The purpose of support service management is to provide effective direction and coordination of support services to an organization. These services are usually provided by the service desk and technical support teams.
There are different methodologies for managing support services, most of them aim to improve communication between different teams, provide better documentation of services and allow greater flexibility in the delivery of these services.
- Confirmed training
Du lundi au vendredi, de 8:30 à 18:00.
Monday to Friday, from 8:30 am to 06:00 pm.