Training: Holding accountability discussion

Not certifying


This two-day training is a tool for handling conversations when expectations are violated, commitments are broken and inappropriate behaviour.

Participant profiles

  • Managers
  • Directors


  • Raise and address sensitive issues
  • Take charge of yourself and initiate the conversation
  • Stay focus and maintain the dialogue
  • Skilfully respond when your interlocutor becomes defensive
  • Acquire skills to help your colleagues change attitudes


  • No prerequisites

Course content

  • What accountability discussion to hold
    • Pick the right level
    • Explore consequences and intention
  • Be prepared
    • Master your thoughts and feelings
    • Look at the six sources of influence
  • Start an accountability discussion
    • Build safety
    • Describe the gap
    • Listen to understand and ask questions
  • Help others want to take action
    • Make the right behaviour motivating
    • Explore natural consequences
    • Match method and circumstances
  • When others face ability barriers
    • Jointly explore root causes
    • Allow others to come up with workable solutions
  • Stay focused and flexible
    • Create trust
    • If other problems emerge, decide how to deal with them
    • Respond appropriately when others become emotional
  • Agree on a plan and follow-up
    • Decide who does what by when
    • Follow-up


  • Digital courseware included

Lab / Exercises

  • Active and experiential learning methods with role plays and practical exercises to contextualise learning and make it relevant to their job
  • Combination of group work and individual reflexion to raise self-awareness
  • Models and techniques to help people get the most of this learning experience
  • Personalised feedback

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.
Prix de l'inscription
CHF 1'300.-
Inclus dans ce cours
  • Training provided by a domain expert
  • Customized situational activities tailored to your challenges
  • Digital documentation and support materials
  • Achievement badge

jeu16Mai(Mai 16)09:00ven17(Mai 17)17:00VirtuelVirtual Etiquettes de sessionTEAM-CVS

jeu16Mai(Mai 16)09:00ven17(Mai 17)17:00Lausanne, Avenue Mon repos 24, 1005 Lausanne Etiquettes de sessionTEAM-CVS

jeu11juil(juil 11)09:00ven12(juil 12)17:00VirtuelVirtual Etiquettes de sessionTEAM-CVS

jeu11juil(juil 11)09:00ven12(juil 12)17:00Lausanne, Avenue Mon repos 24, 1005 Lausanne Etiquettes de sessionTEAM-CVS

jeu05Sep(Sep 5)09:00ven06(Sep 6)17:00VirtuelVirtual Etiquettes de sessionTEAM-CVS

jeu05Sep(Sep 5)09:00ven06(Sep 6)17:00Lausanne, Avenue Mon repos 24, 1005 Lausanne Etiquettes de sessionTEAM-CVS

jeu31Octven01NovVirtuelVirtual Etiquettes de sessionTEAM-CVS

jeu31Octven01NovLausanne, Avenue Mon repos 24, 1005 Lausanne Etiquettes de sessionTEAM-CVS

Horaires d’ouverture

Du lundi au vendredi, de 8:30 à 18:00.


Votre demande

Opening hours

Monday to Friday, from 8:30 am to 06:00 pm.

Contact us

Your request