Training: Use active listening to strengthen communication

Ref. COM-ECOU

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Duration:

0.5

day

Exam:

Not certifying

Level:

Fundamental

Funding:

Temptraining

ITTA | Trainings | Soft Skills | Written communication | Use active listening to strengthen communication

Description

While it takes a few years to learn to speak, it often takes a lifetime to learn to listen. The key to effective communication is active listening that is practiced on a daily basis. How can you develop your relationship with others by keeping quiet at times?

Participant profiles

Anyone curious about how they communicate with others
Anyone in need / wishing to improve their communication skills

Objectives

Identify the elements of active listening
Develop a capacity for focusing attention
Encourage dialogue through questioning and non-verbal communication

Prerequisites

No prerequisites

Course content

Listening as a starting point
- Lack of listening and its impact
The CARP model
- Listen with your eyes too
- Listening to others rather than yourself
- Questioning to avoid discrepancies
- Paraphrasing to show interest
- Encouraging dialogue
- Putting it into practice

Documentation

Digital courseware included

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.