Collaboration communication systems are transforming today’s work environments. This MS-721 training prepares you to master all essential components. You’ll learn to plan, configure, and manage complete infrastructures based on Microsoft Teams.
You’ll also discover how to deploy certified devices. Each module integrates hands-on labs to strengthen your skills. Real-world scenarios will enable you to directly apply your knowledge.
Security plays a central role in this training. You’ll explore least privilege access and identity protection. Conditional access and threat monitoring will also be covered. Microsoft Defender and Teams tools will help you secure your environments.
Module 1: Overview of Teams meetings and calls
Module 2: Plan Teams Phone deployment
Module 3: Plan Microsoft Teams Rooms and shared meeting spaces
Module 4: Plan and optimize network performance for Teams media
Module 5: Configure and deploy Teams telephony
Module 6: Configure and deploy Teams phone with Direct Routing
Module 7: Extend Teams Phone with additional services
Module 8: Manage meeting and event experiences
Module 9: Guided project – Create and assign Teams policies
Module 10: Configure and manage voice users
Module 11: Configure auto attendants and call queues
Module 12: Configure, deploy, and manage Teams devices
Module 13: Guided project – Prepare meeting room experiences
Module 14: Monitor and troubleshoot Teams collaboration communication systems
Module 15: Configure BYOD spaces and bookable desks
Traditional communication systems are reaching their limits today. Businesses are investing heavily in migrating to cloud solutions. Microsoft Teams represents this transition with a unified approach to collaboration. The MS-721 certification validates your skills in this rapidly expanding field.
Legacy PBX systems require costly and complex infrastructures. Maintenance demands specialized skills that are often difficult to find. Technological advancements impose regular hardware investments. The cloud eliminates these constraints by offering immediate scalability.
PSTN connectivity now adapts to each organization’s specific needs. The three main options offer different levels of control. Operator Connect simplifies integration with your current provider without technical complexity. This flexibility enables a progressive transition without service disruption.
Network latency is the primary enemy of professional voice communications. Delays exceeding 150 milliseconds significantly degrade the user experience. Lost packets cause frustrating audio dropouts during important calls. Network jitter creates quality variations that are difficult to anticipate.
Hybrid work environments further complicate the situation. Employees connect from variable home networks. Traditional VPN connections add problematic additional latency. Split tunneling solves this problem by intelligently routing Teams traffic.
Microsoft diagnostic tools enable rapid problem identification. The quality dashboard aggregates thousands of call data points. Trends become clearly visible to anticipate future degradations. PowerShell automates the collection of detailed information on each connection.
Planning determines the success of your Teams Phone deployment. Business needs analysis precedes any technical decision. Some organizations favor the simplicity of Microsoft calling plans. Others require the complete control offered by Direct Routing.
Auto attendants transform your company’s phone reception. Voice menus effectively guide callers to the right resources. Artificial intelligence progressively improves voice recognition. Statistics reveal the most frequent call paths.
Call queues ensure equitable load distribution. Agents receive calls according to their actual availability. Conference mode enables rapid escalation to experts. Custom music on hold reinforces your brand identity.
Resource accounts play an often underestimated role. Each auto attendant and call queue requires its own account. Associated licenses must be properly provisioned. Centralized management simplifies future modifications.
Modern meeting rooms go far beyond simple video conferencing screens. Native integration with Teams simplifies the end-user experience. A simple touch on the screen instantly launches the scheduled meeting. Remote participants benefit from optimal audio quality.
Smart cameras automatically frame active speakers. Network microphones eliminate echoes and background noise. Surface Hub 2S transforms each room into a collaborative creativity space. The stylus enables real-time annotation of documents and whiteboards.
The Teams Rooms Pro portal centralizes supervision of hundreds of devices. Proactive alerts signal problems before users notice them. Updates deploy automatically during off-peak hours. Telemetry identifies underutilized rooms requiring reallocation.
BYOD spaces meet the new expectations of mobile employees. Everyone connects their laptop to the room’s equipment. Microsoft Places coordinates desk and shared space reservations. Occupancy optimization significantly reduces real estate costs.
Communication systems naturally attract cybercriminals. Call interception exposes strategic confidential information. Denial-of-service attacks can paralyze emergency communications. Microsoft Defender continuously monitors suspicious behaviors.
Conditional access adapts requirements based on connection context. Attempts from unusual countries trigger enhanced authentication. Non-compliant devices are automatically isolated from the network. Audit logs track every sensitive administrative action.
Teams Premium unlocks advanced data protection features. End-to-end encryption secures the most sensitive meetings. Watermarks discourage unauthorized screenshots. Regulatory compliance applies automatically according to classifications.
Is Direct Routing more complex than calling plans?
Direct Routing does indeed require advanced networking skills. Configuring SIP trunks demands in-depth understanding. Calling plans offer appreciable simplicity for getting started. Your choice depends primarily on your operational constraints.
Can Teams Phone be managed without PowerShell?
The Teams admin center covers routine operations. PowerShell becomes essential for large-scale deployments. Automation avoids repetitive configuration errors. Reusable scripts ensure consistency across environments.
How reliable is cloud telephony?
Microsoft guarantees 99.9% availability for Teams Phone. Redundant data centers eliminate single points of failure. Automatic failovers maintain service continuity. Statistics demonstrate superior reliability compared to on-premise systems.
How does the Teams platform evolve regularly?
Microsoft releases new features every month. Innovations are added without requiring complex migrations. The public roadmap indicates planned developments. Continuous training ensures mastery o
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