Want to create intelligent conversational agents integrated into your Microsoft environment without writing complex code? The MS-4022 training teaches you in one day how to design, configure and deploy custom agents that can answer your colleagues’ questions, execute automated actions and draw on your enterprise data stored in SharePoint or Dataverse. Copilot Studio provides a visual environment that makes agent development accessible to both business professionals and developers, with no advanced programming skills required. That is precisely the purpose of this Copilot Studio agents training.
Delivered by an MCT-certified trainer at ITTA in Geneva or Lausanne, this MS-4022 training combines official Microsoft content with hands-on labs in the Copilot Studio platform. You will build your own agents step by step, from defining conversational topics and connecting data sources to integrating generative AI features, running validation tests and deploying across multiple channels including Teams and websites. Governance and security considerations are also covered to ensure a confident deployment within your organization.
Module 1: Introduction to declarative agents for Microsoft 365 Copilot
Module 2: Build your first declarative agent for Microsoft 365 Copilot by using Copilot Studio
Module 3: Introduction to tools for declarative agents in Copilot Studio
Module 4: Extend declarative agents with prompt tools in Copilot Studio
Module 5: Extend declarative agents with connector tools in Copilot Studio
Copilot Studio is Microsoft’s unified platform for building AI-powered conversational agents. It replaces and extends the capabilities of Power Virtual Agents by adding Copilot’s intelligence. The MS-4022 training guides you through getting started with this tool and shows you how to leverage its features to meet the specific needs of your organization.
Copilot Studio’s visual interface lets you design conversational flows without writing code. You define topics, configure responses, and add actions in just a few clicks. For more advanced scenarios, Copilot Studio also supports the integration of plugins and custom connectors that extend your agents’ capabilities beyond the native Microsoft ecosystem.
The strength of Copilot Studio lies in its ability to combine predefined responses with generative AI. Your agents can draw on your internal documents, your SharePoint knowledge bases, or your websites to generate contextualized, accurate responses. The training teaches you how to configure these data sources and control the quality of the AI-generated responses.
You will discover how to tune the generative AI’s behavior to keep it faithful to your source content. Grounding techniques — which anchor the agent’s responses in your verified data — are essential for guaranteeing the reliability of information conveyed to your users. The training covers these mechanisms and the guardrails to put in place in detail.
An agent created in Copilot Studio can be deployed on Microsoft Teams, on a website, in a mobile application, or via other channels. The MS-4022 training covers the various deployment options and shows you how to adapt the user experience to each channel. Native integration with the Microsoft ecosystem allows your agents to access Microsoft Graph data, trigger Power Automate workflows, and interact with Microsoft 365 applications.
You will learn to customize the appearance and behavior of your agents according to the deployment channel. An agent on Teams can use adaptive cards to display structured information, while an agent on a website adapts to your organization’s visual identity. This multichannel flexibility maximizes adoption by your end users.
Copilot Studio includes built-in analytical dashboards that let you track the usage of your agents, identify the most frequently requested topics, and pinpoint conversations that did not reach a resolution. The training teaches you how to use this data to continuously improve your agents and maintain a high resolution rate. You will also address governance and security aspects related to deploying agents in an enterprise environment.
Agent lifecycle management is an integral part of the training. You will learn to version your agents, manage development and production environments, and plan updates while minimizing impact on users. These practices are essential for maintaining high-performing, reliable agents over the long term.
In French-speaking Switzerland, organizations are looking for practical ways to integrate AI into their processes without disrupting their existing infrastructure. Copilot Studio addresses this need by building on the Microsoft ecosystem already in place in most organizations. The MS-4022 training at ITTA, a Microsoft Learning Partner, gives you the skills to become the driver of this integration and create agents that deliver measurable value to your teams and internal customers.
Do I need programming skills to take the MS-4022 training?
No, Copilot Studio offers a visual interface that requires no development skills. The training is accessible to business professionals and IT teams alike.
What is the difference between Copilot Studio and Power Virtual Agents?
Copilot Studio is the evolution of Power Virtual Agents. It integrates Copilot’s generative AI capabilities and provides a unified platform for creating smarter, more versatile conversational agents.
On which channels can an agent built with Copilot Studio be deployed?
You can deploy your agents on Microsoft Teams, on a website, in mobile applications, and via other channels supported by the platform.
Can the agent access my company’s data?
Yes, Copilot Studio allows you to connect your agents to data sources such as SharePoint, Dataverse, websites, or custom connectors, in compliance with your organization’s security policies.
Does this training prepare for a Microsoft Applied Skill?
Yes, the MS-4022 training prepares for the corresponding Microsoft Applied Skill, a practical competency validation recognized by the industry.
Where does the MS-4022 training take place?
ITTA offers this training in Geneva and Lausanne, in-person or in a virtual classroom with a certified MCT instructor.
Can this training be combined with the MS-4019 training on business process agents?
Yes, the two courses are complementary. MS-4019 focuses on business process agents integrated into Microsoft 365, while MS-4022 covers the creation of conversational agents in Copilot Studio.
Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.
