Training: ITIL® 4 Leader – Digital and IT Strategy

Ref. ITIL4-06

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Duration:

3

jours

Exam:

Included

Level:

Intermédiaire

PDUs:

21 PDUs

Funding:

Eligible

Home > Trainings > Management > IT Service Management > ITIL® 4 Leader – Digital and IT Strategy

ITIL® 4 Leader Training - Digital and IT Strategy

Digital transformation is no longer an option but a necessity for modern organizations. To succeed, it is essential to integrate a digital strategy that aligns with the company’s overall objectives and IT strategy. The ITIL® 4 Leader – Digital and IT Strategy training supports you in this process by providing concrete and strategic knowledge. It enables you to understand how to leverage new technologies to strengthen your organization’s performance and resilience.

A program designed for IT leaders and decision-makers

This ITIL® training focuses on creating and executing an effective digital strategy. You will learn how to anticipate disruptions caused by technological changes and respond to them with agility. Through the ITIL® framework, you will discover how to structure your services to deliver value while managing the risks associated with digital transformation. The modules cover business strategy, value management, environmental analysis, and building an innovation-driven culture.

Participant Profiles

ITIL® 4 Foundation certified support technicians
ITSM managers and IT service leaders
ITSM practitioners involved in stakeholder management
Consultants in digital strategy and IT transformation
IT leaders aiming to align IT with business objectives

Objectives

Link ITIL® guiding principles to strategic decisions
Leverage digital strategy to respond to disruptions
Analyze internal and external environments to create value
Strengthen organizational viability in the face of digital disruptions
Apply approaches to achieve customer relevance and operational excellence
Identify and manage risks while fostering innovation
Define and promote a clear and compelling digital strategy
Implement and evaluate a digital transformation plan

Prerequisites

To be ITIL® v4 Foundation certified

Course Content

Module 1: Demonstrate the use of ITIL® guiding principles in DITS decisions and activities

Link ITIL® guiding principles to all aspects of DITS

Module 2: Understand how to leverage digital strategy to respond to digital disruption

Understand concepts such as digital technology, digital business, digital organization, digitization, digital transformation
Understand concepts such as business strategy and business models, DITS, products, services
Know how to link DITS and the components of the ITIL® SVS

Module 3: Understand the relationship between DITS concepts, the service value system, and the service value chain, and explain how to use them to create value

Explain environmental analysis (external analysis (PESTLE) and internal analysis (4 dimensions))

Module 4: Understand how an organization uses digital and IT strategy to remain viable in environments disrupted by digital technology

Know how to strengthen organizational viability by being agile, resilient, lean, continual, and co-creative
Know how to analyze VUCA factors
Explain and compare three levels of digital disruption (ecosystem, industry/market, organizational)
Understand how certain factors can influence an organization’s position in a specific market
Use a positioning tool to determine the appropriate place for a digital organization

Module 5: Understand the strategic approaches enabled by digital and information technologies to achieve customer/market relevance and operational excellence

Know how to apply certain approaches to achieve customer/market relevance
Know how to achieve operational excellence in the four dimensions of ITIL®
Understand the financial aspects of DITS
Evaluate the strategic approaches of digital organizations

Module 6: Understand the risks and opportunities of DITS

Explain the concept of risk management
Explain how to identify and assess risks
Explain the concept of innovation
Know how to apply techniques to develop and maintain a culture of innovation

Module 7: Understand the steps and techniques involved in defining and advocating for a DITS

Know how to use a digital readiness assessment to analyze gaps between current and desired positions
Explain how to define and communicate a vision and strategy
Know how to use business cases to promote DITS

Module 8: Understand how to implement a DITS

Know how to define operating models for digital organizations
Explain the key skills required of leaders in a digital organization
Apply approaches to coordinate and implement strategy
Explain approaches to parallel operating models (POM)
Explain how to evaluate the success of a DITS
Explain the typical activities of a digital transformation program

Documentation

Accredited courseware
Official “ITIL® 4 Leader – Digital and IT Strategy” Axelos book

Lab / Exercises

Case Study Assessment

The case study has been created for the practical assignments of the ITIL® 4 Leader – Digital and IT Strategy course
It describes three fictional companies; any resemblance to real companies is unintentional
Participants of the course are expected to work on the practical assignments in small groups, or individually, if they are undertaking a self-paced online course
Practical assignments are assessed by the trainer of the course

Exam

This course prepare to the exam ITIL® 4 Leader – Digital & IT Strategy.

