Training: Troubleshoot Microsoft Exchange Online

Module 1: Troubleshoot problems with mail flow

• Investigate problematic messages
• Troubleshoot transport rules and conditional routing
• Troubleshoot DNS issues
• Investigate and repair SMTP issues
• Troubleshoot problems with mail flow

Module 2: Troubleshoot message filtering in inboxes and Microsoft Defender for Office 365

• Troubleshoot inbox rules
• Troubleshoot message attachments
• Investigate actions taken by Defender for Office 365
• Troubleshoot spam filter policies
• Troubleshoot message filtering

Module 3: Troubleshoot compliance and retention issues

• Troubleshoot eDiscovery
• Troubleshoot holds
• Manage item deletion
• Troubleshoot retention policies
• Troubleshoot message records management
• Troubleshoot compliance retention issues

Module 4: Troubleshoot encryption, auditing, and journaling

• Diagnose encryption problems
• Troubleshoot mailbox auditing
• Troubleshoot journaling
• Troubleshoot encryption, auditing, and journaling

Module 5: Troubleshoot desktop Outlook clients

• Troubleshoot Outlook connections to Exchange
• Fix Outlook authentication issues
• Troubleshoot calendars
• Troubleshoot desktop Outlook clients

Module 6: Troubleshoot issues with mobile devices

• Troubleshoot mobile devices that access Exchange Online
• Troubleshoot ActiveSync
• Troubleshoot mobile device issues

Module 7: Troubleshoot Exchange Online configuration issues

• Provision objects without problems
• Troubleshoot recipient issues
• Troubleshoot address lists and address books
• Investigate organization-wide settings
• Troubleshoot public folder issues
• Troubleshoot Exchange Online configuration issues

Module 8: Troubleshoot hybrid and migration issues

• Troubleshoot setup and mail flow in hybrid configurations
• Address other hybrid configuration problems
• Ensure a smooth migration
• Troubleshoot hybrid and migration issues