Training: Communications Systems Engineer

Ref. MS-721T00

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Duration:

4

days

Exam:

Optional

Level:

Intermediate

Funding:

Temptraining

ITTA | Trainings | IT Pro | Cloud Computing | Communications Systems Engineer

Description

This training has been created with the objective of equipping participants with the necessary knowledge and skills to pursue a career as a Collaboration Communications Systems Engineer. Participants will gain a comprehensive understanding of networking basics, telecommunications, audio/visual and meeting room technologies, identity and access management, as well as proficiency in Microsoft Teams.

Participant profiles

Administrators

Objectives

Plan and design collaboration communication systems
Configure and manage meetings and events in Teams
Configure and manage Teams Phones
Configure and manage Teams Rooms and associated devices

Prerequisites

Microsoft 365 and Microsoft Teams
Networking, telecommunications, and audio/visual basics
Identity and access management basics

Course content

Module 1: Introduction to Teams meetings and calling

Overview of Teams meetings and events
Overview of Teams Phone
Overview of auto attendants and call queues
Overview of Teams devices

Module 2: Plan for Teams Phone

Plan to deploy Teams Phone
Plan for Teams Phone PSTN connectivity
Determine license requirements
Plan for Teams Phone devices
Plan and design Teams Phone features
Plan for voicemail

Module 3: Plan for Microsoft Teams Rooms and Surface Hub

Determine license requirements for Microsoft Teams Rooms and shared devices
Understand differences between Microsoft Teams Rooms on Android and Windows
Understand Microsoft Teams Rooms on Surface Hub 2S
Understand and plan Teams Room accessories, components, and peripherals
Understand Teams Rooms management options

Module 4: Plan and optimize network performance for Teams media

Understand Teams network requirements
Design network for media optimization
Design and implement QoS

Module 5: Configure and deploy Teams Phone

Configure emergency calling for Teams Calling Plans
Manage and configure Microsoft PSTN numbers
Configure Operator Connect and Teams Phone Mobile
Configure Teams Phone policies
Create and manage Teams policies
Configure Audio Conferencing

Module 6: Configure and deploy Teams Phone with Direct Routing

Design Direct Routing call flows
Implement SIP trunking with Direct Routing
Configure Emergency Calling for Direct Routing
Extend Teams Direct Routing infrastructure
Deploy and maintain a survivable branch appliance

Module 7: Extend Teams Phone with additional services

Understand how Teams interacts with additional services
Configure compliance recording in Teams
Configure and integrate a certified contact center in Teams
Design and deploy voice bots in Teams

Module 8: Manage meetings and events experiences

Explore meetings and events in Microsoft Teams
Configure meeting settings
Create and manage meeting policies
Configure audio conferencing
Create and manage meeting templates and template policies
Create and manage meetings customization policies
Configure live events settings
Create and manage live events policies
Examine live events across Microsoft 365

Module 9: Configure and manage voice users

Enable users for Teams Phone
Enable users for Direct Routing with Teams Phone
Enable additional calling features for Teams Phone
Enable users for Teams Phone Mobile

Module 10: Configure auto attendants and call queues

Design call flows for auto attendants and call queues
Configure auto attendants and call queues
Deploy a channel-based call queue
Configure resource accounts
Configure Microsoft 365 groups for voicemail
Interpret call queue conference modes
Interpret call queue routing methods
Configure holidays for auto attendants and call queues
Configure custom music on hold

Module 11: Configure, deploy, and manage Teams devices

Manage Microsoft Teams Phones
Manage Microsoft Teams Room Systems
Microsoft Teams Rooms management options
Manage Surface Hub 2S devices
Configure Microsoft Teams SIP gateway
Manage Microsoft Teams displays
Remote provisioning and sign in for Teams Phones
Update Microsoft Teams devices remotely
Manage Microsoft Teams device tags

Module 12: Monitor and troubleshoot Teams collaboration communications systems

Diagnose and troubleshoot phone number assignment
Diagnose and troubleshoot Teams client issues
Diagnose and troubleshoot call failure and call quality issues
Report on and troubleshoot Teams calls with Call Quality Dashboard
Diagnose and troubleshoot Direct Routing issues
Troubleshoot and monitor Teams devices
Troubleshoot Teams meetings and cal

Documentation

Access to Microsoft Learn (online learning content)

Lab / Exercises

Official Microsoft Labs

Exam

This course prepares for the certification MS-721: Collaboration Communications Systems Engineer
If you wish to take this exam, please select it when you add the course to your basket

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.