CRM - ERP Trainings

The CRM and ERP market in French-speaking Switzerland in 2026

CRM and ERP solutions structure integrated business process management in most Swiss organisations. Microsoft Dynamics 365 and SAP S/4HANA are particularly deployed in large companies, in banking, watchmaking, pharma, retail and services sectors. The complexity of these solutions and their central position in the IS make functional consultant, key user and ERP project manager profiles particularly sought after and valued on the job market.

A recognised CRM or ERP training opens access to better-paid structuring positions: SAP functional consultant, Dynamics 365 key user, ERP project manager, specialised procurement or sales manager. Investing in a vendor certification (SAP, Microsoft Dynamics) concretely enhances your profile on the French-speaking Switzerland market and is often a differentiating asset to land a consultant position or evolve to steering functions. ITTA offers a catalogue of training courses in this sub-domain.

Whether you are a procurement or sales manager wanting to master SAP, an accountant structuring your S/4HANA practice, or a consultant starting out, our training in Geneva and Lausanne covers essential modules of modern ERP solutions.

The ERP consultant market in French-speaking Switzerland remains particularly dynamic with SAP ECC to S/4HANA migration waves and the generalisation of Microsoft Dynamics 365 in organisations modernising their IS. This dynamic offers interesting career prospects for certified profiles, particularly in consulting firms and large industrial or financial companies.

Our CRM and ERP training offer

SAP S/4HANA: essential modules

SAP S/4HANA is the reference ERP suite in large Swiss organisations. Our training covers essential modules: SAP S/4HANA Introduction, Financial Accounting (FI), Management Accounting (CO), Procurement and Sales Administration (MM/SD). These courses target key users, business process managers and functional consultants leading or using SAP daily.

Microsoft Dynamics 365

Microsoft Dynamics 365 offers an integrated platform combining CRM (Sales, Service, Marketing) and ERP (Finance, Supply Chain Management). Our training covers main modules and platform administration, particularly relevant for organisations relying on the Microsoft 365 and Azure ecosystem. These skills naturally combine with Power Platform to extend functionality via Power Apps and Power Automate.

Business processes and best practices

Beyond tools, our training covers CRM and ERP implementation best practices: needs framing, module configuration, change management during deployments, end-user training. These skills are essential for functional consultants and ERP project managers leading transformation projects.

Integration and reporting

Integration of CRM and ERP solutions with other systems (Microsoft 365, Power BI, custom business applications) is a central topic. Our training addresses integration and reporting best practices, particularly important to fully leverage ERP data value in business intelligence analyses.

Build your CRM ERP path according to your profile

A procurement or sales manager using SAP daily starts with SAP S/4HANA Introduction then the corresponding business module (MM/SD or FI/CO). An accountant or controller follows S/4HANA FI (Financial Accounting) and CO (Management Accounting). A SAP functional consultant in initial training combines several modules to build versatile expertise, ideally complemented by official SAP certifications. For Microsoft-oriented profiles, the Dynamics 365 + Power Platform path structures complete expertise on the Microsoft ecosystem.

Featured courses in this catalogue

Here is a selection of reference training courses in this catalogue, accessible directly:

• SAP S/4HANA – Overview
• SAP S/4HANA – Financial Accounting
• SAP S/4HANA – Management Accounting
• SAP S/4HANA – Sourcing and Procurement
• SAP S/4HANA – Sales
• SAP S/4HANA – Overview, Financial and Management Accounting
• SAP S/4HANA – Overview, Sales and Purchasing management
• Introduction to Finance in Dynamics 365 (AB-6002)

CRM ERP and related skills

CRM and ERP solutions naturally connect to other skills. Power BI training deepens analysis of ERP data, particularly useful for controllers and financial analysts. The low-code application creation hub covers Power Apps to extend Dynamics 365 without heavy development. Project management training brings PMP and PRINCE2 methodologies for ERP project managers. For integration-oriented profiles, the Cloud computing domain covers Azure services used to host Dynamics 365.

CRM and ERP trends in 2026

Several evolutions structure CRM and ERP in 2026. Migration to SAP S/4HANA accelerates for organisations still on SAP ECC, with a 2027 support deadline pushing transformations. Microsoft Dynamics 365 continues to integrate Copilot to automate repetitive tasks (sales entry, service incident classification). CDPs (Customer Data Platforms) gain ground complementing classic CRMs for marketing personalisation. Finally, pressure on ERP cloud migration modifies sought profiles, valuing skills combining functional expertise and cloud architecture mastery.

Practical aspects of our CRM ERP training

All our CRM and ERP training courses are available on-site in our Geneva (Route des Jeunes 35) and Lausanne (Avenue de Mon-Repos 24) centres, as well as in interactive virtual classroom. Sessions are scheduled in regular cycles and each course includes hands-on labs on real SAP or Dynamics environments with concrete cases representative of business processes (procurement, sales, accounting, supply chain).

ITTA expertise in CRM and ERP

Recognised training centre in French-speaking Switzerland, ITTA has supported professionals for over 20 years in mastering ERP and CRM solutions. Our trainers are SAP and Dynamics 365 consultants active in deployment projects for Swiss organisations, allowing them to share current concrete cases and adjust content to your business reality. The CRM and ERP sub-domain contains training courses covering the most used modules. Several funding paths are possible according to your professional profile.

FAQ

SAP S/4HANA or Microsoft Dynamics 365?

SAP S/4HANA remains the reference for large industrial, financial and retail organisations with complex processes and many countries. Microsoft Dynamics 365 is favoured in organisations already relying on Microsoft 365 and Azure, with native integration particularly appreciated. The choice largely depends on your existing organisation and use cases.

Do I need accounting experience for SAP FI?

Yes, good mastery of accounting concepts (income statement, balance sheet, accounting entries) greatly facilitates SAP FI onboarding. For beginner profiles, a prior accounting training is recommended. Our team can guide you according to your initial profile.

How to become a SAP functional consultant?

Becoming a SAP functional consultant typically requires combining several modules (FI/CO, MM/SD or others according to orientation), as well as an official SAP certification. Plan 6 to 12 months of training and practice before reaching a junior operational level. The market particularly values profiles combining functional expertise and business understanding of the target sector (banking, pharma, industry).

How long to become operational on a SAP module?

Plan 3 to 5 days per SAP S/4HANA module to acquire the basics, then 4 to 8 weeks of practice on concrete cases to reach a junior operational level. For a complete consultant path including several modules and SAP certification, expect 6 to 12 months depending on your availability and training intensity.

What professional funding options are available?

Different professional funding mechanisms are available depending on your situation. Our team supports you in identifying suitable options for your profile.