The ITIL® 4 Specialist – Create, Deliver and Support training is designed for professionals who want to strengthen their expertise in service management. It provides a clear perspective on how modern organizations design, deliver, and support services that meet user needs. This approach highlights the importance of performance and quality in enhancing the value perceived by customers.
Why take this ITIL® 4 Specialist training
By attending this course, you will learn how to integrate value streams and optimize the use of ITIL® practices in an operational context. You will discover how to coordinate teams, manage resources, and structure activities to effectively support the creation and delivery of services. The focus is on adopting tools, methods, and practices that drive innovation while ensuring reliability and stability.
Module 1: Plan and create a service value stream to create, deliver, and support services
Module 2: How relevant ITIL® practices contribute to the creation, delivery, and support of services within the SVS and value streams
Module 3: How to create, deliver, and support services
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
This course prepares to the exam:
This accredited course is mandatory to enable full understanding of the core material.
IT service management plays a key role in modern organizations. The ITIL® 4 Specialist – Create, Deliver and Support training helps professionals understand how to transform theory into practice and deliver real added value. It does not only explain the concepts but also highlights the methods and tools that enable the optimization of service creation and support.
The ITIL 4 framework emphasizes the importance of value streams, a central element that connects teams, resources, and activities. By mastering this approach, professionals can make services more agile, more efficient, and better aligned with the strategic needs of the business.
Today, organizations can no longer limit themselves to delivering technology products. They must provide a complete experience, where service quality is as important as technical performance. The ITIL® 4 Specialist training helps identify bottlenecks in processes and implement concrete solutions. It emphasizes the value of positive communication between teams and user satisfaction, two critical success factors.
Through this course, participants gain the skills to plan and coordinate resources effectively. They also learn how to leverage information and technology throughout the service lifecycle. This not only helps optimize costs but also ensures reliable and innovative services.
The ITIL® 4 approach promotes a holistic view of IT service management. Instead of working in silos, it encourages collaboration and integration. Practices such as design, development, validation, and support are not addressed separately but integrated into a coherent framework. This method allows organizations to reduce delivery times and ensure service continuity.
The training also provides tools to decide when it is best to buy a service externally or build it internally. This strategic reflection is essential in a market where agility and responsiveness are key to competitiveness.
One of the pillars of ITIL® 4 is continuous improvement. Participants learn how to measure performance, identify weaknesses, and propose corrective actions. This progressive approach raises service quality while engaging teams in a culture of shared improvement.
Service quality is not limited to incident resolution. It also includes problem prevention, proactive change management, and the implementation of clear processes to reduce risks. The training therefore offers a pragmatic vision tailored to the realities of modern businesses.
Earning the ITIL® 4 Specialist – Create, Deliver and Support certification is a major asset for ITSM professionals. It validates strong skills in service management and continuous improvement. It enhances the credibility of practitioners and opens up new career opportunities in a competitive environment. Companies are actively seeking experts capable of transforming work practices and delivering real value through service management.
This international recognition also provides access to a vibrant community of ITIL® practitioners who share best practices and contribute to the evolution of the field.
What does the ITIL® 4 Specialist – Create, Deliver and Support training provide?
It provides a deep understanding of value streams, resource planning, and ITSM practices required to design and support reliable services.
Who is this ITIL® 4 training for?
It is designed for ITSM practitioners, IT service managers, and anyone wishing to strengthen their knowledge in service management.
What are the prerequisites for this course?
Participants must have achieved the ITIL® 4 Foundation certification and possess a basic understanding of IT service management.
What concrete benefits does it bring to an organization?
Organizations benefit from better service structuring, improved quality, and greater user satisfaction thanks to the application of ITIL® practices.
Why is the ITIL® 4 Specialist certification recognized?
Because it is based on a proven international framework and validates skills highly sought after by companies in the ITSM field.
Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.
