Training: Google Apps Administration

Ref. GAP-02

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Duration:

2

days

Exam:

Not certifying

Level:

Fundamental

Funding:

Temptraining

ITTA | Trainings | Collaborative Tools | Collaboration and File Management | Google Apps Administration

Description

This course goes beyond the Control Panel to cover common problems and troubleshooting within Google Apps. During this class, you will work with a Google Apps account created just for class, and you’ll learn how to identify and solve common Apps issues. You’ll learn about commonly used network diagnostic tools, common mail delivery problems and solutions, anti-spam measures such as SPF and DKIM, and much more!

Participant profiles

People who already have had some exposure to Google Apps and the Control Panel, such as helpdesk people or anyone responsible for day-to-day Google Apps administration

Objectives

Cover common problems and troubleshooting within Google Apps
Identify and solve common Apps issues
Identify and use commonly used network diagnostic tools
Solve common mail delivery problems

Prerequisites

Know how to use a Web browser
Know how to use Word
Understand the use of a desktop software

Course content

Module 1: Toubleshooting Tools and Practices

Troubleshooting challenges of web vs desktop apps
Network testing
Browser and OS issues
Interacting with users
Basic troubleshooting approach

Module 2: Troubleshooting Email and Groups

Gmail client issues
Receiving mail
Sending mail
Groups bounce messages caused by suspended accounts
Other issues with Groups

Module 3: Google Message Security

How the service works
Configuring server settings
Adding domains
Adding users and administrators
Configuring filtering policies
Customizing the user experience
Running reports
Identifying information resources

Module 4: Calendar Management and Troubleshooting

Creating and managing resources
Calendar delegation
Using .ics files
Other issues

Module 5: Interacting with Google Support

Support channels
Logging a case
Life of a case
Information sources
Release tracks

Module 6: Additional User Management Tasks

What happens when a user is created?
Nicknames
What happens when you suspend a user?
What happens when you delete a user?
What approach should be followed when suspending or deleting a user?

Module 7: Domain and Organization Management

Administrator accounts
Multiple domains
Organizations and policies

Module 8: Automation APIs

Control Panel limitations
API overview
Types of tools
Sharing files

Documentation

Digital courseware included

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.