This emotional intelligence training takes you to a managerial practice that integrates self awareness, social awareness and emotional regulation. Over two days, you experiment with the four dimensions of EI defined by Daniel Goleman, applied to manager situations: feedback, conflict, motivation, decision under pressure. A determining skill for managers wishing to lift performance and engagement of their team.
An emotionally intelligent manager has the right impact at the right moment
For managers wishing to upskill on emotional intelligence in French speaking Switzerland, this course offers an operational framework. The course relies on individual diagnosis, role plays and a personalized action plan around your real management situations. You walk away with reflexes that change daily team dynamics.
Studies on management consistently underline the impact of emotional intelligence on team performance, engagement and retention. Daniel Goleman, Richard Boyatzis and many other researchers have documented this. This course offers a structured approach for those who want to upskill on this critical dimension, far from psychologizing or excessive intuition.
Self awareness, self regulation, social awareness, relational management: these four pillars structure the model. The course details them in a manager applicable way, with simple exercises to identify your own strengths and progress points.
An emotionally intelligent manager first knows what is happening in him: which situations trigger irritation, fatigue, stress, what their emotional habits are in meetings. The course offers introspective exercises and feedback frameworks to clarify this self knowledge.
Managing a difficult conversation, conducting a negotiation, defending a project under pressure: the course details breathing, posture and reformulation techniques to keep your composure. A skill that transforms managerial credibility.
An angry, anxious, demotivated, exhausted collaborator deserves to be understood before being directed. The course teaches you to spot weak signals, listen actively and welcome the emotion without being submerged. A skill rare in initial management training.
Constructive feedback, settling a tension, lifting a discouraged team: these moments mobilize EI. The course offers role plays inspired by your real situations, with personalized feedback.
At ITTA centers in Carouge and Le Flon, this course runs over two days with a managerial EI expert. Format with diagnosis, exercises, role plays and action plan.
New or experienced team managers, technical leads with human responsibility, HR, unit leaders. In Geneva and Lausanne, the course welcomes participants from international organizations, banking, life sciences, consulting and public services. Direct management experience advised.
You understand the four dimensions of managerial EI, develop structured self awareness, regulate your emotions in tense situations, read and welcome your team’s emotions, and use EI in feedback, conflict and motivation. You leave with a personalized action plan and a logbook.
A manager regulating his anger during a tense exchange and preserving the relation. An HR welcoming a grieving collaborator’s pain without discomfort. A founder expressing his contagious enthusiasm to mobilize his team on an ambitious trajectory. The course works these situations from brought cases.
This training combines well with individual emotional skills (course 14765) for personal foundations, team management for broader managerial frame, and difficult conversation (course 14836) for stake exchanges. Many managers enroll in one of these courses.
Managerial emotional intelligence is now recognized as a key performance and engagement factor by many research works (Goleman, Boyatzis, McKee). Beyond fashion, it is a skill with solid scientific foundation that distinguishes rigorous use from psychologizing techniques. This training proposes a structured approach for managers wanting to professionalize this dimension of their role.
A manager regulating anger during tense exchange and preserving relation. An HR welcoming grieving collaborator’s pain without discomfort. A founder expressing contagious enthusiasm to mobilize team on ambitious trajectory. The course adapts exercises to your context with personalized trainer feedback on your emotional style.
Managerial emotional intelligence anchors over time through regular practice of brought techniques. The course proposes a logbook, self-observation rituals and evaluation milestones at one, three and six months. A skill that builds over time, like any foundational relational skill.
Is EI a gift or trainable?
Trainable. Research shows EI develops with practice and feedback, just like a transversal skill.
Is it psychology?
No, it is professional development applied to management. The course does not replace personal therapy if needed.
Difference with classical management?
Classical management is more focused on objectives, processes, structure. EI complements with the human dimension. The two combine.
Is the course adapted to all hierarchical levels?
Yes, from team manager to director, with adaptations of cases. The skill is universal in the managerial profession.
The Geneva and Lausanne managerial landscape combines international diversity and high-pressure performance contexts, both demanding refined managerial emotional intelligence. International teams require cultural emotional awareness. High-pressure contexts require sustained regulation under stress. The course briefly addresses these specific contexts with techniques calibrated to the additional complexity, including cultural variations in emotional expression and recovery practices for managers under sustained pressure.
Does the course handle managerial EI in remote and hybrid contexts?
Yes, remote and hybrid specifics (weaker emotional signals through screens, written-only exchanges, isolation effects) are integrated with concrete techniques to compensate.
Difference with the emotional skills training (14765)?
14765 is generalist and personal. This course (14837) targets specifically the managerial posture, with cases and exercises adapted to leadership situations.
Where do sessions take place?
ITTA has three centers in French speaking Switzerland: in Geneva (Carouge, Route des Jeunes 35), in Lausanne at the Flon (Rue des Cotes de Montbenon 16) and at Lausanne Mon-Repos (Avenue de Mon-repos 24). The training is also available in virtual classroom.
How long before measurable change in team dynamics?
Most participants report visible team-level shifts after four to six weeks of consistent practice, with deeper anchoring across a quarter as the new managerial habits stabilize.
Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.
