rem 0 0.5rem 0;\">\n<table style=\"width:100%;\">\n<thead>\n<tr>\n<th>Pillar<\/th>\n<th>Description<\/th>\n<th>Self-test question<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>1. Self-awareness<\/strong><\/td>\n<td>Recognize your emotions as they arise<\/td>\n<td>&#8220;What am I feeling right now?&#8221;<\/td>\n<\/tr>\n<tr>\n<td><strong>2. Self-regulation<\/strong><\/td>\n<td>Control your impulsive reactions<\/td>\n<td>&#8220;How do I want to respond, not how do I feel like responding?&#8221;<\/td>\n<\/tr>\n<tr>\n<td><strong>3. Motivation<\/strong><\/td>\n<td>Channel your emotions toward your goals<\/td>\n<td>&#8220;What truly drives me forward?&#8221;<\/td>\n<\/tr>\n<tr>\n<td><strong>4. Empathy<\/strong><\/td>\n<td>Sense the emotions of others<\/td>\n<td>&#8220;What is this person experiencing behind their words?&#8221;<\/td>\n<\/tr>\n<tr>\n<td><strong>5. Social skills<\/strong><\/td>\n<td>Influence and collaborate effectively<\/td>\n<td>&#8220;How do I tune my communication to this audience?&#8221;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">As a result, these 5 pillars complement each other. Notably, self-awareness conditions self-regulation, which in turn enables genuine empathy.<\/p>\n\n\n\n<h2 id=\"h-how-emotional-intelligence-boosts-your-career\" class=\"wp-block-heading\">How emotional intelligence boosts your career<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.itta.net\/wp-content\/uploads\/2026\/05\/ie-manager-equipe-1.webp\" alt=\"manager leading a team with emotional intelligence\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The benefits of strong EQ show up at multiple levels. Moreover, you observe them within weeks of targeted training.<\/p>\n\n\n\n<h3 id=\"h-on-the-management-side\" class=\"wp-block-heading\">On the management side<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">First, your teams follow you more willingly. Second, you handle tensions without escalation. Third, you make better decisions under stress. In fact, high-EQ managers generate up to 30% more team engagement, according to Hay Group studies.<\/p>\n\n\n\n<h3 id=\"h-on-the-commercial-side\" class=\"wp-block-heading\">On the commercial side<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Likewise, in sales and negotiation, EQ makes the difference. In particular, you read client signals better, adjust your pitch in real time, and build trust faster. Consequently, your closing rate improves.<\/p>\n\n\n\n<h3 id=\"h-on-the-personal-side\" class=\"wp-block-heading\">On the personal side<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Furthermore, your stress level drops. You keep mental clarity in tough situations. Notably, you avoid the rumination that drains energy. As a result, you protect your mental health and long-term productivity.<\/p>\n\n\n\n<div style=\"background:linear-gradient(135deg,#fcf8fc 0%,#f5eef5 100%);border-radius:12px;padding:36px 40px;margin:40px 0;font-family:Montserrat,Arial,sans-serif;color:#111;border-left:6px solid #870087;position:relative;\">\n<p style=\"font-size:1.1vw;font-weight:600;margin:0 0 6px;color:#870087;line-height:1.3;text-transform:uppercase;letter-spacing:1px;\">Recommended training<\/p>\n<p style=\"font-size:1.6vw;font-weight:700;margin:0 0 4px;color:#1a1a2e;line-height:1.3;\">Manage Effectively by Emotional Intelligence<\/p>\n<p style=\"font-size:0.9vw;font-weight:600;margin:0 0 14px;color:#888;line-height:1.3;\">Ref. ORG-MEIE<\/p>\n<p style=\"font-size:1vw;margin:0 0 16px;color:#444;line-height:1.6;\">Learn to mobilize Goleman&#8217;s 5 pillars in your daily management: self-awareness, regulation, motivation, empathy, relational leadership. Filmed role-plays with expert debriefs.<\/p>\n<div style=\"display:flex;flex-wrap:wrap;gap:8px 24px;margin:0 0 20px;\">\n<span style=\"font-size:0.95vw;color:#444;\"><strong style=\"color:#870087;\">Duration:<\/strong> 2 days<\/span><br>\n<span style=\"font-size:0.95vw;color:#444;\"><strong style=\"color:#870087;\">Level:<\/strong> Foundational<\/span><br>\n<span style=\"font-size:0.95vw;color:#444;\"><strong style=\"color:#870087;\">Location:<\/strong> Geneva \/ Lausanne \/ Virtual<\/span>\n<\/div>\n<p><a href=\"https:\/\/www.itta.net\/en\/trainings\/soft-skills\/team-and-people-management\/manage-effectively-by-emotional-intelligence\/\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;background:#870087;color:#fff;padding:14px 32px;border-radius:8px;font-size:1.05vw;font-weight:700;text-decoration:none;font-family:Montserrat,Arial,sans-serif;box-shadow:0 4px 15px rgba(135,0,135,0.3);\">Discover the course \u2192<\/a>\n<\/p><\/div>\n\n\n\n<h2 id=\"h-4-methods-to-develop-your-emotional-intelligence\" class=\"wp-block-heading\">4 methods to develop your emotional intelligence<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.itta.net\/wp-content\/uploads\/2026\/05\/ie-formation-groupe-1.webp\" alt=\"emotional intelligence training in a group\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">EQ is not fixed. Notably, unlike IQ, it evolves throughout your life. Here are 4 proven methods to make progress.