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Training: ISO/IEC 20000 Lead Auditor

Ref. ISO-20000LA
Duration:
5
 days
Exam:
Included
Level:
Intermediate

Preparatory training for ISO/IEC 20000 Lead Auditor certification

Master IT Service Audits with the ISO 20000 Lead Auditor Training

The ISO 20000 Lead Auditor training allows you to acquire the necessary skills to conduct effective audits within the framework of IT service management. Through a structured and practical program, you will learn to master audit processes and assess the compliance of IT service management systems. This training is designed to meet the requirements of the ISO 20000 standard, providing you with the knowledge to plan, conduct, and close audits according to international best practices.

By participating in this training, you will benefit from the expertise of a certified instructor and hands-on exercises to master the various stages of an IT service management system audit (SMSTI). You will learn how to assess the compliance of service systems and apply clauses 4 to 10 of the ISO 20000-1:2018 standard. The ultimate goal is to prepare you to pass the ISO 20000 Lead Auditor exam and earn a certification recognized internationally.

Participant profiles

  • Auditors looking to conduct SMS audits
  • Consultants in IT service management
  • Managers responsible for ensuring service system compliance
  • Technical experts preparing organizations for an ISO 20000 audit

Objectives

  • Master the fundamental concepts of IT service management
  • Interpret the requirements of the ISO 20000 standard
  • Plan and conduct a service management system audit
  • Lead an audit team following best practices
  • Assess system compliance with ISO 20000-1:2018
  • Manage the post-audit follow-up process

Prerequisites

  • Basic knowledge of the ISO 20000 standard
  • Understanding of audit principles and IT service management
  • Practical experience in IT service management or auditing

Course content

Day 1: Introduction to Service Management System (SMS)

  • Standards and regulations
  • The ISO 20000 certification process
  • Fundamental principles of service management
  • Clauses 4 to 10 of ISO 20000-1:2018

Day 2: Audit Planning and Initialization

  • Audit concepts and basics
  • Evidence-based and risk-based audit approaches
  • Audit initialization
  • Meeting process and on-site audit

Day 3: Conducting the Audit

  • Defining audit program objectives
  • Document review and information verification
  • Team communication during the audit
  • Audit procedures and drafting non-conformance reports

Days 4 & 5: Audit Closure and Continuous Follow-Up

  • Audit documentation and quality control
  • Audit closure and action plan assessment
  • Managing an internal audit program
  • Auditor competencies and audit follow-up

Documentation

  • Digital course material included

Exam

  • This course prepares you for ISO/CEI 20000 Lead Auditor certification. If you would like to take this exam, please contact our secretariat, who will inform you of the price and take care of all the administrative formalities for you.

Complementary courses

Additional information

Become a Certified Expert with the ISO 20000 Lead Auditor Training

The ISO 20000 Lead Auditor training is designed for those who want to become experts in conducting audits of IT service management systems (SMS). This training provides in-depth mastery of the ISO 20000 standard requirements and prepares you with best audit practices, enabling you to ensure compliance and effectiveness of IT service processes.

Throughout this training, you will learn to plan, conduct, and close an audit using proven tools and methods to assess an IT service management system. The main goal is to empower you to play a key role in improving your organization’s IT services by identifying non-conformities and suggesting improvements according to ISO 20000-1:2018.

This certification is particularly suited for auditors, consultants, IT managers, and professionals looking to deepen their skills in IT service management. With practical case studies and audit simulations, you will be fully prepared to take the final exam and earn an internationally recognized certification, significantly boosting your career opportunities in the IT sector.

Why Enroll in the ISO 20000 Lead Auditor Training?

By obtaining this certification, you become a crucial asset in the continuous improvement of IT services. The ISO 20000 standard is a global reference for IT service management, and organizations looking to maintain high service quality turn to certified professionals to lead their internal or external audits. This course gives you unique expertise and professional recognition in large organizations.

Additionally, this training familiarizes you with the key clauses of the ISO 20000-1:2018 standard, as well as evidence-based and risk-based audit methodologies. At the end of the training, you will have all the necessary skills to manage a complete audit program, from planning to communicating results. By mastering these processes, you can help your organization improve the quality and efficiency of its IT services while ensuring their compliance with international standards.

FAQ

What is the ISO 20000 Lead Auditor certification?

This is a certification that allows you to become an auditor of IT service management systems, complying with ISO 20000 standards.

Why is it important to obtain this certification?

The ISO 20000 Lead Auditor certification positions you as an expert capable of improving an organization’s IT services by ensuring their compliance with international standards.

How will this training help my career?

With this certification, you will enhance your auditing skills, opening career opportunities in IT companies seeking ISO 20000 certified specialists.

What skills will I gain from this training?

You will learn how to plan and conduct audits, assess compliance with ISO 20000 requirements, and manage a complete audit program.

Prix de l'inscription
CHF 4'650.-
Inclus dans ce cours
  • Training provided by a domain expert
  • Digital documentation and support materials
  • Achievement badge
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Contact

ITTA
Route des jeunes 35
1227 Carouge, Suisse

Opening hours

Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00

Contact-us

ITTA
Route des jeunes 35
1227 Carouge, Suisse

Make a request

Contact

ITTA
Route des jeunes 35
1227 Carouge, Suisse

Opening hours

Monday to Friday, from 8:30 am to 06:00 pm.

Contact us

Your request