Training: Lean IT

Ref. LEANIT

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Duration:

2

days

Exam:

Not certifying

Level:

Fundamental

Funding:

Temptraining

ITTA | Trainings | Management | Lean IT

Description

It focuses on the lifecycle aspects of Service Strategy. The course covers the management and control of the activities and techniques within the Service Strategy stage of the lifecycle but not the detail of each of the supporting processes. Lower level details of the processes from Service Strategy are mostly covered in the Service Offering and Agreements capability course. Additionally the course looks at the concept of Service Strategy as a practice and at the interfaces between Service Strategy and the other stages Lifecycle.

Participant profiles

IT Managers and Practitioners involved in the strategy, design and implementation
On-going support and delivery of business IT services
Those interfacing with information systems who require an insight into Service Management best practice
Business Analysts
Business Relationship Managers

Objectives

Understand the basic concepts and principles of Lean
Apply Lean philosophy in an IT environment
Use Lean IT analysis tools
Manage a Lean IT project under a Lean expert manager
Have a clear idea of what Lean IT means for an organization, and the benefits of its implementation

Prerequisites

Experience and a good knowledge of an IT environment

Course content

Module 1: Introduction to Service strategy
Module 2: Service strategy principles
Module 3: Service strategy processes
Module 4: Governance
Module 5: Organizing for service strategy
Module 6: Technology considerations
Module 7: Implementing service strategy
Module 8: Challenges, critical sucess factors and risks

Documentation

Course material included.

Lab / Exercises

This course offers:

Practical exercises
Group Restitution
Case Scenarios

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.