Unified communication Trainings

Microsoft 365 unified communication: modern collaboration in companies

Microsoft 365 unified communication has become, in 2026, the standard of modern collaboration in Swiss organisations. Microsoft Teams for audio-video meetings, chat, calls and shared files, Microsoft Sway for online interactive presentations: these tools transform internal and external communication daily. In Geneva, Lausanne and across French-speaking Switzerland, private banks, international organisations, hospitals, public services and industrial companies have massively migrated to Microsoft Teams for team communication and use Sway for lightweight and engaging materials.

Following a recognised Microsoft Teams or Sway training opens access to skills valued in all functions: assistants, managers, HR, internal trainers, communication profiles, customer support. These skills are particularly expected in organisations having deployed Microsoft 365 and wishing to maximise adoption among their employees.

ITTA offers a catalogue dedicated to Microsoft 365 unified communication: Microsoft Teams Communication and Sway Get Started. Each session is built around practical cases inspired by the daily work of Swiss companies, with limited group sizes to enable personalised support.

Whether you are a new employee, manager, trainer, communication profile or evolving Microsoft 365 user, our training in Geneva and Lausanne provides the practical skills to master Microsoft Teams daily and produce interactive materials with Sway.

Skills covered by our unified communication catalogue

Microsoft Teams Communication

The Microsoft Teams Communication training covers complete mastery of Microsoft Teams for team communication in companies. The programme addresses 1:1 and group conversations, Teams channels (standard and private), audio-video meetings, phone calls (Teams Phone), video conferences with screen sharing, Together mode, recordings and transcriptions, meeting best practices. This training suits all new employees and Teams ramp-up users.

Sway Get Started

The Sway Get Started training covers the creation of online interactive presentations with Microsoft Sway. The programme addresses Sway creation, structures (story, cards, embedded media), automatic formatting, sharing and integration with Microsoft 365 (SharePoint, Teams). Sway constitutes a lightweight and modern alternative to PowerPoint for event materials, internal newsletters or interactive onboardings.

Build your unified communication path

A new employee starts with Microsoft Teams Communication to acquire current usages. An internal trainer or communication profile adds Sway Get Started to produce differentiating materials. A manager combines both training courses to drive team communication and produce engaging internal newsletters. An HR or onboarding profile adds Sway for new employee integration journeys. Our pedagogical team guides you towards the combination suited to your use cases.

Featured courses in this catalogue

Here is a selection of reference training courses in this catalogue, accessible directly:

• Sway – Get started
• Teams – Communication

Unified communication and related skills

Unified communication fits into a broader Microsoft 365 ecosystem. Collaborative tools training brings an overview of Teams, SharePoint and OneDrive. The collaboration and file management sub-domain covers OneDrive and SharePoint, naturally integrated with Teams. Messaging and organisation training covers Outlook and OneNote, complementary to Teams. The visual presentation sub-domain covers PowerPoint, the natural complement to Sway. On the human side, oral communication training reinforces ease in virtual meetings, and the workflows and automation domain covers Power Automate to automate Teams reminders and notifications.

Unified communication trends in 2026

Several evolutions are shaping Microsoft 365 unified communication in 2026. Microsoft Copilot integrates natively into Teams (meeting summaries, real-time translation, note-taking assistant), which transforms productivity. Teams Phone consolidates enterprise telephony in Swiss organisations replacing legacy PBX systems. Teams Rooms equip meeting rooms with an enriched hybrid experience and intelligent cameras. Microsoft Loop brings real-time collaborative components integrated with Teams, replacing some classic Word and Excel usages for live shared documents. Sway evolves with generative AI integrations for fast creation of newsletters and event materials. The integration between Teams and SharePoint becomes deeper, with private channels backed by dedicated SharePoint sites. Microsoft Viva Engage (formerly Yammer) and Viva Connections complement Teams for enterprise social and intranet usages. Our pedagogical content regularly integrates these evolutions to remain aligned with current company practices, particularly in private banks, international organisations and public services in French-speaking Switzerland.

Teams and Sway training in Geneva, Lausanne and online

All our unified communication training courses are available on-site in our Geneva (Route des Jeunes 35) and Lausanne (Avenue de Mon-Repos 24) centres, as well as in interactive virtual classroom with a live trainer. Our sessions are organised in 5-week cycles. Short formats, from half a day to one day, suit busy agendas. Customised corporate training is also possible at your premises, in Geneva, Lausanne, Vaud and across French-speaking Switzerland, with a programme adapted to your Microsoft 365 tenant and use cases. Several professional funding paths can be considered depending on your profile and employer.

Why choose ITTA for your Microsoft Teams training

ITTA is a certified training centre based in French-speaking Switzerland, official partner of Microsoft. Our Teams and Sway trainers are professionals active in support, communication or consulting roles for Swiss companies, allowing them to share current concrete cases and configurations directly usable. The unified communication catalogue regroups our training courses covering current usages. Our pedagogical team supports you in choosing the right path and identifying the funding solutions adapted.

Our pedagogical approach favours learning by doing, with cases inspired by the daily work of Swiss companies and individualised follow-up throughout the path. Each session combines training time, applied exercises and exchanges with the trainer, allowing each participant to progress at their own pace and to leave with skills directly usable in their professional context.

FAQ

Is Microsoft 365 experience required before Teams Communication?

No. The Microsoft Teams Communication training is accessible to profiles without prior Microsoft 365 experience. Good general IT ease is sufficient. For users already comfortable with Teams, administrator training (MS-700) can complement the path.

Does Sway replace PowerPoint?

No. Sway and PowerPoint are complementary. PowerPoint remains the reference for executive committee presentations and formal materials. Sway suits interactive online materials, internal newsletters and event journeys. Our pedagogical team guides you according to your use cases.

Is Microsoft Copilot integrated into your Teams training?

Yes, our Microsoft Teams training courses integrate the Copilot features available in Microsoft Teams (meeting summaries, assisted transcriptions, suggestions). A dedicated Microsoft 365 Copilot training is also available.

Are your courses available for companies?

Yes, the entire unified communication catalogue is available in-house, in Geneva, Lausanne and in virtual classroom, with a programme adapted to your Microsoft 365 tenant and use cases. Our team builds the specifications with you, selects suitable trainers and organises sessions according to your calendar, with possible integration with your internal communication and onboarding plan.