Why train in ITIL® Version 5 – Foundation now?
The world of IT service management is evolving fast. Artificial intelligence, digital products, and new ways of working are reshaping organizations. Companies must constantly adapt, and this is exactly where ITIL® Version 5 comes in. This updated framework provides a practical approach designed for the digital and AI era.
With this ITIL® 5 Foundation training, you build the fundamentals of Digital Product and Service Management. You learn how to create value across the entire product and service lifecycle. At the same time, you master the ITIL Value System, the Guiding Principles, and the 34 official management practices. Each concept is directly applicable in your daily work.
An ITIL® certification that stands out on the market
The ITIL® 5 Foundation certification is globally recognized. It is the mandatory entry point to all advanced ITIL® modules. It opens the door to the ITIL® Practice Manager, Managing Professional, and Strategic Leader designations.
Currently, both the course and the certification are available only in English.
Module 1: Introduction
Module 2: The ITIL Four Dimensions of Product and Service Management
Module 3: Key concepts of digital product and service management
Module 4: The ITIL Product and Service Lifecycle
Module 5: The ITIL Value System
Module 6: Identifying, mapping, and managing value streams
Module 7: Next steps
Currently, both the course and the certification are available only in English.
The ITIL® framework remains the global reference in IT service management. With the arrival of ITIL® Version 5, the framework reaches a decisive milestone. It now integrates artificial intelligence, Digital Product and Service Management, and a digital experience-centric approach. But concretely, what changes? And why does this evolution matter for IT professionals in Switzerland?
Some fear they will have to relearn everything. However, ITIL® 5 does not replace previous knowledge. It is a gradual evolution built on the foundations of ITIL® 4. Proven concepts such as the ITIL® Value System and the Guiding Principles remain fully relevant. The new framework enriches them to address modern organizational realities.
Today, companies operate in a digital-first mode. They manage integrated digital products and services rather than isolated services. ITIL® Version 5 supports this transformation with practical and AI-native guidance. According to PeopleCert, the official certification body, this framework helps professionals work efficiently in complex environments where AI plays a central role (peoplecert.org).
The ITIL® 5 Foundation module is the entry point of the certification pathway. It fits every career stage. Whether beginner or experienced, this training provides a solid service management foundation.
In Switzerland, ITSM skills are particularly in demand. According to the Swiss Federal Statistical Office, the information technology sector employs more than 200,000 people in the country. Demand for certified professionals continues to grow.
Obtaining the ITIL® Version 5 – Foundation certification strengthens professional credibility. It validates practical mastery of Digital Product and Service Management.
The training covers nine official domains defined by PeopleCert. Each delivers directly applicable skills:
In addition, the training develops a Continual Improvement mindset. This skill is a major advantage in a constantly evolving market. It allows rapid adaptation to technological and organizational changes.
Good news for already certified professionals. ITIL® 4 certifications remain fully recognized by PeopleCert. They serve as prerequisites for accessing advanced ITIL® Version 5 modules.
With an ITIL® 4 Foundation, it is possible to move directly to higher modules. A one-day Bridge module also exists for a quick update. For holders of designations such as ITIL® Managing Professional or ITIL® Strategic Leader, specific transition paths are available. The ITIL® Transformation module is central to all designations and only needs to be taken once.
The ITIL® Foundation Version 5 exam is a closed-book multiple-choice test of 40 questions. The duration is 60 minutes. It is currently available in English. Other languages will follow progressively. The certificate is valid for three years and can be renewed through the PeopleCert CPD program.
What is the difference between ITIL® 4 and ITIL® 5?
ITIL® Version 5 is an evolution of ITIL® 4. The framework integrates Digital Product and Service Management, an AI-native approach and digital experience. ITIL® 4 concepts such as the ITIL® Value System remain valid and are enhanced.
Do you need ITIL® 4 before taking ITIL® Version 5 Foundation?
No formal prerequisite is required. ITIL® Foundation (Version 5) is the entry point of the pathway and suits both beginners and experienced professionals.
Is the ITIL® Foundation Version 5 exam available in French?
Currently, the exam is only available in English. PeopleCert plans to add other languages progressively. Dates will be announced later.
How long is the ITIL® Version 5 certification valid?
The certificate is valid for three years. Renewal is done through the PeopleCert CPD program or by passing another ITIL® exam.
Is ITIL® Version 5 relevant for the Swiss market?
The Swiss IT sector is growing rapidly. Companies seek professionals able to efficiently manage digital products and services. The ITIL® (Version 5) certification directly addresses this need.
Monday to Friday
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ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.