The exam:

Duration: 60 minutes (75 minutes for candidates taking the exam in a language other than their native)
30 Objective Testing Questions
Closed book
Passing score: 70% (21 answer over 30 must be right)

Complementary Courses

ITIL® 4 Foundation | ITIL4-01

Eligible Funding

ITTA is a partner of a continuing education fund dedicated to temporary workers. This fund can subsidize your training, provided that you are subject to the “Service Provision” collective labor agreement (CCT) and meet certain conditions, including having worked at least 88 hours in the past 12 months.

Additional Information

Why digital strategy has become essential

Today, every company faces rapid technological disruptions. Artificial intelligence, automation, cloud services, and cybersecurity are transforming traditional models. To remain competitive, organizations must align their digital choices with their overall business strategy. This is precisely what ITIL® offers, a recognized framework that helps structure and manage IT services effectively. Enrolling in ITIL® training focused on digital strategy allows professionals to better understand how these changes impact business value and sustainability.

Bringing strategic vision to IT decisions

IT governance is no longer limited to technical aspects. Leaders must integrate strategic thinking around digital technologies. ITIL® provides a clear methodology to connect IT strategy with business objectives. This approach enables decision-makers to select relevant technology investments, anticipate risks, and leverage opportunities. A successful digital strategy relies on a coherent vision that considers value chains, resilience, and innovation.

ITIL® and managing digital disruptions

Disruptions are now common across all industries. The emergence of an innovative competitor or a new technology can destabilize an established market. The ITIL® 4 Leader – Digital and IT Strategy course helps participants understand these dynamics. It provides tools to analyze internal and external environments using methods such as PESTLE and the VUCA approach. By integrating these analyses into strategic decisions, IT leaders can enhance agility and ensure business continuity even during profound change.

Creating value through digital strategy

Beyond resilience, a digital strategy must generate tangible value. ITIL® introduces a service value system that helps organizations transform their capabilities into measurable outcomes for customers. A well-designed strategy improves user experience, optimizes internal processes, and strengthens partnerships. In this context, leaders learn to define appropriate operating models, prioritize investments, and communicate a clear vision across the organization.

Innovation and organizational culture

A successful digital transformation also relies on innovation. It is not only about adopting new technologies but also about fostering a mindset of experimentation and continuous improvement. The ITIL® training highlights techniques to build this culture. It emphasizes balancing innovation and risk management to preserve organizational stability. A company that encourages creativity while maintaining control is better prepared for rapid changes in its industry.

The key role of IT leaders

The success of a digital strategy depends heavily on leadership. IT managers and ITSM practitioners must take an active role in transformation. They must be able to defend a vision, mobilize teams, and coordinate the implementation of initiatives. ITIL® provides a framework that clarifies responsibilities and supports the development of key leadership skills. By relying on strong business cases, they can convince top management and justify necessary investments.

ITIL® as a growth driver

Implementing a digital strategy aligned with ITIL® goes beyond technical projects. It is a true driver of growth and competitiveness. By adopting ITIL® best practices, organizations reduce inefficiencies, improve operational excellence, and enhance customer satisfaction. In the long term, they become more agile, more resilient, and better positioned to seize market opportunities. The ITIL® 4 Leader – Digital and IT Strategy training is therefore a strategic investment for any company seeking to accelerate its digital transformation.

FAQ

What is the main objective of the ITIL® 4 Leader – Digital and IT Strategy training?
It aims to teach participants how to develop and implement a digital strategy aligned with both organizational and IT objectives.

Who is this ITIL® training for?
It is designed for ITSM managers, service management practitioners, and leaders responsible for digital strategy.

What are the prerequisites for this course?
Participants must hold the ITIL® v4 Foundation certification and have a basic understanding of IT service management.

What benefits does the ITIL® approach bring to an organization?
ITIL® helps improve IT service management, deliver more value to customers, control risks, and encourage innovation.

How does the training help manage digital disruptions?
It provides strategic analysis tools, helps understand complex environments, and prepares organizations to anticipate technological change.