Training: Master the fundamentals of crisis management

Introduction

• What is a crisis?
• Exceptional events due to their scale
• Exceeding the psychological threshold. Immediate inability to restore the situation
• Change, a vector of crises. The ability to react

Potential for crises and scenarios

• Crises only happen to others! Anticipate and prepare
• Assess the potential for crisis. Identify all stakeholders
• Objectives of the crisis management organization. Use crisis scenarios
• Prepare for danger. Reduce the severity of the event when and if it occurs
• Study and pre-deploy protective measures in advance. Limiting collateral impacts and damage
• Formalize trigger levels

Crisis management stages

• Invariable steps. Diagnosis, action and decision
• Quickly perceive the gravity of the situation. Induced priorities and most appropriate decisions
• Entered crisis. Establishment of the crisis unit
• Functions to be assumed

Crisis unit

• Build the crisis cell. Entering the crisis: detection, first actions
• Establishment of the crisis unit. The functions to be assumed
• Communication. Alert and inform staff, partners, the media

Risk management

• Crisis and risk detection
• Analyze, assess and prioritize risks
• Risk management: the phases of risk management, legal obligations
• References and methods (brief introduction)
• Organization of the “risk management” function