ITTA offers the Microsoft Windows 11 catalogue: Implementing and Managing Windows 11 and Supporting and Troubleshooting Windows 11 (55342). Covers Modern Desktop administration (MD-100/MD-102), Windows 11 deployment and management in Active Directory, Microsoft Intune and Microsoft Endpoint Manager environments, advanced support and troubleshooting. Training delivered in Geneva, Lausanne and interactive virtual classroom by active certified trainers professionals.
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This training is developed by the Microsoft Community and replace the retired Microsoft course: Implementing and Managing Windows 10 (MOC 20697).
Confirmed
Master Windows 11 support and troubleshooting to ensure a stable and secure business environment. (55342)
Microsoft Windows 11 is Microsoft’s most recent client operating system, successor of Windows 10. Launched in October 2021, it introduces a modernised interface, reinforced hardware requirements (TPM 2.0, Secure Boot, recent processors), native integration of Microsoft 365 and Microsoft Teams, collaborative features (Snap Layouts, Widgets, Multi-Desktops), and now Windows Copilot, the AI assistant integrated into the system. Windows 11 is designed for hybrid and mobile environments, with advanced management of security (Windows Hello, BitLocker, Defender, hardware isolation) and mobility (Always On VPN, Direct Access, Modern Authentication).
Windows 11 administration fits into Microsoft’s Modern Desktop paradigm: cloud-first management via Microsoft Intune and Microsoft Endpoint Manager (ex-SCCM), device enrolment via Autopilot, applying policies via MDM (Mobile Device Management) rather than legacy Active Directory GPOs, and image deployment via Windows Autopilot and Provisioning Packages. Reference certifications are MD-100 (Modern Desktop) and MD-102 (Endpoint Administrator), which validate the skills expected of a workstation administrator in a Microsoft 365 environment. Advanced support and troubleshooting are also covered by the Microsoft 55342 training (Supporting and Troubleshooting Windows 11), an official Microsoft Official Curriculum course.
In French-speaking Switzerland, Windows 11 adoption progresses rapidly in Geneva private banks, Lake Geneva international organisations, fiduciary firms, cantonal administrations, university hospitals, insurance and industrial companies. The end of Windows 10 support (announced by Microsoft for October 2025) pushes many organisations to migrate quickly. Modern Desktop administrator, Endpoint Manager engineer, Windows 11 support technician and workstation architect profiles are highly demanded. ITTA offers the Windows 11 catalogue delivered by active certified trainers professionals.
Following recognised Windows 11 training opens access to highly sought-after roles: Modern Desktop administrator, Endpoint Manager engineer, Windows 11 support technician, workstation engineer, EUC (End User Computing) architect, IT fleet manager. Whether you deploy Windows 11 in your organisation or support users, our Windows 11 training in Geneva and Lausanne covers the full administration and troubleshooting path.
The Implementing and Managing Windows 11 training covers the deployment, configuration and administration of Windows 11 in a professional environment. The programme addresses installation and upgrade from Windows 10, required hardware configuration (TPM 2.0, Secure Boot), deployment methods (Autopilot, Provisioning Packages, MDT image), user and profile management, Active Directory or Azure AD/Entra ID connection, policy configuration, application deployment (Microsoft Store, MSIX, Win32), security (BitLocker, Defender, Windows Hello), Windows Update for Business updates, and coexistence with Microsoft Intune. The training targets Modern Desktop administrators, workstation engineers and Endpoint Manager profiles.
The Supporting and Troubleshooting Windows 11 (55342) training is the official Microsoft 55342 course, dedicated to advanced support and troubleshooting of Windows 11. The programme addresses structured troubleshooting methodologies, Windows tools (Event Viewer, Resource Monitor, Performance Monitor, Reliability Monitor, Sysinternals), boot and startup issue diagnosis, network failures (TCP/IP, DNS, VPN, Wi-Fi), application issues (compatibility, rights, dependencies), Windows Update issues, hardware and driver issues, and user support best practices. The training targets support technicians, helpdesk, proximity profiles, Endpoint engineers and fleet managers.
Modern Windows 11 administration goes through Microsoft Intune and Microsoft Endpoint Manager (which regroups Intune and ex-SCCM, now named Microsoft Configuration Manager). Expected skills include device enrolment via Autopilot, applying compliance policies, distributing Win32 and MSIX applications, deploying Windows 11 via Intune, managing update rings, and monitoring the fleet. These skills are at the heart of the MD-102 (Endpoint Administrator) and MS-102 (Microsoft 365 Administrator Expert) certifications.
Windows 11 reinforces security by default with mandatory TPM 2.0, Secure Boot, hardware isolation (HVCI), BitLocker activated by default on compatible machines, Windows Hello (biometric or PIN), Microsoft Defender for Endpoint, and Modern Authentication. Compliance (Intune Compliance Policies) allows enforcing rules before access to enterprise resources (Conditional Access). These skills are expected of the workstation security engineer and Microsoft 365 administrator.
