The purpose of support service management is to provide effective direction and coordination of support services to an organization. These services are usually provided by the service desk and technical support teams.
There are different methodologies for managing support services, most of them aim to improve communication between different teams, provide better documentation of services and allow greater flexibility in the delivery of these services.
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This course is designed to provide service desk and support analysts with the skills to work consistently within industry recognised standards and in-line with the best practices guidelines.
This course provides a thorough understanding of, and qualification in, the core areas of service desk management.
Monday to Friday
8:30 AM to 6:00 PM
Tel. 058 307 73 00
ITTA
Route des jeunes 35
1227 Carouge, Suisse
Monday to Friday, from 8:30 am to 06:00 pm.
