This professional communication training is for anyone who wishes to fluidify team exchanges and limit daily misunderstandings. Over two days, you work on the basics of clear communication (intention, message, channel), listening and reformulation techniques, and difficult interaction management. A transversal skill that weighs on quality of work life and collective performance.
Better communication saves time, energy and trust in the team
For collaborators in French speaking Switzerland, daily irritants often come from imperfect communications: vague briefs, ambiguous emails, unframed meetings, unexpressed feelings. The course relies on concrete cases and role plays. You leave with a simple toolbox and an action plan on your own irritants.
Communication process
Managing yourself
Cooperation versus competition
Reach sustainable results
Communication quality in a team conditions cooperation, engagement and performance. Yet few technical or operational profiles receive explicit training on the subject. This course offers a pragmatic approach for those who want to upskill on this transversal dimension, far from vague injunctions. In Geneva and Lausanne, support, IT and operational functions get an immediate benefit from a few simple but structuring tools.
Good communication starts before speaking: what do I really want to say, to whom, why now, what reaction I seek. The course offers a simple framing grid applicable before each important message. A discipline that changes exchange quality and often saves several hours per week on unnecessary back-and-forths.
Active listening is the rarest and most powerful skill in professional communication. Reformulation, open questions, silence management, emotion validation: the course practices these techniques in role plays with personalized feedback. You work on situations from your daily life until the posture becomes natural.
A complex message in Slack, a decision in endless email, a conflict in plenary meeting: wrong channel distorts the message. The course offers a decision grid on the message-channel pair and works on good practices specific to each format (oral, written, synchronous, asynchronous). Remote and hybrid mode are integrated in the reflection.
Tensions, misunderstandings, accumulating feelings: the course details simple techniques to open dialogue (NVC, DESC, drama triangle), with opening sentences and clear steps. Anything avoided early gets less heated later. You leave with a canvas to prepare a sensitive discussion before it derails.
Beyond individual skills, the team gains from simple rules: availability, channels, brief quality, point rituals. The course offers a team rules canvas to co-build on return and concrete validated examples. A practice that structures the collective daily life.
Any collaborator who works in team: technical profiles, support functions, managers, project leaders, SME founders. In Geneva and Lausanne, the course regularly welcomes participants from the tertiary sector, international organizations, industry and public services. No prerequisite required other than the will to improve daily exchanges.
At the end of the course, you frame your important messages in a few minutes, you lead a difficult conversation without fleeing or enduring it, you facilitate a collective exchange without letting it drift. You have practiced reformulation and active listening until they become fluid, and you leave with an action plan on two or three irritants identified in your daily life.
At ITTA centers in Geneva and Lausanne, this course runs over two days with a communication trainer in a small group. Format with concise theory, workshops, role plays, personalized debriefs and individual action plan. The trainer adapts exercises to the real situations brought by participants. This format alternates concise theory inputs, peer practice in pairs and trios, and individual coaching slots. Beyond the course, you keep access to ready-to-reuse canvases and a personal action plan covering the four weeks following your return to the office.
A poorly framed brief that generates three days of rework. A forty-minute meeting solved in five via a well-written email. A tense email that derails into conflict for lack of a discussion moment. The course addresses these common situations with decision grids and reusable canvases. You learn to recognize the pattern before it triggers.
This course lays the foundations. To go further, active listening (14078) deepens the relational posture, meeting facilitation (14085) specifically addresses the collective format, and difficult conversation (14362) equips the high-stakes exchanges. Many participants extend by one of these courses in the trimester.
Remote work has amplified communication failures: written-only exchanges, asynchronous misunderstandings, channel overload. The course dedicates a sequence to remote and hybrid specifics, and provides a checklist to prevent the most frequent traps in distributed teams.
For which profiles?
Any collaborator in team work: technical, support, managers, project leaders. The course adapts to situations brought by the group.
Does it cover written communication?
Yes, email, short message, brief, minute are addressed. To go further on writing, ITTA proposes a course dedicated to professional writing.
Does it train public speaking?
No, that theme is addressed in a specific course (public speaking training).
Are remote and hybrid integrated?
Yes, the specifics of remote and hybrid mode are worked (asynchronous, email, video, multi-channel management).
Do we work on personal situations?
Yes, it is even strongly encouraged. Each participant arrives with two or three situations to debrief or prepare.
How long before seeing results in daily life?
Most participants report an impact from the first week, on two or three irritants identified in course. Lasting anchoring requires four to six weeks of regular practice.
What follows?
For more, ITTA proposes courses on active listening, difficult conversation and meeting facilitation.
Is multilingual context addressed?
Yes, the Swiss multilingual context is integrated. Many Geneva and Lausanne organizations operate in French, English and German, with frequent communication adjustments needed.
Where do sessions take place?
ITTA has three centers in French speaking Switzerland: in Geneva (Carouge, Route des Jeunes 35), in Lausanne at the Flon (Rue des Côtes de Montbenon 16) and at Lausanne Mon-Repos (Avenue de Mon-repos 24). The training is also available in virtual classroom.
Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.
