ITTA Management groups our internal catalogue dedicated to operational management and team leadership. The Knowledge Management course covers capturing, organising and sharing knowledge in the organisation: critical knowledge mapping, transfer methods, collaborative tools, governance and community of practice. Target audience: managers, project managers, HR, learning officers and organisational transformation profiles. Sessions delivered in Geneva, Lausanne and interactive virtual classroom.
FILTER BY
- Domains
- Editors
- Location
- Format
- Level
- Certifying
- Confirmed training
Knowledge Management training to structure, share, and capitalize on your knowledge. Improve innovation, quality, and project management.
Historically, ITTA is known for technical IT training (Microsoft, Cisco, Adobe, AWS) and office productivity. In parallel, we have long offered a distinct Management catalogue, designed in-house for topics not tied to a publisher certification (Knowledge Management, meeting facilitation, conflict management, delegation, managerial posture, day-to-day leadership, middle management). This internal catalogue complements PMI, PRINCE2, ITIL or Agile certifications on the interpersonal and organisational competencies of management.
The logic: a PMP-certified project manager, a Scrum Master, an IT manager or a team lead need skills beyond frameworks. Facilitating a meeting, managing a conflict, transferring critical knowledge before a departure, growing autonomy in a team member, delegating without abdicating: these topics weigh as much as the method in the operational result.
Our Knowledge Management course in the ITTA catalogue:
Knowledge Management consists of capturing, structuring, sharing and sustaining the knowledge of a team or organisation. A topic typically underestimated until the day a key expert leaves the company, a team is reorganised, or a project is handed over. The course covers critical knowledge mapping (tacit vs explicit know-how), transfer methods (pairing, structured documentation, communities of practice, lessons learned), tools (wiki, knowledge base, SharePoint, Confluence, Notion), governance (who animates, who maintains, who oversees), and measuring the real effectiveness of a KM initiative.
Our audience is varied. You meet recently promoted managers discovering team animation on top of their original technical expertise, IT project managers strengthening their relational posture beyond the framework, technical team leaders transferring critical competencies before a departure or reorganisation, HR professionals deploying organisation-level knowledge management, internal learning officers structuring their transmission scheme, consultants intervening on organisational transformation projects.
Our Management catalogue articulates with several related sub-domains and publishers. The root domain management regroups all management training, including framework-related ones. The team and people management sub-domain deepens the human dimension of management (recruitment, evaluation, motivation, conflict management, posture). The root domain soft skills covers cross-functional relational skills (communication, time management, creativity, personal efficiency).
For project managers, the PMI publisher offers PMP and CAPM certifications, and the PRINCE2 publisher covers the British method. For IT service governance, the ITIL publisher remains a reference. For Agile transformation, Agile Methodology regroups Scrum Master, PO and coaches. The internal ITTA Management catalogue complements these certifications with non-certifying but often decisive interpersonal competencies.
You have just been promoted to team lead and are discovering team animation, delegation, performance gap management, conducting individual reviews. Our internal Management catalogue usefully complements your technical expertise on these dimensions not covered by publisher certifications.
You are PMP, PRINCE2 or Scrum Master certified, and you find that the method does not suffice to mobilise a team, manage a difficult stakeholder, or transfer critical knowledge. The ITTA Management catalogue provides these complementary skills.
Your organisation will face retirements, reorganisations or competency transfers between teams. Knowledge Management is central to prepare these transitions and avoid critical knowledge loss. The course addresses methods and tools concretely.
Several trends shape management in 2026. Generative AI (ChatGPT, Microsoft Copilot, Claude) changes the document management and Knowledge Management landscape: conversational assistants on internal document bases, RAG (Retrieval Augmented Generation) on knowledge bases, automatic meeting summaries, continuous transcription. This does not replace the KM approach but changes its tools and demands a new managerial posture (what should stay human, what can be automated).
On managerial trends, hybrid management (in-person + remote) is now the norm in organisations in French-speaking Switzerland, modifying the manager-team relationship, the rhythm of check-ins, the management of trust and autonomy. Knowledge transmission in hybrid teams becomes more demanding and calls for structured arrangements.
Our Management sessions are scheduled throughout the year in Geneva and Lausanne, and also in interactive virtual classroom with a live trainer. For organisations seeking grouped upskilling on management (newly formed teams, recently promoted managers, organisational KM initiative), we organise in-house sessions calibrated on your stakes. This modality lets us use your concrete cases during exercises and share a common managerial culture within the team.
Are your Management courses certifying?
The internal ITTA Management catalogue (Knowledge Management, meeting facilitation, conflict management, delegation) is not certifying in the sense of an external exam. It delivers an ITTA attendance certificate. For certifying training in project management or IT governance, see our PMI, PRINCE2, ITIL, Scrum and SAFe catalogues.
Is Knowledge Management relevant even for an SME?
Yes, and probably more than for large organisations. SMEs often have critical knowledge concentrated on a few people, making them particularly vulnerable to departures and absences. The course addresses KM approaches sized for structures of all sizes.
Do I need a specific tool (SharePoint, Confluence) before the course?
No. The course addresses the main tools (SharePoint, Confluence, Notion, wiki, knowledge bases) without imposing one. The approach matters more than the tool: poor KM with a good tool does not work, and vice versa.
How do you articulate Knowledge Management and generative AI?
Generative AI deeply renews the tooling dimension of KM (conversational search, RAG, summaries). The course addresses this articulation and emphasises what remains irreplaceable on the human side: mapping critical knowledge, choosing what to transmit, governing the initiative.
ITTA offers an internal Management catalogue complementing our technical IT catalogue. Our Management trainers are consultants active on organisational transformation, managerial coaching and Knowledge Management projects in French-speaking Switzerland. Our education team adapts the content to participants’ context. Sessions available in Geneva, Lausanne and interactive virtual classroom, in-house and inter-company.
Beyond concepts, our course addresses the operational difficulties teams actually meet when launching a Knowledge Management initiative. The first difficulty is identifying critical knowledge: what should be captured, what can stay tacit, who decides. Without explicit cartography, KM initiatives often drift towards documenting everything (which nobody reads) or towards documenting nothing (which leaves the team exposed to departures). Our course addresses simple cartography methods to objectify this choice.
The second difficulty is making knowledge live over time. A wiki, a SharePoint site or a Notion base populated at launch and abandoned six months later is the rule rather than the exception. The course addresses light governance mechanisms (review rituals, knowledge owners by domain, retirement of obsolete content) that make a KM initiative sustainable without becoming a heavy bureaucracy. The third difficulty is articulating individual KM tools (notes, OneNote, personal Obsidian) and team KM (SharePoint, Confluence, Notion, Teams). The course offers reading frameworks to position these layers and avoid the most common errors (everything individual = no transmission, everything centralised = no engagement).
Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.