<\/p>\n\n\n\n<h3 id=\"h-method-1-the-daily-emotional-journal\" class=\"wp-block-heading\">Method 1: the daily emotional journal<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Each evening, jot down in 3 lines the dominant emotion of your day, its trigger, and your reaction. After 30 days, patterns appear. In particular, you identify recurring emotional patterns and your blind spots.<\/p>\n\n\n\n<h3 id=\"h-method-2-the-90-second-pause\" class=\"wp-block-heading\">Method 2: the 90-second pause<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When a strong emotion surges, wait 90 seconds before reacting. Indeed, this is the biological time needed to clear the neurotransmitters tied to anger or fear. As a result, you respond with your cortex, not your amygdala.<\/p>\n\n\n\n<h3 id=\"h-method-3-reverse-active-listening\" class=\"wp-block-heading\">Method 3: reverse active listening<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Before responding to a tense interlocutor, paraphrase what they said using their own words. Notably, this technique forces your attention onto them rather than onto your next reply. Consequently, the other person feels heard and lowers their guard.<\/p>\n\n\n\n<h3 id=\"h-method-4-coaching-and-continuous-learning\" class=\"wp-block-heading\">Method 4: coaching and continuous learning<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Finally, self-study has its limits. In particular, a coach or a structured training program drastically accelerates your progress. For this reason, intensive in-person sessions create a leverage that solo learning cannot match.<\/p>\n\n\n\n<h2 id=\"h-3-mistakes-that-ruin-your-emotional-intelligence\" class=\"wp-block-heading\">3 mistakes that ruin your emotional intelligence<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.itta.net\/wp-content\/uploads\/2026\/05\/ie-erreur-communication-1.webp\" alt=\"manager making an emotional communication mistake\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before going further, spot the classic traps that sabotage your efforts. In fact, these mistakes are so common they have become invisible to most professionals.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Confusing EQ with kindness<\/strong>: EQ is not saying yes to everything. On the contrary, it is saying no with respect, firmness, and clarity.<\/li>\n\n\n\n<li><strong>Suppressing your emotions<\/strong>: ignoring anger or frustration does not make them disappear. In reality, they resurface elsewhere, often at the worst moment.<\/li>\n\n\n\n<li><strong>Over-interpreting others<\/strong>: projecting your own emotions onto others creates false conflicts. Conversely, empathy means asking, not assuming.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Moreover, these mistakes explain why some technically competent managers fail to unite their teams. However, they correct quickly with deliberate practice.<\/p>\n\n\n\n<h2 id=\"h-how-to-measure-your-emotional-intelligence\" class=\"wp-block-heading\">How to measure your emotional intelligence<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.itta.net\/wp-content\/uploads\/2026\/05\/ie-test-evaluation-1.webp\" alt=\"evaluation and test of emotional intelligence at work\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Several tools exist to assess your EQ level. Notably, they serve as a starting point before training, then to measure your progression.<\/p>\n\n\n\n<h3 id=\"h-the-reference-tests\" class=\"wp-block-heading\">The reference tests<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">First, the MSCEIT (Mayer-Salovey-Caruso Emotional Intelligence Test) remains the academic gold standard, scientifically validated. Next, the EQ-i 2.0 (Bar-On) offers 15 sub-scales usable in professional contexts. Finally, a 360\u00b0 evaluation from your colleagues provides a valuable complementary mirror.