Mastering artificial intelligence is no longer reserved for data science experts. With AI Builder, integrated into Microsoft Power Platform, you can create intelligent solutions directly within your applications and automations. This training guides you step-by-step to harness AI models without writing a single line of code.
You will learn how to automate document processing, leverage text recognition, and build intelligent workflows with Power Automate. You’ll also see how to integrate AI models into your Power Apps to enhance user experience and streamline business processes.
By following this training, you will learn how to fully leverage the power of AI Builder within the Microsoft ecosystem. You’ll be able to transform manual processes into intelligent automated workflows. Most importantly, you’ll bring real added value to your projects with AI solutions that are simple to implement.
Module 1: Automate document processing with the pre-packaged AI Builder solution
Module 2: Process custom documents with AI Builder
Module 3: Use AI Builder models in Power Apps
Module 4: Recognize text with AI Builder
Module 5: Get started with AI Builder prediction
Module 6: Guided project – Create a document processing model and an approval email
Microsoft Copilot Studio brings AI agent capabilities to the Power Platform, enabling you to create intelligent conversational assistants that automate customer service, internal helpdesk, and business processes. The PL-7004 training at ITTA is a focused one-day course that teaches you to build, deploy, and manage agents within the Power Platform context. Our MCT-certified trainers at Geneva and Lausanne provide hands-on guidance that results in a working agent by end of day.
This course is designed for Power Platform users who want to add conversational AI to their solution toolkit. If you are already building apps with Power Apps or automating processes with Power Automate, Copilot Studio agents complement these skills perfectly by providing a natural language interface for your solutions. The combination of conversational AI with low-code application development and process automation creates powerful end-to-end solutions that transform how organizations interact with their systems and data.
The training begins with creating your first agent in Copilot Studio. You will define the agent’s purpose, personality, and scope, establishing the foundation for effective conversational experiences. The visual topic designer lets you create conversation flows that handle user intents, ask clarifying questions, and provide helpful responses without writing code.
Topic design is where your agent’s intelligence is defined. You will learn to create topics with appropriate trigger phrases, design branching conversation flows, manage variables to maintain context, and implement entity extraction to understand user inputs. Our trainers share topic design patterns that handle common scenarios like FAQ responses, form-guided data collection, and service request routing.
Copilot Studio’s generative AI capabilities allow your agent to answer questions beyond predefined topics by drawing on knowledge sources. You will configure knowledge from SharePoint sites, uploaded documents, and public websites, enabling your agent to provide informed responses to a wide range of questions. The training covers content optimization for retrieval, response quality management, and the balance between authored topics and generative answers.
You will experiment with generative AI settings to find the right balance for your use case. Some scenarios require strict, authored responses for accuracy, while others benefit from the flexibility of generative answers. Understanding when and how to use each approach is a key skill that this training develops through practical experimentation.
Agents become truly powerful when they can perform actions, not just answer questions. Through Power Automate integration, your agents can create records, send emails, update databases, and trigger business processes based on conversation outcomes. You will learn to connect cloud flows to agent topics, pass data between conversations and flows, and handle asynchronous operations gracefully.
Practical labs include building an agent that creates support tickets, looks up order status, schedules appointments, and sends confirmations. These action-oriented scenarios demonstrate the full potential of combining conversational AI with business process automation, a combination that delivers significant value for organizations across French-speaking Switzerland. By connecting your agent to existing Power Automate flows, you can leverage automations you have already built, maximizing the return on your existing Power Platform investment.
Publishing your agent to the right channels ensures users can access it where they work. You will deploy agents to Microsoft Teams for internal use and web channels for external-facing scenarios. The training covers channel-specific configuration, authentication settings, and branding customization that ensure your agent presents professionally across all deployment channels.
Analytics are essential for continuous improvement. You will learn to use the Copilot Studio analytics dashboard to understand session volumes, topic completion rates, customer satisfaction scores, and escalation patterns. These insights guide your optimization efforts, helping you identify topics that need improvement, questions that need new topics, and opportunities to expand your agent’s capabilities. Our trainers demonstrate how to establish a regular review cadence that keeps your agent aligned with evolving user needs and organizational priorities.
How does PL-7004 differ from MS-4010?
Both courses cover Copilot Studio, but PL-7004 is positioned within the Power Platform learning path and emphasizes integration with Power Apps and Power Automate. MS-4010 focuses on Copilot Studio within the Microsoft 365 context. Content overlap exists, but the perspective and integration focus differ.
Do I need Power Platform experience?
Basic familiarity with Microsoft 365 is sufficient. Prior Power Automate experience is helpful for the integration modules but not required.
Can I build a multilingual agent?
Yes, Copilot Studio supports multiple languages. You can create agents that respond in French, English, German, and other languages, ideal for Swiss organizations serving diverse language communities.
What types of agents can I build?
Common agent types include IT helpdesk assistants, HR FAQ bots, customer service agents, onboarding guides, and process-specific assistants for tasks like expense submission or leave requests.
Is this available virtually?
Yes, ITTA offers both in-person (Geneva and Lausanne) and virtual classroom formats.
Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.
