Training: Use active listening to strengthen communication

Ref. COM-ECOU
Duration:
0.5
 day
Exam:
Not certifying
Level:
Fundamental

Description

While it takes a few years to learn to speak, it often takes a lifetime to learn to listen. The key to effective communication is active listening that is practiced on a daily basis. How can you develop your relationship with others by keeping quiet at times?

Participant profiles

  • Anyone curious about how they communicate with others
  • Anyone in need / wishing to improve their communication skills

Objectives

  • Identify the elements of active listening
  • Develop a capacity for focusing attention
  • Encourage dialogue through questioning and non-verbal communication

Prerequisites

  • No prerequisites

Course content

  • Listening as a starting point
    • Lack of listening and its impact
  • The CARP model
    • Listen with your eyes too
    • Listening to others rather than yourself
    • Questioning to avoid discrepancies
    • Paraphrasing to show interest
    • Encouraging dialogue
    • Putting it into practice

Documentation

  • Digital courseware included

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.
Prix de l'inscription
CHF 500.-
Inclus dans ce cours
  • Training provided by a domain expert
  • Customized situational activities tailored to your challenges
  • Digital documentation and support materials
  • Achievement badge

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Horaires d’ouverture

Du lundi au vendredi, de 8:30 à 18:00.

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Monday to Friday, from 8:30 am to 06:00 pm.

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