Training: Master the fundamentals of crisis management

Not certifying


Cette formation propose une synthèse claire des principaux éléments permettant de gérer une crise. Vous apprendrez à cerner les crises possibles et à organiser leur gestion avant qu’elles ne surviennent, et à structurer un plan de crise pour y faire face.

Participant profiles

  • Leaders
  • Directors


  • Understanding the different types of crises
  • Define the key elements and the different crisis management scenarios
  • Structuring a crisis plan
  • Manage the different stages of a crisis
  • Develop a continuity plan in the context of the crisis


  • Leadership or team management experience

Course content


  • What is a crisis?
  • Exceptional events due to their scale
  • Exceeding the psychological threshold. Immediate inability to restore the situation
  • Change, a vector of crises. The ability to react

Potential for crises and scenarios

  • Crises only happen to others! Anticipate and prepare
  • Assess the potential for crisis. Identify all stakeholders
  • Objectives of the crisis management organization. Use crisis scenarios
  • Prepare for danger. Reduce the severity of the event when and if it occurs
  • Study and pre-deploy protective measures in advance. Limiting collateral impacts and damage
  • Formalize trigger levels

Crisis management stages

  • Invariable steps. Diagnosis, action and decision
  • Quickly perceive the gravity of the situation. Induced priorities and most appropriate decisions
  • Entered crisis. Establishment of the crisis unit
  • Functions to be assumed

Crisis unit

  • Build the crisis cell. Entering the crisis: detection, first actions
  • Establishment of the crisis unit. The functions to be assumed
  • Communication. Alert and inform staff, partners, the media

Risk management

  • Crisis and risk detection
  • Analyze, assess and prioritize risks
  • Risk management: the phases of risk management, legal obligations
  • References and methods (brief introduction)
  • Organization of the “risk management” function


  • Digital courseware included

Lab / Exercises

  • Case study
  • Crisis simulation

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.
Prix de l'inscription
CHF 1'300.-
Inclus dans ce cours
  • Training provided by a domain expert
  • Customized situational activities tailored to your challenges
  • Digital documentation and support materials
  • Achievement badge

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Horaires d’ouverture

Du lundi au vendredi, de 8:30 à 18:00.


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Opening hours

Monday to Friday, from 8:30 am to 06:00 pm.

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