This emotional skills training offers a two day path to identify your emotions, understand triggers and learn to regulate them in a professional setting. You explore the four pillars of healthy emotional management: awareness, expression, regulation, use. A useful approach for client facing, management, HR and high exposure roles.
An understood emotion becomes a useful signal, an ignored one becomes a burden
For collaborators in French speaking Switzerland, knowing how to name and welcome emotions is no longer luxury: it is a recognized professional skill that impacts decision quality, relationships and well being. The course relies on introspection exercises, emotion maps and situations. Respectful format, no therapeutic drift.
Emotions and their impacts
How to identify your emotions and their consequences?
How to manage your emotions?
Practice controlling your emotions
Develop a personalized action plan
Emotional skills are now recognized as performance and well being lever by many research works (Salovey, Mayer, Goleman). At work, they condition relationships, decisions under pressure and collective regulation. This course offers a structured approach without psychologizing. In Geneva and Lausanne, many participants come from care, consulting or client relations.
Many adults lack emotional vocabulary: they can say they are well or unwell but struggle to distinguish frustration, disappointment, annoyance, weariness. The course offers an emotions map and exercises to develop this finesse, indispensable first step for any later regulation.
An emotion carries a message about what the situation touches in us: unmet need, violated value, active fear. The course details trigger logic and offers self observation exercises without falling into analysis at all costs. A useful daily reading.
Regulation is not suppression. Cardiac coherence, body anchoring, cognitive reframing, written expression: the course presents simple techniques experimented in group, to integrate by affinity. All accessible without prior practice, applicable at the office or in tense meeting.
Saying « I’m angry » to your boss requires method. The course works on non violent communication (Marshall Rosenberg), first person formulation and right moment choice. A rare and powerful skill that distinguishes profiles who last.
A well read emotion enlightens a decision. Frustration on a project? Maybe alignment to revisit. Joy after meeting? Maybe engagement to cultivate. The course offers exercises to transform emotional reading into managerial and personal action.
Profiles in client relations, management, HR, care, accompaniment, mediation, key support functions, founders and any collaborator wanting to professionalize their relation to emotions at work. In Geneva and Lausanne, the course welcomes participants from international organizations, healthcare, banking and public services.
You name your emotions with a fine vocabulary, identify recurring triggers in your daily life, regulate intense emotions with two or three simple techniques that suit you, express an emotion in professional context without enduring or projecting it. You leave with a personalized technique repertoire and an action plan over the following six weeks.
Management and occupational health research confirm the impact of emotional skills on performance, engagement and health. Beyond fashion, the ability to name, understand and regulate emotions has become a foundational professional skill, expected in most responsibility functions. This training targets precisely this dimension, without psychologizing drift.
At ITTA centers in Geneva and Lausanne, this course runs over two days in a small group with an emotional intelligence expert. Format mixing guided introspection, group exercises and situations. Group confidentiality is explicit and held.
A salesperson transforming frustration into alignment signal to revisit with client. An HR regulating anger during a sensitive interview and staying centered. A founder finally naming fear to his board and unblocking a postponed decision. The course works these situations from cases brought by participants.
This training combines well with managerial emotional intelligence (course 14363) for executive functions, self confidence (course 14288) for esteem dimension, and stress management (course 14296) for physiological regulation. Many participants enroll in one of these courses.
Emotional skills directly improve decision quality: better access to information, more accurate reading of stakeholder positions, lower risk of impulsive choices. The course briefly opens this dimension to position emotional skills as a strategic capability, not just a relational softener.
Sales, account management, customer success: these roles require emotional regulation under sustained pressure. The course addresses client-facing specifics: handling difficult clients, recovering from setbacks, sustaining quality across many interactions. With techniques validated by participants in client-intensive functions.
These techniques include daily decompression rituals, peer dialogues, and personalized indicators to track emotional load over time.
Each participant leaves with a personalized regulation plan tailored to their daily rhythm and dominant emotional patterns.
The plan integrates moments of pause, professional supervision options and the link with the broader ITTA soft skills catalog so the practice does not stand alone.
Is it psychology?
No, it is professional development. It does not replace therapy if needed.
Need to be in difficulty?
Not at all. The course interests both prevention and refinement of installed practice.
Difference with managerial emotional intelligence?
This is generalist and personal. The managerial EI course (14837) targets specifically the manager posture.
Are exercises confidential?
Yes, group confidentiality is held, each shares only what they wish.
Adapted to technical profiles?
Yes, many technical profiles (IT, engineering, sciences) find here a rational frame to address the emotional dimension at work.
What follows?
For more, ITTA proposes courses on managerial emotional intelligence, self confidence and stress management.
What about emotions in remote and hybrid work?
The course addresses remote specifics: weaker emotional signals through screens, written-only exchanges, isolation effects on emotional regulation, and techniques to compensate.
How to handle prolonged emotional load over weeks?
The course addresses sustained pressure contexts: recovery rituals, peer support, professional supervision frameworks. Techniques to prevent emotional exhaustion in demanding roles.
Where do sessions take place?
ITTA has three centers: in Geneva (Carouge, Route des Jeunes 35), in Lausanne at the Flon (Rue des Côtes de Montbenon 16) and at Lausanne Mon-Repos (Avenue de Mon-repos 24). The training is also available in virtual classroom.
Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.