<\/p>\n\n\n\n<h3 id=\"h-daily-life-signals\" class=\"wp-block-heading\">Daily-life signals<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Beyond tests, certain signals indicate your real level. For example, the frequency of your impulsive reactions. Also, the quality of your relationships with difficult colleagues. Likewise, your ability to receive critical feedback without defensiveness. Notably, these indicators are more telling than any numerical score.<\/p>\n\n\n\n<div style=\"background:linear-gradient(135deg,#fcf8fc 0%,#f5eef5 100%);border-radius:12px;padding:36px 40px;margin:40px 0;font-family:Montserrat,Arial,sans-serif;color:#111;border-left:6px solid #870087;position:relative;\">\n<p style=\"font-size:1.1vw;font-weight:600;margin:0 0 6px;color:#870087;line-height:1.3;text-transform:uppercase;letter-spacing:1px;\">Go further<\/p>\n<p style=\"font-size:1.6vw;font-weight:700;margin:0 0 4px;color:#1a1a2e;line-height:1.3;\">Understand and Master Your Emotional Skills<\/p>\n<p style=\"font-size:0.9vw;font-weight:600;margin:0 0 14px;color:#888;line-height:1.3;\">Ref. ORG-CMCE<\/p>\n<p style=\"font-size:1vw;margin:0 0 16px;color:#444;line-height:1.6;\">Deepen your self-awareness, emotional regulation, and daily assertiveness. Ideal for any professional looking to grow, with or without team responsibilities.<\/p>\n<div style=\"display:flex;flex-wrap:wrap;gap:8px 24px;margin:0 0 20px;\">\n<span style=\"font-size:0.95vw;color:#444;\"><strong style=\"color:#870087;\">Duration:<\/strong> 2 days<\/span><br>\n<span style=\"font-size:0.95vw;color:#444;\"><strong style=\"color:#870087;\">Level:<\/strong> Foundational<\/span><br>\n<span style=\"font-size:0.95vw;color:#444;\"><strong style=\"color:#870087;\">Location:<\/strong> Geneva \/ Lausanne \/ Virtual<\/span>\n<\/div>\n<p><a href=\"https:\/\/www.itta.net\/en\/trainings\/soft-skills\/personal-efficiency-and-organization\/understand-and-master-your-emotional-skills\/\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;background:#870087;color:#fff;padding:14px 32px;border-radius:8px;font-size:1.05vw;font-weight:700;text-decoration:none;font-family:Montserrat,Arial,sans-serif;box-shadow:0 4px 15px rgba(135,0,135,0.3);\">Discover the course \u2192<\/a>\n<\/p><\/div>\n\n\n\n<h2 id=\"h-conclusion\" class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Emotional intelligence is no longer a nice-to-have. Of course, it has become the pivotal skill for anyone aiming to grow in a human and complex professional environment. In particular, Swiss recruiters now value it as much as technical skills. As a result, investing in its development pays back almost immediately, both in performance and in quality of work life.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Notably, the methods exist: emotional journal, 90-second pause, reverse active listening, structured training. Therefore, the only prerequisite is the decision to begin. Moreover, like any skill, EQ develops through regular practice. For this reason, continuous learning remains the most effective lever to durably turn your emotional reflexes into a competitive edge.<\/p>\n\n\n\n<h2 id=\"h-faq\" class=\"wp-block-heading\">FAQ<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What is emotional intelligence at work?<\/strong><br>\nIt is your ability to perceive, understand, express, and regulate your emotions, and to recognize those of others, in order to collaborate, negotiate, and decide better in a professional context.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Why do recruiters value emotional intelligence so much?<\/strong><br>\nAccording to the Future of Jobs Report 2025, 71% of recruiters prefer a high-EQ candidate to a high-IQ one when technical skills are equal. Indeed, EQ better predicts managerial performance and adaptability in complex environments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What are Goleman&#8217;s 5 pillars of emotional intelligence?<\/strong><br>\nSelf-awareness, self-regulation, internal motivation, empathy, and social skills. These 5 pillars reinforce each other and develop through practice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Can you develop emotional intelligence as an adult?<\/strong><br>\nYes. Unlike IQ, which stabilizes by late adolescence, EQ evolves throughout life. A 2-day short course combined with daily exercises produces measurable results within 3 to 6 months.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How do you measure emotional intelligence?<\/strong><br>\nSeveral scientific tests exist: MSCEIT (Mayer-Salovey-Caruso) and EQ-i 2.0 (Bar-On). A 360\u00b0 evaluation from your colleagues usefully complements these psychometric tools.