Microsoft Outlook Trainings

Microsoft Outlook: a widely used tool email client in the enterprise

Microsoft Outlook is widely used email and time management client in the enterprise. Integrated into Microsoft 365 and compatible with Exchange Online as well as on-premise Exchange Server, it combines email, calendar, contacts, tasks, notes, Microsoft 365 group management and deep integration with Teams, SharePoint, OneDrive and the Office suite. Mastering Outlook has become a prerequisite for almost all administrative, commercial, support, HR and managerial functions in French-speaking Switzerland, where pressure on email volume and calendar coordination remains strong.

In French-speaking Switzerland, Geneva private banks, Lake Geneva international organisations, telecom operators, university hospitals, cantonal administrations, HR departments, sales teams, secretariats and remote workers use Outlook daily to manage their mail, calendar, contacts and Teams meetings. ITTA offers the official Microsoft Outlook catalogue, covering fundamentals, advanced functions and Microsoft Office Specialist certification (MOS Outlook Associate). Our training is delivered by Microsoft-certified office automation trainers active with Swiss and international clients.

Following a recognised Outlook training opens access to highly demanded roles: administrative assistant, secretary, executive assistant, HR manager, reception agent, back-office collaborator, customer relations officer, team manager. Outlook systematically figures among the skills expected on the communication and organisation side in French-speaking Switzerland, alongside Word, Excel, Teams and SharePoint.

Whether you are starting on Outlook after long use of another email client, ramping up on rules, automation, sharing and Teams integration, or preparing the Microsoft Office Specialist MOS Outlook Associate certification, our Microsoft Outlook training in Geneva and Lausanne covers the full path.

The ITTA Microsoft Outlook catalogue

Outlook Fundamentals

Outlook Fundamentals is the natural entry to start or consolidate Outlook skills. The programme covers the Outlook interface (folder pane, reading, navigation), email writing and management (replies, forwards, attachments, formatting), inbox organisation (folders, categories, flags, archiving), calendar management (appointments, meetings, Teams slot proposals), contacts (address book, groups), simple tasks, and good daily usage practices. It is the foundation to gain productivity.

Outlook Advanced

Outlook Advanced deepens advanced features: automatic sorting rules and quick actions, advanced searches (filters, saved searches), automation (automatic replies, dynamic signature, templates), delegation and calendar sharing management, Microsoft 365 group management, fine attachment management (OneDrive, SharePoint), Outlook on the web (browser interface), and productivity and mail discipline best practices. Targets intermediate collaborators wishing to industrialise their use.

Microsoft Office Specialist MOS Outlook Associate

Microsoft Office Specialist MOS Outlook Associate is the preparation course for the official Microsoft Office Specialist certification. The programme covers all skills evaluated at the exam (Outlook environment management, email management, calendar management, contacts and tasks management), with practical exercises aligned with Microsoft objectives. Targets collaborators wishing to officially validate their Outlook skills for their CV, internal evolution or job search.

Outlook and the publisher ecosystem at ITTA

Microsoft Outlook fits into a broader Microsoft Office and Microsoft 365 ecosystem. The Microsoft Office publisher regroups the entire Word, Excel, PowerPoint, Outlook catalogue. Microsoft 365 is complementary for cloud uses (Exchange Online, Teams, SharePoint, OneDrive). The messaging and organisation sub-domain regroups Outlook, Teams (on the communication side) and personal organisation training. The Microsoft Office 365 publisher covers cloud complements. The office automation certifications sub-domain regroups MOS and ICDL certifications.

Microsoft Outlook trends in 2026

Microsoft Outlook continues to evolve in 2026 with strong attention on Copilot and the new client. New Outlook (the modernised Windows and Mac client) progressively takes the place of the classic client, with an interface aligned with Outlook on the web and better performance. Microsoft Copilot in Outlook allows summarising long email threads, proposing reply drafts, extracting actions and orchestrating the calendar in natural language. Loop in Outlook allows integrating collaborative components (tables, lists, ideas) into emails. Integration with Microsoft Places and Microsoft Viva Insights reinforces hybrid uses. Our pedagogical content regularly integrates these evolutions to remain aligned with current practices.

Microsoft Outlook training in Geneva, Lausanne and online

All our Microsoft Outlook courses are available on-site in our Geneva and Lausanne centres, as well as in interactive virtual classroom with a certified Microsoft trainer live. Our sessions are organised in 5-week cycles. Each session includes practical exercises on latest Outlook desktop and Outlook on the web, concrete cases inspired by common office automation situations (overloaded mailbox management, complex calendar organisation, team calendar sharing, useful automations), sample files and individualised follow-up. Customised corporate training is also possible at your premises, in Geneva, Lausanne, Vaud and across French-speaking Switzerland, with a programme adapted to your Microsoft 365 tenant and context (Exchange Online, M365 groups, Teams integration).

Why train on Outlook at ITTA

ITTA offers a training catalogue. Our Outlook trainers are office automation experts certified Microsoft (Microsoft Office Specialist, certified trainers) active with Swiss and international clients, covering complex calendar management, email automation, hybrid productivity, new Outlook adoption and Copilot in Outlook. The Microsoft Outlook catalogue regroups our Fundamentals, Advanced and Microsoft Office Specialist (MOS Outlook Associate) training. Our pedagogical team supports you in choosing the right path and identifying funding solutions adapted to your professional situation.

Our pedagogical approach favours learning by doing, with Outlook exercises from the first hours, concrete cases inspired by real office automation situations (overloaded mailbox, complex calendar, assistant delegation), sample files and individualised follow-up. Each session combines training time, applied exercises and exchanges with the trainer, allowing each participant to progress at their own pace and leave with skills directly usable in their professional context.

Our training is aimed at varied audiences: executive assistants, secretaries, HR managers, reception agents, back-office collaborators, sales teams, support teams, managers, hybrid remote teams, candidates for MOS Outlook Associate certification. Our pedagogical team adapts the content to the participants’ context.

Featured courses in this catalogue

Here is a selection of reference training courses in this catalogue, accessible directly:

• Outlook Fundamentals
• Outlook Advanced
• Microsoft Office Specialist MOS Outlook Associate

FAQ

Which Outlook course to choose to start?

For collaborators starting on Outlook or wishing to consolidate fundamentals, Outlook Fundamentals is the natural entry. For intermediate profiles wishing to master rules, automation, sharing and Outlook on the web, Outlook Advanced is the target. To officially validate skills, the MOS Outlook Associate course prepares for Microsoft certification. Our pedagogical team guides you according to your profile and objectives.

Classic Outlook or New Outlook: which to choose?

Microsoft promotes New Outlook for Windows and Mac, progressively approaching Outlook on the web. Main functions (mail, calendar, contacts) are available in both clients. The classic client remains used for certain advanced functions not yet migrated (PST, certain add-ins, certain enterprise scenarios). Our training covers both clients according to needs.

Is the MOS Outlook Associate certification recognised?

Yes, the Microsoft Office Specialist (MOS) certification is an official Microsoft certification delivered by Certiport, recognised worldwide and particularly valued in French-speaking Switzerland for administrative, HR, secretarial and back-office positions. It officially validates Outlook mastery at the Associate level.

Are your Outlook courses available for companies?

Yes, the entire Outlook catalogue is available in-house, in Geneva, Lausanne and in virtual classroom, with a programme adapted to your Microsoft 365 tenant (Exchange Online, M365 groups, Teams integration, Copilot in Outlook). Our team builds the specifications with you and organises sessions according to your calendar.