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Training: Outlook – Advanced

Ref. MOO-21
Duration:
0.5
 day
Exam:
Not certifying
Level:
Advanced

Advanced Outlook Training

In today’s ever-changing professional environment, Microsoft Outlook has become an essential tool. Indeed, this software goes far beyond simple email functions. It serves as a true hub for managing your daily activities.

Outlook training to optimize your efficiency

Our advanced Outlook course will enable you to leverage all the capabilities of this professional solution. Thus, you’ll discover features that are often overlooked yet essential. Moreover, you’ll learn to automate numerous repetitive tasks. This Outlook training aims to transform your daily use of the application.

Participants will master advanced mailbox management. Additionally, they’ll discover how to effectively organize their shared calendar. Email delegation and creating custom rules will hold no secrets. Each module has been designed to meet the real needs of experienced users.

Participant Profiles

  • Administrative assistants and secretaries
  • Executives and team managers
  • Project managers
  • Department heads
  • Professionals working in collaborative environments
  • Anyone using Outlook daily in a business setting

Objectives

  • Create and manage mailboxes
  • Manage advanced email options
  • Manage advanced calendar and task options
  • Manage advanced contact options

Prerequisites

Course Content

Module 1: Creating and managing mailboxes

  • Creating an email account
  • Managing archiving
  • Monitoring indicators and quick actions
  • Managing absences according to the recipient
  • Using the delegation and its options
  • Customizing the ribbon and the Quick Access toolbar

Module 2: Advanced email options

  • Performing advanced searches using all types of criteria
  • Using search folders
  • Creating one or more signatures with or without logo
  • Using the junk mail options
  • Deleting mail according to specific criteria
  • Creating and using templates
  • Sending small images
  • Scheduling/delaying sending an email

Module 3: Calendar and Tasks

  • Managing advanced calendar display options
  • Sharing a calendar
  • Creating an additional calendar
  • Creating and managing appointments with periodicity
  • Defining event’s properties (repetitions, reminders, importance, confidentiality, categories, contacts)
  • Creating a Teams meeting
  • Marking an item as private
  • Managing tasks (track actions to be done, assign tasks to others)
  • Managing calendar printing options

Module 4: Contacts

  • Creating a distribution list
  • Importing/exporting contacts to and from a CSV file
  • Understanding field mapping
  • Using manual mapping

Documentation

  • Digital course material included

Lab / Exercises

  • This course includes hands-on exercises designed to reinforce your knowledge and apply your skills in real-world professional scenarios.

Complementary Courses

Eligible Funding

ITTA is a partner of a continuing education fund dedicated to temporary workers. This fund can subsidize your training, provided that you are subject to the “Service Provision” collective labor agreement (CCT) and meet certain conditions, including having worked at least 88 hours in the past 12 months.

Additional Information

The concrete benefits of expert Outlook usage

In today’s professional world, information overload represents a major challenge for productivity. Indeed, an executive receives an average of 120 emails per day according to several recent studies. Without an appropriate strategy, this mass of information can quickly become unmanageable. This is precisely where in-depth mastery of Microsoft Outlook comes into play.

Professionals trained in advanced techniques save up to 30 minutes per day. This time may seem modest at first glance. However, it represents more than two hours saved per week. Over a full year, this amounts to several days of work recovered. Consequently, the investment in Outlook training pays off quickly.

Smart delegation is one of the most strategic skills to acquire. It allows managers to share the management of their messaging with their assistants. Thus, urgent requests receive a response even in case of absence. This service continuity significantly improves customer and partner satisfaction. Moreover, it reduces the stress associated with returning from vacation.

Transforming Outlook into a true personal assistant

Message templates are an underutilized tool by the majority of users. Yet, they allow you to automate responses to recurring requests. Imagine being able to answer a frequent question in just three clicks. This feature proves particularly valuable for customer service teams and sales teams.

Delayed sending represents another little-known but extremely powerful feature. It allows you to write your messages at the most productive times. Then, they are sent automatically at the optimal time for your recipient. For example, you can prepare your emails on Friday evening. They will then go out on Monday morning without any intervention on your part.

Professional signatures with logos significantly enhance your brand image. They transform every email into a corporate communication opportunity. Many companies underestimate this essential aspect of their visual identity. A well-designed signature includes your complete contact information and professional social networks.

The art of advanced search to find critical information

How many times have you wasted time looking for a specific email? This frustrating situation affects millions of professionals worldwide on a daily basis. Fortunately, Outlook offers extremely sophisticated search tools. Unfortunately, few users know of their existence or know how to use them correctly.

Advanced search criteria allow you to combine multiple filters simultaneously. You can thus search for all messages from a specific sender containing an attachment. Or, identify all emails received during a specific period with a particular keyword. These capabilities radically transform your efficiency in document management.

Permanent search folders go even further in automation. They create dynamic views that update automatically. For example, a folder can display all unread messages from your priority contacts. This smart organization saves you considerable time every day.

Modern collaboration with shared calendars

Team coordination requires complete visibility of everyone’s availability. Shared calendars perfectly address this contemporary organizational challenge. They eliminate tedious back-and-forth exchanges to find a common meeting time. Moreover, they drastically reduce schedule conflicts and oversights.

Managing additional calendars allows you to separate professional and personal life. You can also create specific calendars for different projects or clients. This segmentation greatly facilitates reading and understanding your schedule. Furthermore, it allows you to share only relevant information with each contact.

Native integration with Teams revolutionizes remote meeting planning. With one click, you transform a traditional appointment into a complete video conference. Participants automatically receive the connection link in their invitation. This fluidity significantly improves the adoption of remote and hybrid work.

Security and confidentiality of professional communications

The protection of sensitive data is a growing concern for all organizations. Outlook integrates several mechanisms to secure your communications and comply with regulations. Marking items as private prevents their consultation by unauthorized persons. This feature proves essential for confidential information related to human resources or strategy.

Junk mail management protects your inbox against spam. It automatically filters suspicious messages and phishing attempts. However, these options must be configured correctly to avoid false positives. An in-depth Outlook course teaches you these essential settings for your daily cybersecurity.

FAQ

How can I effectively manage an inbox that already contains thousands of messages?

The first step is to create a logical and consistent folder structure. Then, use automatic rules to classify incoming messages. Gradually, archive old emails according to their importance and date. Our Outlook training guides you through this cleanup process.

Is it possible to recall an email sent by mistake?

Outlook does indeed offer a message recall function. However, it only works under certain strict conditions. The recipient must be using Outlook and must not have opened the email yet. In any case, prevention remains the best strategy with systematic checks.

What is the best way to organize tasks in Outlook?

The ideal approach is to use the combined tasks and calendar view for a global vision. Categorize your tasks by project or priority level according to your needs. Use due dates and reminders to never forget an important action. Task delegation also allows you to track your team’s work.

How can I synchronize Outlook across multiple devices simultaneously?

Exchange and Microsoft 365 accounts offer automatic and instant synchronization. Your messages, contacts, and calendars thus remain identical on computer, smartphone, and tablet. This continuity proves essential for mobile professionals who work from different locations.

Prix de l'inscription
CHF 375.-
Inclus dans ce cours
  • Evaluation of your level before and after the training
  • Training provided by a certified trainer
  • Documentation in digital format
  • Achievement Badge
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Tel. 058 307 73 00

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ITTA
Route des jeunes 35
1227 Carouge, Suisse

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Route des jeunes 35
1227 Carouge, Suisse

Opening hours

Monday to Friday, from 8:30 am to 06:00 pm.

Contact us

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