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What is the difference between emotional intelligence and empathy?<\/strong><br>\nEmpathy is one of the 5 pillars of emotional intelligence, not a synonym. EQ also covers self-awareness, regulation, motivation, and social skills. Notably, you can be empathetic without being able to regulate your own emotions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Indeed, emotional intelligence has become the number one skill recruiters look for. Specifically, here is why it outweighs IQ in promotions, plus 4 concrete methods to develop it starting today. Table of Contents You have the perfect resume, sharp technical skills, and yet the promotion slips through your fingers. Or worse, you watch a less [&hellip;]<\/p>\n","protected":false},"author":112,"featured_media":253169,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[2940,2949],"tags":[],"class_list":["post-253173","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-management","category-soft-skills-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Emotional Intelligence at Work: the #1 Skill Recruiters Want<\/title>\n<meta name=\"description\" content=\"Why 71% of recruiters favor EQ over IQ: Goleman&#039;s 5 pillars and 4 methods to develop your emotional intelligence at work.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itta.net\/en\/blog\/emotional-intelligence-work-recruiters\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Damien Crocq\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/blog\\\/emotional-intelligence-work-recruiters\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/blog\\\/emotional-intelligence-work-recruiters\\\/\"},\"author\":{\"name\":\"Damien Crocq\",\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/#\\\/schema\\\/person\\\/ca875e6c61a8f6f224901d4b48e1494f\"},\"headline\":\"Emotional Intelligence at Work: the #1 Skill Recruiters Look For\",\"datePublished\":\"2026-05-27T08:07:34+00:00\",\"dateModified\":\"2026-05-27T08:28:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/blog\\\/emotional-intelligence-work-recruiters\\\/\"},\"wordCount\":1548,\"publisher\":{\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/blog\\\/emotional-intelligence-work-recruiters\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.itta.net\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/ie-miniature-1.webp\",\"articleSection\":[\"Management\",\"Soft Skills\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/blog\\\/emotional-intelligence-work-recruiters\\\/\",\"url\":\"https:\\\/\\\/www.itta.net\\\/en\\\/blog\\\/emotional-intelligence-work-recruiters\\\/\",\"name\":\"Emotional Intelligence at Work: the #1 Skill Recruiters Want\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/blog\\\/emotional-intelligence-work-recruiters\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/blog\\\/emotional-intelligence-work-recruiters\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.itta.net\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/ie-miniature-1.webp\",\"datePublished\":\"2026-05-27T08:07:34+00:00\",\"dateModified\":\"2026-05-27T08:28:01+00:00\",\"description\":\"Why 71% of recruiters favor EQ over IQ: Goleman's 5 pillars and 4 methods to develop your emotional intelligence at work.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/blog\\\/emotional-intelligence-work-recruiters\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.itta.net\\\/en\\\/blog\\\/emotional-intelligence-work-recruiters\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/blog\\\/emotional-intelligence-work-recruiters\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.itta.net\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/ie-miniature-1.webp\",\"contentUrl\":\"https:\\\/\\\/www.itta.net\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/ie-miniature-1.webp\",\"width\":1376,\"height\":768,\"caption\":\"intelligence emotionnelle au travail comp\u00e9tence n\u00b01\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/blog\\\/emotional-intelligence-work-recruiters\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.itta.net\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Emotional Intelligence at Work: the #1 Skill Recruiters Look For\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.itta.net\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.itta.net\\\/en\\\/\",\"name\":\"ITTA\",\"description\":\"Formations &amp; 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