Training: Microsoft Office Specialist – MOS Outlook Associate

Module 1: Customizing settings

• Customizing reply messages
• Changing text formats for all outgoing messages
• Customizing the Navigation Pane
• Configuring reviews
• Managing multiple accounts
• Adding an account

Module 2: Printing and saving information

• Printing message, calendar, contact, or task information
• Saving message attachments
• Previewing attachments
• Saving messages in alternate formats
• Exporting messages to a data file

Module 3: Performing search operations in Outlook

• Creating new search folders
• Searching for items in messages, tasks, contacts, or calendars
• Searching by using advanced find
• Searching by folder

Module 4: Configuring mail settings

• Setting fonts for new messages and responses
• Creating, assigning, and modifying signatures
• Creating and managing rules
• Creating automatic replies
• Creating messages by using Quick Parts
• Configuring Junk Email and Clutter settings

Module 5: Creating messages

• Creating a message
• Adding or removing message attachments
• Adding CC and BCC to messages
• Adding tracking and voting options
• Forwarding and replying to messages
• Requesting a delivery or read receipt
• Redirecting replies
• Flagging outgoing messages for follow up, importance, and sensitivity
• Recalling a message

Module 6: Formatting a message

• Formatting text
• Inserting hyperlinks
• Applying themes and styles
• Inserting messages
• Adding a signature to specific messages

Module 7: Organizing and managing messages

• Sorting messages
• Moving messages between folders
• Adding new local folders
• Applying categories
• Cleaning up messages
• Marking a message as read or unread
• Flagging received messages
• Ignoring messages
• Sorting messages by conversation
• Deleting messages
• Automating repetitive tasks by using Quick Steps
• Configuring basic Auto Archive settings
• Delegating access

Module 8: Creating and managing calendars

• Creating and add calendars
• Adjusting viewing details for calendars
• Modifying calendar time zones
• Deleting calendars
• Setting calendar work times
• Managing multiple calendars
• Managing calendar groups
• Displaying multiple calendars
• Sharing calendars

Module 9: Creating appointments, meetings, and events

• Creating calendar items
• Creating recurring calendar items
• Cancelling calendar items
• Creating calendar items from messages
• Setting calendar item times
• Setting up meetings by using the scheduling assistant
• Setting free or busy status for calendar items
• Scheduling resources
• Setting up meeting location by using Room Finder

Module 10: Organizing and managing appointments, meetings, and events

• Setting calendar item importance
• Forwarding calendar items
• Configuring reminders
• Adding participants
• Responding to invitations
• Sharing meeting notes
• Categorizing calendar items

Module 11: Creating and managing notes and tasks

• Creating and managing tasks
• Creating and organizing notes

Module 12: Creating and managing contacts

• Creating a new contact
• Deleting contacts
• Importing contacts from external sources
• Editing contact information
• Attaching an image to a contact
• Adding tags to contacts
• Sharing contacts
• Creating and managing address books

Module 13: Creating and managing contact groups

• Creating new contact groups
• Adding contacts to existing contact groups
• Adding notes to a contact group
• Updating contacts within contact groups
• Deleting contact groups
• Deleting contact group members