This 3-day course introduces attendees to the new ITIL® and its holistic view of a Service Value System (SVS), including its principles, dimensions and practices (formally processes and functions) in order to effectively provide value to the business.
Module 1: Understand the key concepts of service management
Module 2: Understand how ITIL® guiding principles can help an organization to adopt and adapt service management
Module 3: Understand the 4 dimensions of service management
Module 4: Understand the purpose and components of ITIL® Service Value System (SVS)
Module 5: Understand activities of the Service Value Chain and their interconnections
Module 6: Know the purpose and key terms of 18 ITIL® practices
Module 7: Understand the 7 ITIL® practices
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Official courseware ITIL® 4 Foundation
This course prepares to the ITIL® 4 Foundation exam included in the course price.
It also delivers 14 PDUs for PMP® credential holders.
Du lundi au vendredi, de 8:30 à 18:00.
Monday to Friday, from 8:30 am to 06:00 pm.
