Organizations want to deploy intelligent conversational agents to support their employees and answer customer questions, but traditional chatbot solutions require specialized software development and artificial intelligence skills. Microsoft Copilot Studio changes the game by enabling no-code AI agent creation through an intuitive visual interface, but mastering its advanced features is essential to achieve professional, reliable results in production.
The PL-7008 training teaches you to create agents with Microsoft Copilot Studio in one intensive day. You design conversational agents capable of answering user questions by leveraging your internal knowledge bases, executing concrete actions via Power Automate and integrating with your existing systems. Hands-on labs cover creating conversational topics, integrating knowledge sources (SharePoint, websites), using generative AI for contextualized responses and publishing on Microsoft Teams. Delivered by MCT-certified trainers at ITTA in Geneva and Lausanne, this training prepares you for the Microsoft Applied Skill. You leave able to deploy operational AI agents.
Module 1: Introduction to developing AI agents
Module 2: Introduction to Microsoft AI agent solutions
Module 3: Choose the best Microsoft 365 Copilot extensibility path for your scenario
Module 4: Choose a custom AI agent development path
Microsoft Copilot Studio (formerly Power Virtual Agents) lets you create intelligent conversational agents without writing code, through a visual drag-and-drop design interface. These agents answer user questions in natural language, execute automated tasks and integrate with existing business processes. With generative AI integration based on Microsoft’s advanced language models, Copilot Studio agents can leverage internal knowledge bases (SharePoint documents, websites, files) to provide contextualized, accurate responses even on topics not explicitly planned. In Switzerland, organizations deploy these agents for numerous use cases: internal IT support for employees, automated customer service, interactive FAQ management, new employee onboarding and HR process assistance. Copilot Studio is fully part of Microsoft’s AI strategy and represents a key, accessible tool for digital transformation.
This one-day training covers the essentials of Copilot Studio to make you autonomous in agent creation. You create an agent from scratch: defining the agent’s identity and scope, designing conversational topics with decision trees, configuring response messages and handling unforeseen cases. You integrate varied knowledge sources (SharePoint libraries, public websites, internal documents) so the agent intelligently answers questions by leveraging your existing content. Exercises cover using generative AI to automatically enrich responses, connecting to Power Automate to trigger concrete actions (create a ticket, send an email, update a Dataverse record) and configuring user authentication. You publish your agent on Microsoft Teams and discover other available deployment channels (website, Facebook, custom channels).
The training prepares you for the Applied Skill assessment dedicated to creating agents with Copilot Studio. This assessment verifies your ability to create, configure and deploy a functional conversational agent in an online lab environment. The Applied Skill format targets a specific competency and validates quickly, without the complexity of a full certification exam. It is a differentiating asset on your CV and LinkedIn profile in a market where conversational AI and intelligent agent skills are increasingly sought after by recruiters and enterprises.
ITTA delivers this training in Geneva and Lausanne, on-site and as a virtual class, as a Microsoft Learning Partner. MCT-certified trainers guide you through each exercise with live demonstrations and personalized feedback on your work. Each participant has an individual cloud environment with Copilot Studio, Power Automate and fully preconfigured data sources. Lab scenarios replicate concrete enterprise use cases: IT support agent answering common questions, HR assistant guiding employees and interactive FAQ leveraging internal documentation. You leave the training with a working agent and the skills to replicate this approach on your own enterprise projects.
This training is designed for IT professionals, digital transformation managers, project managers, communications managers and anyone interested in AI conversational agents. No programming or artificial intelligence skills are required: Copilot Studio is designed to be accessible to functional profiles. Familiarity with Microsoft 365 and basic Power Platform concepts facilitates adoption. This training is ideal for organizations wishing to concretely explore conversational AI possibilities with a tool natively integrated into the Microsoft ecosystem and Teams.
Does Copilot Studio require artificial intelligence skills?
No, Copilot Studio is designed for users without technical AI skills. The visual interface lets you create and configure agents through simple configuration and drag-and-drop.
What is the difference between Copilot Studio and a traditional chatbot?
Copilot Studio integrates generative AI that enables the agent to answer questions not explicitly planned by leveraging internal knowledge sources. A traditional chatbot is strictly limited to manually preprogrammed scenarios.
Can the Copilot Studio agent be deployed on an external website?
Yes, Copilot Studio allows publishing agents on Teams, websites via an embeddable widget, Facebook Messenger and other custom channels via the Direct Line API.
Can the agent execute concrete actions in other systems?
Yes, thanks to native integration with Power Automate, the agent can trigger automated flows that interact with SharePoint, Dataverse, Outlook, third-party APIs and hundreds of other connected services.
What license is needed to use Copilot Studio in production?
Copilot Studio requires a dedicated license for production use. Some basic features are included in Microsoft 365 licenses with limited capacity and session counts.
Does this training replace the former Power Virtual Agents training?
Yes, Microsoft renamed Power Virtual Agents to Copilot Studio and significantly enriched the tool with generative AI capabilities, knowledge sources and autonomous agents.
Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.
