Training: Understanding Cisco Collaboration Foundations

Not certifying


The Understanding Cisco Collaboration Foundations (CLFNDU) 1.0 course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities.

This course provides the fundamental knowledge needed to take CCNP® Collaboration certification courses. It also serves as entry-level training for newcomers to Cisco on-premise collaboration technologies.

Participant profiles

  • Network administrators
  • Network engineers
  • Systems engineers


  • Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model
  • Configure and modify required parameters in Cisco Unified Communications Manager (CM)
  • Deploy and troubleshoot IP phones
  • Manage Cisco Unified CM user accounts
  • Deploy a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to the PSTN network
  • Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways


  • Internet web browser usability knowledge and general computer usage
  • Knowledge of Cisco Internetwork Operating System (Cisco IOS®) command line

Course content

Module 1: Exploring the Path to Collaboration

Module 2: Introducing Cisco Unified Communications Manager and Initial Parameters

Module 3: Exploring Endpoints and the Registration Process

Module 4: Exploring Codecs and Call Signaling

Module 5: Managing Users in Cisco Unified Communication Manager

Module 6: Describing a Basic Dial Plan

Module 7: Describing Class of Service

Module 8: Enabling Endpoints and Features

Module 9: Describing the Cisco ISR as a Voice Gateway

Module 10: Exploring Cisco Unified Communication Manager Media Resources

Module 11: Reporting and Maintenance

Module 12: Exploring Additional Requirements for Video Endpoints

Module 13: Describing Cisco Unity Connection


  • Digital courseware included

Lab / Exercises

  • Lab et exercices officiels Cisco

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.
Prix de l'inscription
CHF 4'090.-
Inclus dans ce cours
  • Official Cisco Training Program
  • Training provided by a certified Cisco CCSI trainer
  • Official documentation in digital format
  • Achievement Badge

lun27Mai(Mai 27)09:00ven31(Mai 31)17:00VirtuelVirtual Etiquettes de sessionCIS-CLFNDU

lun27Mai(Mai 27)09:00ven31(Mai 31)17:00Genève, Route des Jeunes 33B, 1227 Carouge Etiquettes de sessionCIS-CLFNDU

lun29juil(juil 29)09:00ven02Aoû(Aoû 2)17:00Lausanne, Avenue Mon repos 24, 1005 Lausanne Etiquettes de sessionCIS-CLFNDU

lun29juil(juil 29)09:00ven02Aoû(Aoû 2)17:00VirtuelVirtual Etiquettes de sessionCIS-CLFNDU

lun30Sep(Sep 30)09:00ven04Oct(Oct 4)17:00VirtuelVirtual Etiquettes de sessionCIS-CLFNDU

lun30Sep(Sep 30)09:00ven04Oct(Oct 4)17:00Genève, Route des Jeunes 33B, 1227 Carouge Etiquettes de sessionCIS-CLFNDU

lun02Déc(Déc 2)09:00ven06(Déc 6)17:00Lausanne, Avenue Mon repos 24, 1005 Lausanne Etiquettes de sessionCIS-CLFNDU

lun02Déc(Déc 2)09:00ven06(Déc 6)17:00VirtuelVirtual Etiquettes de sessionCIS-CLFNDU

Horaires d’ouverture

Du lundi au vendredi, de 8:30 à 18:00.


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