Training: Fundamental Knowledge for a Support Technicien

Module 1: Functions and Components of a PC
Module 2: Tools and Equipment
Module 3: BIOS: The BIOS feature
Module 4: Installing BIOS / CMOS
Module 5: System Resources
Module 6: Cleaning and Preventive Maintenance
Module 7: Environmental Issues
Module 8: High Voltage Equipment
Module 9: Material Handling and Disposal
Module 10: Static electricity
Module 11: Replaceable Parts
Module 12: IDE Units
Module 13: SCSI Devices
Module 14: Peripherals
Module 15: Troubleshooting and Optimization
Module 16: Processors
Module 17: Memory
Module 18: Architecture
Module 19: Types of printers
Module 20: Printers
Module 21: Laptops
Module 22: Network Concepts
Module 23: Network Cards and Cables
Module 24: Networking Standards
Module 25: Customer Service
Module 26: Introduction to Microsoft Operating Systems
Module 27: Introduction to Windows
Module 28: Installing Windows
Module 29: The Startup Procedure
Module 30: Navigating in Windows
Module 31: Managing Files and Disks
Module 32: Running Applications
Module 33: Configuration
Module 34: Printing
Module 35: Networking the Operating System
Module 36: Windows Me: Windows Media Player
Module 37: Archive and Disk Management
Module 38: Managing Users and Groups
Module 39: Windows Security
Module 40: Remote Management
Module 41: Internet Overview
Module 42: TCP / IP
Module 43: Internet Security