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Training: Lean IT

Ref. LEANIT
Duration:
2
 days
Exam:
Not certifying
Level:
Fundamental

Description

It focuses on the lifecycle aspects of Service Strategy. The course covers the management and control of the activities and techniques within the Service Strategy stage of the lifecycle but not the detail of each of the supporting processes. Lower level details of the processes from Service Strategy are mostly covered in the Service Offering and Agreements capability course. Additionally the course looks at the concept of Service Strategy as a practice and at the interfaces between Service Strategy and the other stages  Lifecycle.

Participant profiles

  • IT Managers and Practitioners involved in the strategy, design and implementation
  • On-going support and delivery of business IT services
  • Those interfacing with information systems who require an insight into Service Management best practice
  • Business Analysts
  • Business Relationship Managers

Objectives

  • Understand the basic concepts and  principles of Lean
  • Apply Lean philosophy in an IT environment
  • Use Lean IT analysis tools
  • Manage a Lean IT project under a Lean expert manager
  • Have a clear idea of what Lean IT means for an organization, and the benefits of its implementation

Prerequisites

  • Experience and a good knowledge of an IT environment

Course content

Module 1: Introduction to Service strategy
Module 2: Service strategy principles
Module 3: Service strategy processes
Module 4: Governance
Module 5: Organizing for service strategy
Module 6: Technology considerations
Module 7: Implementing service strategy
Module 8: Challenges, critical sucess factors and risks

Documentation

Course material included.

Lab / Exercises

This course offers:

  • Practical exercises
  • Group Restitution
  • Case Scenarios

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.
Prix de l'inscription
CHF 1'700.-
Inclus dans ce cours
  • Training provided by an industry expert
  • Digital documentation and materials
  • Achievement Badge

lun12Aoû(Aoû 12)09:00mar13(Aoû 13)17:00VirtuelVirtual Etiquettes de sessionLEANIT

lun12Aoû(Aoû 12)09:00mar13(Aoû 13)17:00Genève, Route des Jeunes 33B, 1227 Carouge Etiquettes de sessionLEANIT

lun07Oct(Oct 7)09:00mar08(Oct 8)17:00Genève, Route des Jeunes 33B, 1227 Carouge Etiquettes de sessionLEANIT

lun07Oct(Oct 7)09:00mar08(Oct 8)17:00VirtuelVirtual Etiquettes de sessionLEANIT

lun02Déc(Déc 2)09:00mar03(Déc 3)17:00VirtuelVirtual Etiquettes de sessionLEANIT

lun02Déc(Déc 2)09:00mar03(Déc 3)17:00Lausanne, Avenue Mon repos 24, 1005 Lausanne Etiquettes de sessionLEANIT

Horaires d’ouverture

Du lundi au vendredi, de 8:30 à 18:00.

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Monday to Friday, from 8:30 am to 06:00 pm.

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