Training: Google Apps Administration

Module 1: Toubleshooting Tools and Practices

• Troubleshooting challenges of web vs desktop apps
• Network testing
• Browser and OS issues
• Interacting with users
• Basic troubleshooting approach

Module 2: Troubleshooting Email and Groups

• Gmail client issues
• Receiving mail
• Sending mail
• Groups bounce messages caused by suspended accounts
• Other issues with Groups

Module 3: Google Message Security

• How the service works
• Configuring server settings
• Adding domains
• Adding users and administrators
• Configuring filtering policies
• Customizing the user experience
• Running reports
• Identifying information resources

Module 4: Calendar Management and Troubleshooting

• Creating and managing resources
• Calendar delegation
• Using .ics files
• Other issues

Module 5: Interacting with Google Support

• Support channels
• Logging a case
• Life of a case
• Information sources
• Release tracks

Module 6: Additional User Management Tasks

• What happens when a user is created?
• Nicknames
• What happens when you suspend a user?
• What happens when you delete a user?
• What approach should be followed when suspending or deleting a user?

Module 7: Domain and Organization Management

• Administrator accounts
• Multiple domains
• Organizations and policies

Module 8: Automation APIs

• Control Panel limitations
• API overview
• Types of tools
• Sharing files