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Training: ISO/IEC 20000 Lead Implementer

Ref. ISO-20000LI
Duration:
5
 days
Exam:
Included
Level:
Intermediate

Training for ISO/IEC 20000 Lead Implementer certification

Master IT service management with the ISO 20000 standard

The ISO 20000 Lead Implementer training equips you with the skills needed to implement and maintain an IT Service Management System (ITSMS) compliant with ISO/IEC 20000 standards. Designed for IT professionals, this comprehensive course prepares you to efficiently integrate best practices in IT service management within your organization. You will learn to manage all key phases of implementation, from planning to monitoring, through auditing and continuous improvement.

A recognized certification to boost your career

By taking this course, you will not only develop technical expertise but also prepare to pass the ISO 20000 Lead Implementer certification exam, a benchmark in the industry. Mastering this standard ensures effective IT service management, improving the quality of services offered to both internal and external clients. With this training, you will be ready to face the challenges of service management while optimizing your organization’s performance.

Participant profiles

  • IT service management professionals
  • IT consultants
  • Internal auditors specialized in ISO/IEC 20000
  • ITSM implementation consultants
  • Members of an ITSMS team

Objectives

  • Understand ISO/IEC 20000 standards
  • Implement an ITSMS compliant with ISO 20000
  • Oversee IT process implementation
  • Plan IT service management
  • Audit and continuously improve IT services
  • Prepare for ISO 20000 certification audit

Prerequisites

  • Basic knowledge of IT service management
  • Understanding of ISO/IEC 20000 standards
  • Experience in IT systems management
  • Familiarity with auditing and certification processes

Course content

Day 1: Introduction to ISO/IEC 20000 and initiating an ITSMS

  • Different standards and regulations
  • Basic principles of IT service management
  • IT Service Management System (ITSMS)
  • Initiating the ITSMS implementation phase
  • Understanding the structure and setting IT service management objectives
  • Analyzing the current management system
  • Modeling and validating the ITSMS project

Day 2: Planning ITSMS implementation

  • Implementing the IT service management system
  • Defining the ITSMS scope
  • Creating ITSMS policies
  • Management responsibility levels
  • Documentation requirements
  • Designing processes
  • Training, awareness, and communication with teams

Day 3: Implementing the ITSMS

  • Implementing new services or modifying existing services
  • Service delivery process
  • Managing relationships
  • Resolution and control processes

Days 4 and 5: Supervision, improvement, and certification audit of the ITSMS

  • Monitoring and measurement tools
  • Analysis and evaluation
  • Internal audit
  • Management review
  • Handling non-conformities
  • Continuous improvement
  • Preparing for the certification audit
  • Skills and evaluation of implementers

Final half-day

  • ISO 20000 Lead Implementer certification exam (duration: 3 hours)

Documentation

  • Digital course material included

Exam

  • This course prepares you for ISO/CEI 20000 Lead Implementer certification. If you would like to take this exam, please contact our secretariat, who will inform you of the price and take care of all the administrative formalities for you.

Complementary courses

Additional information

Develop your skills with the ISO 20000 Lead Implementer training

IT service management is essential for ensuring the performance and efficiency of businesses today. The ISO 20000 Lead Implementer training is designed to meet these needs by providing you with the skills necessary to implement and manage an IT Service Management System (ITSMS) in compliance with the ISO/IEC 20000 standard. This globally recognized standard provides a solid framework for ensuring optimized management and continuous improvement of IT services, both internal and external.

Why choose the ISO 20000 Lead Implementer certification?

The ISO 20000 Lead Implementer certification validates your expertise in implementing and improving IT services within your organization. By obtaining this certification, you ensure your processes meet best practices while optimizing the quality of the services provided. Whether you’re an IT consultant or manager, this training will help you strengthen your IT service management skills and enhance user satisfaction.

A comprehensive program to master IT processes

This course covers all phases of ITSMS implementation, from initial planning to the final certification audit. You will learn how to design effective processes, define management policies, manage the necessary documentation, and monitor and evaluate IT service performance. Each phase of the project is covered in-depth to ensure a complete understanding of the essential concepts and tools for continuous IT service improvement.

FAQ

What is the ISO 20000 Lead Implementer certification?

It is a specialized training that equips you with the skills needed to manage and improve IT services according to the ISO 20000 standard.

What are the benefits of this certification?

It allows you to validate your expertise in IT service management and improve service quality within your organization.

Who should take this course?

This course is ideal for IT managers, consultants, internal auditors, and anyone involved in IT service management.

How long does the exam last?

The certification exam lasts 3 hours and tests the knowledge gained during the training.

Prix de l'inscription
CHF 4'650.-
Inclus dans ce cours
  • Training provided by a domain expert
  • Digital documentation and support materials
  • Achievement badge
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ITTA
Route des jeunes 35
1227 Carouge, Suisse

Opening hours

Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00

Contact-us

ITTA
Route des jeunes 35
1227 Carouge, Suisse

Make a request

Contact

ITTA
Route des jeunes 35
1227 Carouge, Suisse

Opening hours

Monday to Friday, from 8:30 am to 06:00 pm.

Contact us

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