It focuses on the lifecycle aspects of Service Strategy. The course covers the management and control of the activities and techniques within the Service Strategy stage of the lifecycle but not the detail of each of the supporting processes. Lower level details of the processes from Service Strategy are mostly covered in the Service Offering and Agreements capability course. Additionally the course looks at the concept of Service Strategy as a practice and at the interfaces between Service Strategy and the other stages Lifecycle.
Module 1: Introduction to Service strategy
Module 2: Service strategy principles
Module 3: Service strategy processes
Module 4: Governance
Module 5: Organizing for service strategy
Module 6: Technology considerations
Module 7: Implementing service strategy
Module 8: Challenges, critical sucess factors and risks
This course offers:
Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.
