The Service Desk Institute (SDI) is a professional body that sets the global benchmark for service desk and IT support excellence. It provides a range of training, qualifications, and resources to help individuals and organizations improve their service desks.
SDI offers a range of courses and training programs for both service desk analysts and managers. These courses are designed to provide the skills and knowledge necessary to excel in these roles.
If you are looking to improve your service desk or IT support operations, then SDI is the perfect place to start.
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The importance of delivering high quality customer service in today’s support environment means that the responsibilities of IT support analysts are many and, as a result, a diverse skill-se…
Certifying
Being an effective service desk manager requires a broad range of talents, from people-oriented abilities with an awareness of marketing to financial acumen and presentation skills. This cou…
Certifying
Du lundi au vendredi, de 8:30 à 18:00.
Monday to Friday, from 8:30 am to 06:00 pm.
