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Training: Anticipate, manage and overcome conflicts

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While conflict resolution and mediation have their place in the means of restoring dialogue, there are also several warning signs to identify in order to avoid having to resort to these tools. How do you identify when a discussion is likely to go wrong and how do you bring the dialogue back to the scene?

Participant profiles

  • All people in need to deal with conflicts


  • Identify natural reactions to stress in self and others
  • Understand one’s own reaction in conflict situations
  • Seek through questioning and kindness to avoid conflict
  • Identify several approaches to strengthen dialogue


  • No prerequisites

Course content

Reactions to stress

  • The 3 Brains Model
  • My approach in difficult situations according to the TKI questionnaire
  • The differences between influence and investigation

The RINFAQ approach

  • Result and purpose orientation
  • Engaging in security dialogue
  • Case Studies
  • Putting it into practice

Resistance management

  • Difficult types of response and how to deal with them
  • Knowing when to stop and seek professional help
  • Putting it into practice


  • Digital courseware included

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.
Prix de l'inscription
CHF 800.-
Inclus dans ce cours
  • Training provided by a domain expert
  • Customized situational activities tailored to your challenges
  • Digital documentation and support materials
  • Achievement badge

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Horaires d’ouverture

Du lundi au vendredi, de 8:30 à 18:00.


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