For administrators discovering Windows 11 and the Modern Desktop ecosystem, the Implementing and Managing Windows 11 training is the natural entry point. For support and helpdesk technicians who handle user troubleshooting, the 55342 training is dedicated. To go further on cloud-first administration, the sibling publisher Microsoft Endpoint Configuration Manager (MECM, ex-SCCM) extends the path. Our pedagogical team guides you according to your target role.
Here is a selection of reference training courses in this catalogue, accessible directly:
Microsoft Windows 11 fits into the complete Microsoft ecosystem. The root Microsoft publisher regroups all Microsoft technologies. The sub-publisher Microsoft 365 covers the cloud suite and MS-102 certifications. Microsoft Endpoint Configuration Manager (MECM) covers fleet management and advanced deployment. Microsoft Security and Compliance covers the Microsoft 365 and Intune security layer. On the domain side, the systems and networking sub-domain contextualises Windows 11 in broader IT administration.
Windows 11 evolves with several structuring axes in 2026. The end of Windows 10 support announced by Microsoft for October 2025 pushed a wave of migrations toward Windows 11, still ongoing in many organisations in French-speaking Switzerland. Windows Copilot, the AI assistant integrated into the system, is now a differentiating component of the OS. The unification of Endpoint Manager (Intune + MECM) progressively simplifies fleet management. Hardware requirements (TPM 2.0, Intel 8th gen / AMD Zen 2 and more recent processors) often impose partial fleet renewal. Reinforced default security and the Zero Trust model (Conditional Access, Defender for Endpoint) become the norm. Our pedagogical content regularly integrates these evolutions to remain aligned with current practices.
All our Windows 11 courses are available on-site in our Geneva and Lausanne centres, as well as in interactive virtual classroom with a certified trainers live. Our sessions are organised in 5-week cycles. Each session includes hands-on labs on Windows 11 and Microsoft Intune, Autopilot deployments, BitLocker and Defender configurations, Azure AD/Entra ID integrations, support and troubleshooting scenarios, and concrete cases inspired by Windows 10 to 11 migrations in banking, administration and industry. Customised corporate training is also possible at your premises, in Geneva, Lausanne, Vaud and across French-speaking Switzerland, with a programme adapted to your fleet and constraints.
ITTA offers a training catalogue. Our Windows 11 trainers are certified trainers active with Swiss and international clients, covering MD-100, MD-102, MS-102, 55342 and more broadly the Modern Desktop chain (Intune, Endpoint Manager, Autopilot, BitLocker, Defender). The Windows 11 catalogue regroups Implementing and Managing Windows 11 and Supporting and Troubleshooting Windows 11 (55342). Our pedagogical team supports you in choosing the path, identifying prerequisites (basic Windows administration, Active Directory, TCP/IP network notions) and identifying funding solutions adapted to your professional situation.
Our pedagogical approach favours learning by doing, with Windows 11 and Microsoft Intune environments to manipulate, Autopilot deployments to roll out, policies to orchestrate, troubleshooting scenarios to solve, and concrete cases inspired by real projects (Windows 10 to 11 migration, Modern Desktop deployment, user support in hybrid environment). Each session combines training time, applied exercises and exchanges with the trainer, allowing each participant to progress at their own pace and leave with skills directly usable in their professional context.
Our training is aimed at varied audiences: Modern Desktop administrators, Endpoint Manager engineers, support and helpdesk technicians, workstation engineers, EUC architects, IT fleet managers, IT teams migrating Windows 10 to 11. Our pedagogical team adapts the content to the participants’ context.
Do I need to already know Windows 10 to follow Implementing and Managing Windows 11?
Windows administration experience (10 or earlier versions) and Active Directory notions greatly facilitate the training. The training covers Windows 11 specifics (TPM, Secure Boot, Autopilot, Intune, Windows Hello) starting from modern fundamentals. Our pedagogical team checks your prerequisites and guides you toward a Windows refresher if needed.
What is the difference between the Implementing and Managing Windows 11 training and the 55342 training?
Implementing and Managing Windows 11 is centred on Windows 11 deployment, configuration and administration (Autopilot, Intune, security, updates). The 55342 training is centred on advanced support and troubleshooting (diagnostic tools, methodologies, network and application failures). The two are complementary and cover different roles (administrator vs support). Our pedagogical team guides you according to your role.
Are Microsoft Intune and MECM included in the Windows 11 catalogue?
Microsoft Intune is addressed in the Implementing and Managing Windows 11 training in its Modern Desktop component. To go further on Microsoft Endpoint Configuration Manager (MECM, ex-SCCM), we offer a dedicated MECM sub-publisher with specific courses (advanced deployment, complex fleet management, OSD). Our pedagogical team builds you a coherent path according to your target.
Are your Windows 11 courses available for companies?
Yes, the full Windows 11 catalogue is available in-house, in Geneva, Lausanne and in virtual classroom, with a programme adapted to your fleet (size, hardware heterogeneity, presence of legacy apps) and your compliance constraints (GDPR, nFADP, banking secrecy, public sector). Our team builds the specifications with you and organises sessions according to your calendar.
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