Businesses want to go beyond Copilot’s standard features by creating AI agents capable of automating complex tasks. Without mastering Copilot Studio, it is difficult to design high-performing agents that interact intelligently with data and business processes.
The MS-4014 training teaches you to create AI agents by combining Microsoft 365 Copilot and Copilot Studio. You design agents capable of orchestrating actions, querying data sources and integrating into existing workflows. This official Microsoft course, delivered by MCT instructors at ITTA in Geneva and Lausanne, gives you the skills to develop custom AI solutions for your organization.
Module 1: Introduction to developing AI agents
Module 2: Introduction to Microsoft AI agent solutions
Module 3: Choose the best Microsoft 365 Copilot extensibility path for your scenario
Module 4: Choose a custom AI agent development path
Copilot Studio opens new possibilities for organizations looking to automate business processes with artificial intelligence. By combining the natural language understanding of Microsoft 365 Copilot with the development capabilities of Copilot Studio, you create agents that go far beyond simple question-and-answer interactions. These agents can execute multi-step processes, make decisions based on business rules and interact with external systems.
You learn to design conversational experiences that guide users through complex processes. The training covers topic creation, entity extraction, variable management and branching logic in Copilot Studio. You also learn to orchestrate actions across Microsoft 365 services, such as creating tasks in Planner, sending notifications in Teams or updating records in SharePoint, all triggered by natural language interactions with your agent.
AI agents become powerful when they can access and act on organizational data. You learn to configure connectors to SharePoint, Dataverse, SQL databases and external APIs. The training covers authentication patterns, data transformation and error handling to build robust integrations. You practice building agents that combine data from multiple sources to provide comprehensive answers and execute informed actions.
Building an effective agent requires iterative testing and optimization. You learn to use Copilot Studio’s testing tools, analyze conversation logs and identify improvement opportunities. The training also covers governance aspects: access control, usage monitoring, compliance requirements and lifecycle management to ensure your agents remain secure and effective over time.
What is the difference between MS-4010 and MS-4014?
MS-4010 focuses on declarative agents created without code directly in Copilot. MS-4014 uses Copilot Studio for more advanced agents with conversational flows, connectors and complex automation capabilities.
Do I need programming experience?
No programming experience is required. Copilot Studio uses a visual, low-code interface. However, familiarity with logic concepts (conditions, variables, loops) is helpful.
Can agents created with Copilot Studio interact with external systems?
Yes, through connectors and Power Automate flows, your agents can interact with hundreds of external services and APIs, extending their capabilities well beyond the Microsoft 365 ecosystem.
Is this training suitable for business analysts?
Yes, Copilot Studio is designed for both IT professionals and business analysts. The training covers scenarios relevant to both audiences.
Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.
