ITIL4-01
ITIL® 4 Training: Master the Best Practices in IT Service Management and Prepare for the ITIL® 4 Foundation Exam
Fundamental
3
days
In class, Virtual
ITIL® (Information Technology Infrastructure Library) is a set of works listing the good practices (best practices) of the management of the information system. ITIL® 4 is the latest iteration of the ITIL framework that has been used by organizations around the world to deliver IT services. ITIL 4 incorporates new ideas and practices from the DevOps and Agile worlds. It also provides a clear pathway for organizations to move from traditional IT service management to a more modern, digital way of working. ITIL® best practices are based on a modular training and certification system.
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ITIL® 4 Training: Master the Best Practices in IT Service Management and Prepare for the ITIL® 4 Foundation Exam
This course covers the ‘core’ service management activities and expands the current scope of ITIL® to cover the ‘creation’ of services. It focuses on the integration of different valu…
This course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value vi…
This course explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations, to operate in a similar…
This coursed provides attendees with practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. Ite covers the influenc…
This course focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (and should) be integrated to the I…
Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.