Migrating enterprise telephony to Microsoft Teams is a demanding technical project. Between Direct Routing configuration, SBC integration, meeting room management and voice quality of service, IT teams need specialized skills to succeed in this type of deployment without disrupting the organization’s communications.
The MS-721 Collaboration Communications Systems Engineer training teaches you to design, configure and troubleshoot telephony and communication solutions based on Microsoft Teams. Over 4 days, you master Teams Phone, Direct Routing with SBC, Microsoft Teams Rooms and video conferencing solutions. This official Microsoft course, led by MCT instructors with dedicated cloud labs, prepares you for the MS-721 certification. ITTA, a Microsoft Learning Partner in Geneva and Lausanne, provides an optimal training environment to develop these in-demand skills.
Module 1: Introduction to Teams meetings and calling
Module 2: Plan for Teams Phone
Module 3: Plan for Microsoft Teams Rooms and shared meeting spaces
Module 4: Plan and optimize network performance for Teams media
Module 5: Configure and deploy Teams Phone
Module 6: Configure and deploy Teams Phone with Direct Routing
Module 7: Extend Teams Phone with additional services
Module 8: Manage meetings and events experiences
Module 9: Guided project – Create and assign Teams policies to meet business requirements in Microsoft Teams
Module 10: Configure and manage voice users
Module 11: Configure auto attendants and call queues
Module 12: Configure, deploy, and manage Teams devices
Module 13: Guided project – Prepare meeting room experiences
Module 14: Monitor and troubleshoot Teams collaboration communications systems
Module 15: Configure BYOD spaces and bookable desks
Cloud telephony with Microsoft Teams is progressively replacing traditional PBX systems in Swiss and European businesses. This transition requires engineers capable of designing reliable voice architectures, integrating existing infrastructures via Direct Routing and ensuring optimal quality of service. The MS-721 certification validates these specialized skills and positions professionals as Microsoft unified communications experts.
ITTA’s MCT instructors have hands-on experience deploying Teams Phone solutions in enterprise environments. Cloud labs allow you to practice on realistic environments throughout the training.
The training covers in detail the Teams Phone architecture and the different PSTN connectivity options. You learn to configure Microsoft calling plans, assign phone numbers to users and set up call routing policies. The course also addresses number portability, emergency calling (E911) configuration and associated license management. Each concept is practiced in the labs so you can reproduce these configurations in your professional environment.
Direct Routing allows connecting Microsoft Teams to a telephone operator via a Session Border Controller (SBC). This architecture is preferred by companies that want to keep their current operator or benefit from competitive rates. You learn to configure SIP trunks, set up the SBC, manage outbound and inbound call routing and implement redundancy. The training covers design best practices to ensure high availability and security of voice streams.
Meeting rooms equipped with Microsoft Teams Rooms provide an immersive collaboration experience. You learn to plan Teams Rooms deployment, configure resource accounts, manage certified devices and monitor equipment status from the Teams admin center. The training also covers advanced video conferencing solutions and integration with third-party systems for multi-platform organizations.
Voice and video communication quality is a critical factor for Teams adoption as a replacement for traditional telephony. You learn to use Microsoft diagnostic tools (CQD, Real-Time Analytics, Call Analytics) to identify and resolve quality issues. The training covers QoS configuration, MOS metrics analysis and resolving common issues related to network, codecs and devices.
What is the difference between MS-700 and MS-721 training?
The MS-700 training covers general Microsoft Teams administration (governance, policies, compliance). The MS-721 training focuses specifically on telephony, Direct Routing, SBCs and video conferencing solutions. Both certifications are complementary.
Is telephony experience required for this training?
Basic knowledge of telephony concepts (SIP, PSTN, PBX) is recommended. Experience in Microsoft Teams administration is also beneficial to get the most out of the training.
Is Direct Routing relevant for Swiss businesses?
Yes, Direct Routing is widely used in Switzerland as it allows keeping your local telephone operator while migrating to Teams. This configuration offers more flexibility than Microsoft calling plans, particularly for Swiss numbers and international call management.
Do the labs allow SBC configuration?
Yes, the cloud labs include SBC configuration and Direct Routing scenarios. You practice on realistic environments that replicate architectures found in enterprise settings.
What career opportunities does the MS-721 certification offer?
MS-721 certified professionals access roles as unified communications engineers, cloud telephony architects, UC consultants or voice infrastructure managers. Demand is sustained in French-speaking Switzerland with the progressive migration of businesses to Teams Phone.
Is the training offered in person?
Yes, ITTA offers this training in person in Geneva and Lausanne, as well as in virtual classroom format. Both formats include the same cloud labs and MCT instructor support.
Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.
