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ALL TRAININGS

Training: Implementing Cisco Advanced Call Control and Mobility Services

Ref. CIS-CLACCM

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Duration:
5
 days
Exam:
Optional
Level:
Fundamental
Funding:
Temptraining

Description

The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 course covers advanced call control and mobility services. You will learn how to use Cisco Unified Communications Manager features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution. Through a combination of lessons and hands-on experiences, you will also learn about a wealth of other features such as Globalized Call Routing, Global Dial Plan Replication, Cisco Unified Mobility, Cisco Extension Mobility, Device Mobility, Session Initiation Protocol Uniform Resource Identifier (SIP/ URI) call routing, Call Admission Control, Cisco Unified Communications Manager Express and Survivable Remote Site Telephony (SRST) gateway technologies, Cisco Unified Board Element Call deployments, signaling and media protocols, call coverage, and time of day routing.

Participant profiles

  • Architects, designers, administrators and network managers

Objectives

  • Analyze and troubleshoot SIP, H.323 and multimedia protocols
  • Implement call coverage, routing, parking and conference calls in CUCM (Cisco Unified Communications Manager)
  • Configure and troubleshoot CUCM device and extension mobility
  • Implement CUCM Express for SIP phones
  • Implement global call routing within and between CUCM clusters
  • Implement the backup solution MGCP (Media Gateway Control Protocol) and remote site telephony (SRST) in CUCM and manage the IOS® XE gateways
  • Implement Call Admission Control and Automated Alternate Routing (AAR)
  • Implement URI calls in CUCM within and between clusters
  • Troubleshoot CUCM multi-site deployments
  • Implement the Intercluster Search Service (ILS) and activate GDPR
  • Configure and Troubleshoot Cisco Unified Border Element

Prerequisites

  • Internet web browser usability knowledge and general computer usage
  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Describe the different codecs and how they are used to transform analogue voice into digital streams
  • Knowledge of Cisco Internetworking Operation System (Cisco IOS XE) command line
  • Describe the Cisco Collaboration solutions architecture
  • Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model
  • Configure and modify required parameters in Cisco Unified CM including service activation, enterprise parameters, CM groups, time settings, and device pool
  • Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM
  • Describe and configure endpoints and commonly required features
  • Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H.323, Media Gateway Control Protocol (MGCP), and Skinny Call Control Protocol (SCCP)
  • Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
  • Define Quality of Service (QoS) and its models
  • Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
  • Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP])
  • Describe a dial plan and explain call routing in Cisco Unified Communications Manager
  • Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns
  • Implement basic globalized call routing within a Cisco Unified Communications Manager cluster
  • Configure calling privileges in Cisco Unified Communications Manager
  • Implement toll fraud prevention
  • Implement common endpoint features including call park, softkeys, shared lines, and pickup groups
  • Implement Public Switched Telephone Network (PSTN) access using Media Gateway Control Protocol (MGCP) gateways
  • Implement a Cisco gateway for PSTN access
  • Deploy a simple SIP dial plan on a Cisco Interrupt Service Routine (ISR) gateway to enable access to the PSTN network
  • Implement and troubleshoot media resources in Cisco Unified Communications Manager
  • Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR gateways
  • Describe tools for reporting and maintenance including Unified Reports, Real Time Monitoring Tool (RTMT), Distributed Resource Scheduler (DRS), and Call Detail Records (CDRs) within Cisco Unified CM

Course content

Module 1: Analyzing and Troubleshooting Signaling and Media Protocols

Module 2: Implementing Cisco Unified Communications Manager Supplemental Services

Module 3: Implementing Call Coverage in Cisco Unified Communications Manager

Module 4: Configuring and Troubleshooting Cisco Unified Communications Manager Device Mobility

Module 5: Configuring and Troubleshooting Cisco Unified Communications Manager Extension Mobility

Module 6: Configuring and Troubleshooting Cisco Unified CM Unified Mobility

Module 7: Implementing Cisco Unified Communications Manager Express

Module 8: Implementing Globalized Call Routing

Module 9: Implementing Remote Site Survivability

Module 10: Implementing Call Admission Control in Cisco Unified Communications Manager

Module 11: Implementing URI Calling in Cisco Unified Communications Manager

Module 12: Troubleshooting Multisite Cisco Unified Communications Manager Deployments

Module 13: Examining Global Dial Plan Replication

Module 14: Configuring and Troubleshooting Cisco Unified Border Element

Documentation

  • Digital courseware included

Lab / Exercises

  • Analyze SIP, H.323, and Media Protocols
  • Troubleshoot SIP and Media Protocols
  • Implement Cisco Unified Communications Manager Supplemental Services
  • Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager
  • Configure Device Mobility
  • Troubleshoot Cisco Unified Communications Manager Device Mobility
  • Configure Cisco Unified Communications Manager Extension Mobility
  • Troubleshoot Cisco Unified Communications Manager Extension Mobility
  • Configure Cisco Unified Mobility
  • Troubleshoot Cisco Unified Mobility
  • Implement Endpoints in Cisco Unified Communications Manager Express
  • Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
  • Implement Calling Privileges in Cisco Unified Communications Manager Express
  • Implement Hunt Groups, Call Park, and Paging in Cisco United Communications Manager Express
  • Implement Globalized Call Routing
  • Implement TEHO, PSTN Backup, and CoS in a Globalized Call-Routing Deployment
  • Implement MGCP Fallback and Survivable Remote Site Telephony
  • Implement Call Admission Control
  • Implement a URI-Based Dial Plan for Multisite Deployments
  • Troubleshoot Globalized Call Routing
  • Troubleshoot Call Admission Control
  • Implement Global Dial Plan Replication
  • Implement Cisco Unified Border Element
  • Troubleshoot Cisco Unified Border Element

Exam

  • This course prepares you to the CLACCM 300-815 Implementing Cisco Advanced Call Control and Mobility Services exam. If you wish to take this exam, please contact our secretariat who will let you know the cost of the exam and will take care of all the necessary administrative procedures for you.

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.
Prix de l'inscription
CHF 4'090.-
Inclus dans ce cours
  • Official Cisco Training Program
  • Training provided by a certified Cisco CCSI trainer
  • Official documentation in digital format
  • Achievement Badge

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