ITIL is a set of books listing good practices in information system management. A lack of method can disrupt internal communications, leading to dialogue problems or even an absence of dialogue. It is to respond to these issues that ITIL was implemented in order to transpose and improve the customer-supplier relationship and the concept of service in terms of business processes. All this while relying on good practices, essentially revolving around the sharing of feedback from field experience.
- Confirmed training
Du lundi au vendredi, de 8:30 à 18:00.
Monday to Friday, from 8:30 am to 06:00 pm.