Training: Google Apps Administration

Ref. GAP-02
Duration:
2
 days
Exam:
Not certifying
Level:
Fundamental

Description

This course goes beyond the Control Panel to cover common problems and troubleshooting within Google Apps. During this class, you will work with a Google Apps account created just for class, and you’ll learn how to identify and solve common Apps issues. You’ll learn about commonly used network diagnostic tools, common mail delivery problems and solutions, anti-spam measures such as SPF and DKIM, and much more!

Participant profiles

  • People who already have had some exposure to Google Apps and the Control Panel, such as helpdesk people or anyone responsible for day-to-day Google Apps administration

Objectives

  • Cover common problems and troubleshooting within Google Apps
  • Identify and solve common Apps issues
  • Identify and use commonly used network diagnostic tools
  • Solve common mail delivery problems

Prerequisites

  • Know how to use a Web browser
  • Know how to use Word
  • Understand the use of a desktop software

Course content

Module 1: Toubleshooting Tools and Practices

  • Troubleshooting challenges of web vs desktop apps
  • Network testing
  • Browser and OS issues
  • Interacting with users
  • Basic troubleshooting approach

Module 2: Troubleshooting Email and Groups

  • Gmail client issues
  • Receiving mail
  • Sending mail
  • Groups bounce messages caused by suspended accounts
  • Other issues with Groups

Module 3: Google Message Security

  • How the service works
  • Configuring server settings
  • Adding domains
  • Adding users and administrators
  • Configuring filtering policies
  • Customizing the user experience
  • Running reports
  • Identifying information resources

Module 4: Calendar Management and Troubleshooting

  • Creating and managing resources
  • Calendar delegation
  • Using .ics files
  • Other issues

Module 5: Interacting with Google Support

  • Support channels
  • Logging a case
  • Life of a case
  • Information sources
  • Release tracks

Module 6: Additional User Management Tasks

  • What happens when a user is created?
  • Nicknames
  • What happens when you suspend a user?
  • What happens when you delete a user?
  • What approach should be followed when suspending or deleting a user?

Module 7: Domain and Organization Management

  • Administrator accounts
  • Multiple domains
  • Organizations and policies

Module 8: Automation APIs

  • Control Panel limitations
  • API overview
  • Types of tools
  • Sharing files

Documentation

  • Digital courseware included

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.
Prix de l'inscription
CHF 1'700.-
Inclus dans ce cours
  • Training provided by a domain expert
  • Customized situational activities tailored to your challenges
  • Digital documentation and support materials
  • Achievement Badge

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Du lundi au vendredi, de 8:30 à 18:00.

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