The ITIL® 4 Strategist – Direct, Plan and Improve training helps professionals master the essential strategic skills required to drive IT performance. This course highlights agile and lean methods and shows how to integrate them into a continuous improvement approach. Participants discover practical techniques to strengthen governance and define a clear vision, while remaining flexible in the face of change.
With ITIL® 4 Strategist – Direct, Plan and Improve, professionals gain modern tools to align IT objectives with business strategy. They learn how to integrate risk management, structure governance, and leverage performance indicators. This training is therefore a key step for anyone aiming to improve the quality of IT services and enhance their value within the organization.
Module 1: Understand the key concepts of Direct, Plan and Improve
Module 2: Understand the scope of what must be directed and planned
Module 3: Understand the role of governance, risk, and compliance (GRC) and its integration into the SVS
Module 4: Apply the key principles and methods of continual improvement
Module 5: Communication and organizational change management
Module 6: Measurement and reporting in DPI
Module 7: Create DPI value streams and practices
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
This training prepares to the exam: ITIL® 4 Strategist – Direct, Plan and Improve
This accredited course is mandatory to enable full understanding of the core material
In a constantly evolving digital environment, an organization’s ability to adapt quickly has become a key success factor.
The ITIL® 4 Strategist – Direct, Plan and Improve training addresses this need by offering a modern vision of governance
and continual improvement. It goes beyond theory by providing practical tools to strengthen the value of IT services
and align IT strategy with business objectives.
Unlike other approaches focused solely on processes, this course emphasizes flexibility and collaboration.
It helps managers build a results-oriented culture while incorporating principles from agile and lean.
This combination makes it possible to optimize resources, reduce risks, and develop true organizational resilience.
One of the major strengths of ITIL® 4 is its continual improvement model. Instead of treating change as an isolated project,
the organization adopts an iterative and measurable approach. This model is based on clearly identifying objectives,
prioritizing actions, and regularly evaluating results. Through this methodology, participants learn how to progressively
transform existing practices and create lasting value.
In practice, this may mean reviewing incident management processes, adjusting governance in line with risks,
or integrating new performance indicators. Continual improvement then becomes a strategic driver rather than a simple operational activity.
The training places significant emphasis on governance and risk management. These two dimensions are often seen as constraints,
but in reality, they serve as powerful levers for efficiency. By clarifying roles, responsibilities, and interfaces between teams,
ITIL® 4 Strategist enables better control over decision-making and helps prevent deviations.
Risk management is approached as a dynamic process. Participants learn how to calibrate controls so that they are sufficient
without becoming excessive. This balanced perspective ensures service security while maintaining the agility
required for innovative projects.
An IT project is not only about tools and processes. Success largely depends on the ability of teams to collaborate
and adopt new ways of working. That is why the training dedicates an entire module to communication and organizational change management.
Participants learn how to build a common language among stakeholders, establish effective communication channels, and anticipate resistance.
They also discover how to strengthen employee engagement—an often underestimated yet decisive factor in the success of transformations.
One of the strengths of ITIL® 4 Strategist is its ability to link strategy with metrics. Measurement and reporting are not seen
as mere administrative requirements but as tools to support decision-making. Managers define metrics aligned with business goals
and use them to continuously adjust their actions.
For example, an organization may track the resolution time of critical incidents, but also measure end-user satisfaction.
This dual perspective helps balance operational efficiency and customer perception—two essential aspects of modern service management.
What is the difference between ITIL® 4 Strategist and ITIL® Foundation?
The ITIL® Foundation certification provides a general understanding of the framework.
ITIL® 4 Strategist goes further by deepening strategic skills, governance, and continual improvement.
Who is this training for?
It is designed for IT managers, governance leaders, project managers, and anyone involved in improving IT services.
What are the benefits for an organization?
Benefits include greater agility, stronger governance, balanced risk management, and a culture focused on continual improvement.
Is project management experience required?
Experience in IT service management is recommended. However, the content remains accessible thanks to a structured progression
and practical examples.
Does this training prepare for a certification?
Yes, it prepares for the official ITIL® 4 Strategist – Direct, Plan and Improve exam, recognized internationally.
Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.
