Studies suggest that an organisation’s performance hang on how individuals deal with crucial conversations. Close to 80% of the projects that require cross-functional cooperation cost more than expected, produce less than hoped for and run over budget – companies with employees skilled at difficult conversations, substantially increase trust and reduce costs – the key to real change lies not in implementing a new process but in getting people to use the right skills.
This two-day training is a tool for handling conversations when stakes are high, opinions vary and emotions run strong.