Training: ITIL® 4 Specialist – High-velocity IT

Ref. ITIL4-04

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Duration:

3

days

Exam:

Included

Level:

Intermediate

PDUs:

21 PDUs

Funding:

Temptraining

ITTA | Trainings | Management | IT Service Management | ITIL® 4 Specialist – High-velocity IT

Description

This course explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations, to operate in a similar way to successful digitally-native organizations. It includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products & services to obtain maximum value.

Participant profiles

Individuals continuing on their journey in service management
ITSM managers and aspiring ITSM managers
IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
Existing ITIL® qualification holders wishing to develop their knowledge

Objectives

Understand ways in which digital organizations and digital operating models function in high velocity environments, focussing on rapid delivery of products & services to obtain maximum value
Understanding of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing

Prerequisites

To be ITIL® v4 Foundation certified

Course content

Module 1 : Understand concepts regarding high-velocity nature of digital enterprise, including the demand it places on IT

Lesson 1 : Some definitions
Lesson 2 : When the transformation to high velocity IT is desirable and feasible
Lesson 3 : Understand the 5 objectives associated to digital products

Module 2: Understand digital product lifecycle in terms of ITIL® ‘operating model’

Lesson 1: Understand high velocity IT

Module 3: Understand importance of ITIL® guiding principles and other concepts for delivering high velocity IT

Lesson 1: Understand a selected list of principles, models and concepts
Lesson 2: Use these principles, models and concepts

Module 4: How to contribute to achieve value with digital products?

Lesson 1 : Ensures valuable investments are achieved
Lesson 2 : Use Portfolio management and Relationship management to contribute to achieve valuable investments
Lesson 3 : Ensure fast development is achieved
Lesson 4 : Use some practices to contribute to achieve fast development
Lesson 5 : Ensure resilient operations are achieved
Lesson 6 : Use some practices to contribute to achieve resilient operations
Lesson 7 : Ensure co-created value is achieved
Lesson 8 : Use some practices to contribute to achieve co-created vale witg sevice consumer
Lesson 9 : Ensure assured conformance is achieved
Lesson 10 : Use some practices to contribute to achieve assured conformance

Documentation

Accredited courseware
Official “ITIL® Specialist – High-velocity IT” Axelos publication

Exam

This training prepares to the exam:

ITIL® 4 Specialist – High-velocity IT

This accredited course is mandatory to enable full understanding of the core material

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.