This two-day training is a tool for handling conversations when expectations are violated, commitments are broken and inappropriate behaviour.
Participant profiles
Managers
Directors
Objectives
Raise and address sensitive issues
Take charge of yourself and initiate the conversation
Stay focus and maintain the dialogue
Skilfully respond when your interlocutor becomes defensive
Acquire skills to help your colleagues change attitudes
Prerequisites
No prerequisites
Course content
What accountability discussion to hold
Pick the right level
Explore consequences and intention
Be prepared
Master your thoughts and feelings
Look at the six sources of influence
Start an accountability discussion
Build safety
Describe the gap
Listen to understand and ask questions
Help others want to take action
Make the right behaviour motivating
Explore natural consequences
Match method and circumstances
When others face ability barriers
Jointly explore root causes
Allow others to come up with workable solutions
Stay focused and flexible
Create trust
If other problems emerge, decide how to deal with them
Respond appropriately when others become emotional
Agree on a plan and follow-up
Decide who does what by when
Follow-up
Documentation
Digital courseware included
Lab / Exercises
Active and experiential learning methods with role plays and practical exercises to contextualise learning and make it relevant to their job
Combination of group work and individual reflexion to raise self-awareness
Models and techniques to help people get the most of this learning experience
Personalised feedback
Complementary courses
Temptraining funding
ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.
