Training: Giving relevant feedback to his team

Basics of feedback

• Know when, where and how to deliver it

Be prepared

• Ask yourself the right questions before delivering feedback
• Unconscious bias
• Manage emotions

How to prevent adverse emotional reactions

• Find the right approach
• Use the right sequence

Giving feedback is a two-way process

• Don’t make assumptions
• Ask questions to understand and take in your collaborators’ perspective
• Test for understanding of the gap

Help your collaborators stay engaged

• Focus on how your collaborators’ strengths can contribute to the expected outcomes
• Follow-up and support their development
• Implement a feedback culture in your team, including positive feedback