Training: Anticipate, manage and overcome conflicts

Reactions to stress

• The 3 Brains Model
• My approach in difficult situations according to the TKI questionnaire
• The differences between influence and investigation

The RINFAQ approach

• Result and purpose orientation
• Engaging in security dialogue
• Case Studies
• Putting it into practice

Resistance management

• Difficult types of response and how to deal with them
• Knowing when to stop and seek professional help
• Putting it into practice