The Google Apps Administration training enables participants to acquire the essential skills needed to efficiently manage and troubleshoot a Google Apps environment. This comprehensive program covers key administration tools, user management, security policies, and diagnostic mechanisms for common issues. Participants will learn how to resolve incidents related to email, groups, and calendars while understanding best practices to maintain service continuity.
Throughout this Google Apps Administration training, learners will work with a dedicated Google Apps instance to experiment with each feature in a practical setting. Through real-world scenarios, they will strengthen their ability to identify failures and apply quick, reliable troubleshooting methods. The goal is clear: to ensure the performance and reliability of the Google Apps environment within their organization.
Module 1: Toubleshooting Tools and Practices
Module 2: Troubleshooting Email and Groups
Module 3: Google Message Security
Module 4: Calendar Management and Troubleshooting
Module 5: Interacting with Google Support
Module 6: Additional User Management Tasks
Module 7: Domain and Organization Management
Module 8: Automation APIs
Managing Google Apps requires more than just technical skills. It involves understanding how the services interact, how to diagnose malfunctions, and how to maintain a high level of security for users. The Google Apps Administration training helps professionals structure this approach, identify best practices, and adopt a global vision of cloud ecosystem management. Trained administrators become capable of ensuring the stability, performance, and compliance of their Google environment.
A misconfigured Google service can have serious consequences on user productivity. Knowing how to monitor performance, interpret alerts, and fix errors is therefore essential. The training covers these aspects in a practical way, showing how to anticipate failures and maintain a smooth email service. The approach is based on prevention and diagnostics, two key elements in any enterprise cloud environment. Participants also learn how to use Google Apps’ monitoring and reporting tools to detect anomalies before they affect end users.
Information security is a major concern for any organization. Google Apps offers powerful protection tools, but they must be configured properly. The Google Apps Administration training focuses on filtering mechanisms and security protocols such as SPF, DKIM, and DMARC. These standards help authenticate messages and effectively combat phishing and spam. Administrators also learn to set up security policies suited to their organization, including access control, permission management, and protection of sensitive accounts.
User management is one of the most important aspects of Google Apps administration. Each creation, suspension, or deletion of an account directly impacts collaboration and security. In this training, participants learn how to organize users into logical units, define precise roles, and manage access rights based on company needs. They also learn to manage calendars and shared resources to improve internal coordination. Proper governance of accounts and resources boosts productivity while reducing the risk of human error.
Automation has become an essential skill for every modern administrator. With Google APIs, it is possible to automate repetitive tasks such as creating accounts or updating organizational policies. The Google Apps Administration training teaches how to use these tools to simplify maintenance and reduce human errors. This approach optimizes time management while strengthening operational consistency and security. By understanding the basic principles and limitations of APIs, participants gain true technical autonomy.
Interaction with technical support is often underestimated, yet it is crucial. Knowing how to document an issue, submit a clear request, and follow up on a ticket are key skills. This part of the course teaches administrators how to work more effectively with Google Support, analyze responses, and apply relevant recommendations. They also learn to use official resources, knowledge bases, and administrator communities to stay up to date with the latest Google Apps developments.
Administering Google Apps is not just about reacting to issues. Good management involves monitoring trends, assessing risks, and planning updates. The training promotes this proactive mindset by encouraging administrators to regularly review logs and adjust settings according to usage trends. This method supports sustainable and predictable administration, ensuring operational continuity. It also helps strengthen user trust and highlight the added value of IT services within the organization.
Is the Google Apps Administration training suitable for small businesses?
Yes, the concepts covered apply to both large enterprises and SMEs using Google Workspace. The best practices are universal and improve management across all types of organizations.
What are the concrete benefits of taking this course?
Participants gain autonomy, reduce technical incidents, and enhance the overall security of their Google domain. They become more responsive and capable of optimizing their team’s productivity.
Do Google APIs require programming knowledge?
Basic knowledge is sufficient. The course explains how to use them without writing complex code, with clear and practical examples.
Does this training include a certification?
Yes, a certificate of completion is awarded at the end of the program. It validates the practical skills acquired in Google Apps administration and troubleshooting.
Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.
