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Training: Communicating with Impact in Everyday Life

Ref. COM-IMP
Duration:
2
 jours
Exam:
Not certifying
Level:
Fondamental

Training to Communicate with Impact in Everyday Life

In our professional interactions, the way we communicate is just as important as the content of our messages. Every word, gesture, and act of listening can transform the quality of our relationships. The “Communicating with Impact in Everyday Life” training helps you express your ideas with clarity, confidence, and authenticity. It enables you to better understand your counterparts and adapt your posture to become more effective in all your interactions.

Develop your impact and interpersonal ease

Whether you want to manage meetings more effectively, strengthen your assertiveness, or improve collaboration with colleagues, this course provides practical and immediately applicable tools. You will learn how to structure your messages, manage emotions during challenging conversations, and foster an atmosphere of trust and active listening. The goal is clear: to communicate with impact and build smooth, constructive exchanges.

Participant Profiles

  • Managers and team leaders
  • Project managers and coordinators
  • Employees wishing to strengthen their interpersonal skills
  • Professionals in contact with clients or partners
  • Executives and directors seeking to communicate better within the company

Objectives

  • Identify your strengths and areas for improvement in various situations.
  • Adapt your messages and posture to different types of interlocutors and contexts.
  • Develop your ability to capture attention and structure your ideas clearly.
  • Strengthen your assertiveness to express yourself with confidence and respect.
  • Apply techniques to foster constructive and smooth communication.

Prerequisites

  • None

Course Content

Module 1: Communicate effectively to collaborate successfully

  • Analyze your communication preferences and styles
  • Understand your audience to tailor your key messages
  • Adapt your style to different interlocutors
  • Identify your cognitive biases
  • Leverage the drivers of interpersonal trust
  • Enhance your communication through active listening
  • Discover the different types of listening – practical exercise

Module 2: Managing a difficult conversation

  • Analyze a complex situation from your own experience
  • Manage your emotions and those of others
  • Optimize your communication under stress
  • Define your intentions and those of your interlocutor
  • Build an appropriate communication strategy
  • Handle objections and differing interpretations
  • Explore causes and co-define solutions
  • Conclude a difficult discussion with a clear action plan

Module 3: Increase your impact in meetings

  • Define clear objectives for each meeting
  • Motivate and engage participants
  • Prepare your meetings effectively
  • Use facilitation techniques for in-person and remote meetings
  • Leverage interactive tools appropriately
  • Manage note-taking and ensure follow-up
  • Develop an individual action plan

Documentation

  • Digital course material

Lab / Exercises

  • This course includes hands-on exercises designed to reinforce your knowledge and apply your skills in real-world professional scenarios.

Complementary Courses

Eligible Funding

ITTA is a partner of a continuing education fund dedicated to temporary workers. This fund can subsidize your training, provided that you are subject to the “Service Provision” collective labor agreement (CCT) and meet certain conditions, including having worked at least 88 hours in the past 12 months.

Additional Information

Why communicating with impact has become essential

In a constantly changing professional environment, knowing how to communicate with impact is no longer optional. It is an essential skill for persuading, collaborating, and inspiring trust. Organizations today value professionals who can express their ideas clearly and listen attentively. Communicating well also means understanding that every word and posture influences the quality of relationships.

Interpersonal communication is not limited to sharing information. It relies on emotional intelligence, active listening, and the ability to adapt to one’s audience. By mastering these dimensions, you strengthen your credibility and efficiency. Knowing how to communicate effectively starts with understanding that impact comes from coherence between substance and form.

The keys to authentic and constructive communication

Communicating with impact doesn’t mean speaking louder but speaking more precisely. It requires adopting an open posture, asserting ideas without dominating, and building trust. The key drivers are empathy, clarity, and consistency. In the workplace, these qualities foster cooperation, reduce tension, and improve collective performance.

Cognitive biases also play an important role. They influence our judgments and the way we interpret messages. Learning to identify them helps prevent misunderstandings and promotes more objective communication. This awareness allows you to adjust your message according to the situation, especially during difficult or high-pressure conversations.

Effective communication at work: a strength for every professional

Communicating well in the workplace means tailoring your message to your audience’s needs. Whether in a meeting, an interview, or an informal exchange, clarity and listening make the difference. Smooth communication improves mutual understanding and strengthens teamwork. Leaders and managers who master these skills build trust and transparency within their teams.

Moreover, effective communication plays a key role in conflict management. By identifying each party’s intentions and emotions, it becomes possible to defuse tension and find constructive solutions. This assertive approach turns difficult situations into opportunities for dialogue.

The importance of active listening and constructive feedback

Active listening is often underestimated, yet it is at the heart of successful communication. It requires full concentration on the other person, without judgment or distraction. By rephrasing, asking questions, and confirming understanding, you enhance the quality of exchanges. This attitude encourages others to speak more openly and engage more deeply.

Constructive feedback is another essential pillar. It promotes growth and mutual trust. Learning to give feedback without offending and to receive criticism without defensiveness takes practice. These skills, developed during the training, help create a culture of continuous improvement and openness within teams.

Communicating with impact in the digital era

Communication methods are evolving rapidly. Exchanges often take place remotely through video calls or messaging platforms. In this context, impact also depends on mastering digital tools and managing tone in written communication. Knowing how to communicate effectively through a screen requires new skills: capturing attention, maintaining group dynamics, and managing emotions from a distance.

This training helps you strengthen your presence, even online. You will learn to structure your interventions, craft clear messages, and create engaging interactions. These digital communication skills are now indispensable for professionals who want to communicate effectively in the modern workplace.

Long-term professional and personal benefits

Learning to communicate with impact benefits not only professional life but also personal relationships. Better understanding of yourself and others fosters balance and peace of mind. The training offers a supportive environment to experiment, reflect, and grow at your own pace.

Participants leave with practical tools and concrete strategies to enhance their communication impact. They gain confidence, assurance, and adaptability. These skills help create a more harmonious work environment where communication flows smoothly and results are more sustainable.

FAQ

Why is effective communication important in the workplace?
Because clear and respectful communication promotes collaboration, motivation, and trust within teams.

How can I develop my impact when speaking?
By working on posture, breathing, eye contact, and message structure. These elements reinforce the credibility of your speech.

What should I do when facing a difficult conversation?
Identify emotions, clarify intentions, and adopt assertive communication. This helps turn conflict into a constructive exchange.

Is this training suitable for non-managers?
Yes, it is designed for all professionals who wish to improve their communication, regardless of their position.

What concrete benefits can I expect from this training?
Greater interpersonal ease, clearer communication, and increased confidence in a variety of professional situations.

Prix de l'inscription
CHF 1'500.-
Inclus dans ce cours
  • Training provided by a domain expert
  • Customized situational activities tailored to your challenges
  • Digital documentation and support materials
  • Achievement badge
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Contact

ITTA
Route des jeunes 35
1227 Carouge, Suisse

Opening hours

Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00

Contact-us

ITTA
Route des jeunes 35
1227 Carouge, Suisse

Make a request

Contact

ITTA
Route des jeunes 35
1227 Carouge, Suisse

Opening hours

Monday to Friday, from 8:30 am to 06:00 pm.

Contact us

Your request