Training: Understand and master your emotional skills

Not certifying


This training will allow you to acquire the tools and methods necessary to maintain control of your emotions at all times and in all circumstances. It will give you the practical means to remain fully effective during emotional or delicate situations.

Participant profiles

  • Anyone wishing to better recognize their emotions and better manage their emotional stress


  • Know the emotions and their impacts
  • Identify positive and negative emotions
  • Channeling emotional stress
  • Controlling emotions by confronting thoughts
  • Practice relaxation techniques


  • No prerequisites

Course content

Emotions and their impacts

  • Cognitive theories of emotions
  • External and internal stimuli
  • The pleasant and harmful consequences of emotional states: on oneself and on others
  • Stressors and emotions
  • Sympathy, empathy and antipathy
  • Emotions determine action or inaction

How to identify your emotions and their consequences?

  • The Event-Thought-Emotion-Behavior dynamic
  • Our thoughts are the source of all our emotions
  • Energizing emotions: joy, pleasure, calm, serenity, satisfaction, motivation
  • Unpleasant emotions: anxiety, fear, sadness, regret, hostility, guilt, depression, discouragement
  • Emotional stress adapted (useful) and inappropriate (harmful)
  • The effects of emotions on our relationships and communications
  • The constructive and harmful consequences
  • Spontaneous thoughts

How to manage your emotions?

  • Manage emotional stress
  • Channel your stress through the choice of your reactions
  • Coping positively with pressures
  • Be assertive rather than run away, be passive or attack
  • Motivate yourself positively by giving up our negative and unrealistic thoughts
  • Maintain a rational attitude and realistic perceptions
  • Treat situations according to emotional levels
  • Defuse our emotions and those of others

Practice controlling your emotions

  • The practical tools for controlling your emotions
  • The confrontation of thoughts causing harmful emotions
  • Specific confrontation questions
  • The relaxation technique: positions and approach

Develop a personalized action plan

  • Set and design cognitive and behavioral progress goals


  • Digital coursware included

Lab / Exercises

  • Tests
  • Exercices
  • Mises en situation sur cas
  • Plan d’action individuel pour s’entraîner aux techniques de gestion des émotions

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.
Prix de l'inscription
CHF 800.-
Inclus dans ce cours
  • Training provided by a domain expert
  • Customized situational activities tailored to your challenges
  • Digital documentation and support materials
  • Achievement badge

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Horaires d’ouverture

Du lundi au vendredi, de 8:30 à 18:00.


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Opening hours

Monday to Friday, from 8:30 am to 06:00 pm.

Contact us

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