Training: Anticipate, manage and overcome conflicts

Ref. TEAM-CFL

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Duration:

1

day

Exam:

Not certifying

Level:

Fundamental

Funding:

Temptraining

ITTA | Trainings | Soft Skills | Team and People Management | Anticipate, manage and overcome conflicts

Description

While conflict resolution and mediation have their place in the means of restoring dialogue, there are also several warning signs to identify in order to avoid having to resort to these tools. How do you identify when a discussion is likely to go wrong and how do you bring the dialogue back to the scene?

Participant profiles

All people in need to deal with conflicts

Objectives

Identify natural reactions to stress in self and others
Understand one’s own reaction in conflict situations
Seek through questioning and kindness to avoid conflict
Identify several approaches to strengthen dialogue

Prerequisites

No prerequisites

Course content

Reactions to stress

The 3 Brains Model
My approach in difficult situations according to the TKI questionnaire
The differences between influence and investigation

The RINFAQ approach

Result and purpose orientation
Engaging in security dialogue
Case Studies
Putting it into practice

Resistance management

Difficult types of response and how to deal with them
Knowing when to stop and seek professional help
Putting it into practice

Documentation

Digital courseware included

Complementary courses

Use active listening to strengthen communication | COM-ECOU

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.