Training: ITIL® 4 Leader – Digital and IT Strategy

Module 1: Demonstrate the use of ITIL® guiding principles in DITS decisions and activities

• Relate the ITIL® guiding principles to all aspects of DITS

Module 2: Understand how to leverage digital strategy to react to digital disruption

• Understand concepts such as Digital technology, Digital Business, Digital Organization, Digitalization, Digital transformation
• Understand concepts such as Business stratgy and business models, DITS, Products, Services
• Know how to link DITS and the components of the ITIL® SVS

Module 3: Understand the relationship between the concepts of DITS, the service value system and the service value chain, and explain how to utilize them to create value

• Explain environmental analysis (external (PESTLE) and internal (4 dimensions) analysis)

Module 4: Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology

• Know how to show organization’s viability as being agile, resilient, lean, continuous and co-creational
• Know how to analyse the VUCA factors
• Explain and compare 3 levels of digital disruption (ecosystem, industry/market, organizational)
• Know of some factors may influence an organization’s position in a particular market
• Use a positional tool to determine the appropriate position for a digital organization

Module 5: Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence

• Know how to apply some approaches to achieve customer/market relevance
• Know how to achieve operational excellence in the 4 dimensions of ITIL®
• Understand the financial aspects of DITS
• Assess strategic approaches for digital organizations

Module 6: Understand the risks and opportunities of DITS

• Explain the concept or risk management
• Explain how to identify and assess risks
• Explain the concept of innovation
• Know how to apply techniques to develop and maintain a culture of innovation

Module 7: Understand the steps and techniques involved in defining and advocating for a DITS

• Know how to use a digital readiness assessment to perform a gap analysis between current and desired positions
• Explain how to define and communicate a vision and a strategy
• Know how to use business cases to advocate DITS

Module 8: Understand how to implement a DITS

• Know how to define operating models for digital organizations
• Explain major skills required of leaders in a digital organization
• Apply some approaches to strategy coordination and implementation
• Explain approaches to POMs (parallel operating models)
• Explain how to assess success of DITS
• Explain typical activities of a digital transformation programme

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