Training: VMware Horizon 8 – Virtual Desktop Troubleshooting



This two-day course builds your skills in resolving common issues that occur in a VMware Horizon® environment. Students will engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators.

Participant profiles

  • Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions


  • Implement a structured approach to troubleshooting
  • Resolve common issues that occur in a Horizon environment
  • Troubleshooting issues with linked and instant clones
  • Optimize protocols for best end-user experience


  • Experience with virtualized desktop implementation
  • Familiarity with VMware Horizon
  • VMware Horizon 8 Skills for Virtual Desktop Management

Course content

Module 1: Course Introduction

  • Introductions and course logistics
  • Course objectives

Module 2: Overview of Virtualization Desktop Troubleshooting

  • Structured approach to troubleshoot configuration and operational problems
  • Applying troubleshooting methods
  • Documenting the steps to resolving the problem

Module 3: Command-Line Tools and Backup Options

  • Command-line tools
  • Backing-up and restoring VMware Horizon databases

Module 4: Troubleshooting Horizon Linked Clone Desktops

  • Horizon linked clone desktops

Module 5: Troubleshooting Instant Clones

  • Troubleshooting instant clones

Module 6: Windows Client

  • Windows client

Module 7: Ports and Protocols

  • Key ports and protocols
  • Optimize Blast
  • Black Screen
  • Applying GPO’s


  • Digital courseware included

Lab / Exercises

  • Official VMware Labs and exercices

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.
Prix de l'inscription
CHF 2'030.-
Inclus dans ce cours
  • VMware Official Training
  • Official VMware documentation and labs
  • Achievement Badge

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Horaires d’ouverture

Du lundi au vendredi, de 8:30 à 18:00.


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Opening hours

Monday to Friday, from 8:30 am to 06:00 pm.

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