ITTA offers an Apple IT Pro catalogue focused on Mac fleet administration and Apple environment in the enterprise. The MacOS Sonoma – Support Essentials 14 course covers macOS installation and setup, user account and permission management, security (FileVault, Gatekeeper, XProtect, T2/Secure Enclave), Time Machine backups, network and sharing, basic troubleshooting and integration in a multi-OS environment. Audience: Mac support technicians, fleet administrators, IT teams in mixed Windows/Mac environments. Sessions delivered in Geneva, Lausanne and interactive virtual classroom.
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MacOS Sonoma Support Essentials 14 training in Geneva and Lausanne. Master configuration, troubleshooting and macOS management across 3 days.
For a long time, Mac was a peripheral topic in the enterprise, confined to creative and design profiles. The situation has changed deeply over the last decade. The transition to Apple Silicon chips (M1, M2, M3, M4) transformed MacBooks into pure productivity machines, with battery life and performance now attracting far beyond creatives: developers, executives, sales teams, data profiles, journalists, media. Many organisations in French-speaking Switzerland now manage a mixed Windows/Mac fleet and need in-house Apple administration competencies.
The Apple IT Pro catalogue addresses this specific need: not Mac users (target of application training) but IT profiles who must install, configure, secure, troubleshoot and administer a Mac fleet, sometimes alongside a Windows fleet. The stakes are concrete: new device deployment, update management, Active Directory or Azure AD/Entra ID integration, endpoint security, MDM (Jamf Pro, Microsoft Intune, Mosyle, Kandji), incident and support management.
Our Apple IT Pro course in the ITTA catalogue:
This course covers the official Apple Support Essentials content on macOS Sonoma (macOS 14): macOS installation and initial setup, user accounts and permissions (POSIX, ACL, per-user FileVault), system preferences management and configuration profiles, security (FileVault, Gatekeeper, XProtect, T2/Apple Silicon Secure Enclave, automatic update), storage management (APFS, partitions, snapshots), Time Machine backups, network (Wi-Fi, VPN, sharing), application management (App Store, signature, notarisation), basic troubleshooting (verbose mode, Recovery, console, logs), integration in multi-OS environment (Active Directory, SMB shares, printing), and support best practices. It prepares for the Apple Certified Support Professional (ACSP) certification on macOS Sonoma.
Our Apple IT Pro audience is highly typed. You meet L1/L2 support technicians inheriting Mac users in their scope and wanting to upskill, fleet administrators standardising a Mac approach alongside their historical Windows expertise, IT teams in creative environments (agencies, media, post-production, design) wanting to professionalise their Mac management, Apple integrators intervening at SME or large account clients, dev or DevOps profiles wanting to understand macOS beyond user usage, consultants intervening at companies on the Mac fleet topic. Mainstream user or creative profiles look for a different, more application-oriented type of training.
Apple IT Pro fits into a broader landscape covered by our catalogue. The sub-publisher macOS deepens the Apple OS dimension. For profiles in mixed environments, the Microsoft Windows publisher brings the Windows counterpart. The Microsoft 365 publisher covers Microsoft 365 administration (Intune also supports Apple MDM).
On the sub-domain side, systems and networks regroups system admin training for IT pros. For security profiles managing Mac endpoints, the audit and cybersecurity sub-domain brings the cybersecurity basics. For the creation-side multimedia dimension (Final Cut Pro, Logic Pro), the Apple Final Cut Pro publisher is a useful complement for profiles supporting creatives.
You have administered a Windows fleet for years and your organisation acquires Macs (often at the request of creative, dev or executive profiles). The Apple IT Pro Support Essentials course gives you the foundation to not be caught off guard on Mac user questions.
In creative agencies, studios and media, Mac is largely dominant but administration is often informal. The ACSP certification through this course brings structuration and useful credibility with teams and clients.
The course directly prepares for the Apple Certified Support Professional (ACSP) certification on macOS Sonoma. This Apple-referenced certification is useful for integrators, consultants and profiles wanting to value a formally recognised Mac competency.
Several trends shape the enterprise Mac topic in 2026. The Apple Silicon transition (M1 then M2, M3, M4) is complete on new machines. Intel Macs remain in fleets but are no longer produced, which simplifies long-term management. macOS Sonoma (14), Sequoia (15) and the following versions bring regular novelties on security, productivity and Apple Intelligence integration (on-device AI and Private Cloud Compute). On MDM, Jamf Pro remains a leader on Mac, but Microsoft Intune is progressing strongly with Microsoft-first organisations wanting to unify Windows/Mac/iOS management. Mosyle and Kandji position as lighter alternatives. Security has become more sophisticated (FileVault by default, fine permission management per profile, mandatory app signature and notarisation).
Apple Business Manager (and Apple School Manager for education) have become central for zero-touch deployment of new Macs. This automation changes the game for IT teams deploying hundreds or thousands of Macs.
Our Apple IT Pro sessions are scheduled in Geneva, Lausanne and in interactive virtual classroom with a live trainer. The course is very practice-oriented on macOS. Material modalities for in-person sessions are communicated in advance by our education team. For IT teams seeking grouped upskilling on their real Mac fleet, we organise in-house sessions calibrated on your context (MDM used, AD/Entra ID integration, internal configuration charter). This modality is highly requested by creative agencies, media, private banks and international organisations based in French-speaking Switzerland.
Do I need prior Mac experience to follow?
Prior macOS use helps a lot. The course targets IT profiles, not full discoveries of the Apple world. For 100% Windows profiles with no Mac experience, a few weeks of prior macOS practice are recommended.
Does the course really prepare for ACSP certification?
Yes. The content follows the official Apple Support Essentials programme for macOS Sonoma. The course prepares for the ACSP exam, then taken at an Apple-referenced centre.
Does the course cover Jamf Pro and MDM?
The Support Essentials course focuses on macOS itself. MDM (Jamf Pro, Intune, Mosyle, Kandji) is addressed conceptually but is not the subject of a dedicated product training. To go further on MDM, specific sessions can be organised in-house depending on your tool choice.
Is a newer macOS version available?
macOS evolves annually (Sonoma, Sequoia, and following versions). The Support Essentials course follows the official Apple version in effect at the session time. Fundamentals remain largely transferable from one version to another.
ITTA offers a coherent IT pro catalogue from Windows to macOS, through Microsoft 365, Azure, AWS and security, network and virtualisation topics. This continuity is valuable for IT profiles managing a mixed fleet. Our Apple IT Pro trainers are consultants and integrators active on Mac fleet projects in French-speaking Switzerland, providing concrete examples on integration in historical Microsoft environments, MDM deployments and Mac security in corporate context. Sessions available in Geneva, Lausanne and interactive virtual classroom, in-house and inter-company.
Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.
